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No, it is from the order page -> post specs to Forums

Here they are Chassis & Display Nova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4) Memory (RAM) 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB) Graphics Card NVIDIA® GeForce® RTX 2070 - 8.0GB...

OK, I want to explain: the issue is not appearing everyday. It happens once/twice every two weeks. What was annoying is that I had to power down, remove the battery and put it back again, then it worked. At the moment I "solved" it by removing the battery entirely, so I cut down restart times...

That would explain MY issue but not the issue all the other people is having - even with clean installs and such. And these issues are the exact same issues I have. Other than that, I never experienced Windows freezing, BSOD or such. I am more inclined to view it as a software issue, or as a...

It seems the problem is more widespread than just me There are other users reporting the same issue and everyone seems to think about a software issue other than a hardware one.

Hmm.. I could try, but at the moment I have no keyboard at disposal. I will try to get one and connect it when the problem occurs. By the way mouse works and the laptop does not freeze, so I think maybe an external keyboard may work.

That is CPU, but "normal" temperature in idle is around 60°C. These are only spikes that happen on a second or two and when the fan raises the speed they rapidly disappear (and I found in forums this is a typical behavior of Ryzen 3000 series CPU). GPU never exceeds 80°C. Keyboard at touch is...

I tried already to monitor temperatures, but at idle we are well below 70°C (with occasional spikes around 72°C). Under load (gaming) temperatures are never exceeding 88°C.

Hi All, I have a strange issue with my Nova 15,6 with Ryzen 3700X and 2070. Sometimes (not often but let's say twice per week) I got my keyboard completely freezed. The laptop is still running (i.e. muse works and I can interact with it with applications) but any key, power button included...

Thanks for the info, I contacted them, let's hope they will reply soon

I checked both and there is no code in both the welcome pack and no missing mail in the spam folder. I checked also all the mails which came from PC Specialist and nothing there, too.

Hi guys, it's me again. having bought the Nova with Ryzen 3700x and RTX2070 I should have access to bundled games such as Assassin's Creed Valhalla and Rainbow Six Siege. However I received no codes. I also tred to contact assistance but got no reply yet. Is there a way to redeem these games...

Hi, sorry for the late reply. I solved the issue by manually installing the May functional update of Windows 10 from the Microsoft website. After that, Control Panel worked again flawlessly. Probably some conflict with updates. I purchased the laptop with Win 10 Home preinstalled, by the way...

Thank you! Any hint about how to avoid the complete reinstall?

Hi, my Nova with Ryzen 3700x just arrived, I started to install updates and some software (Icue for my Corsair mouse, Steelseries suite for my headphones) but suddendly my control panel ceased to work. I can try to start the application, but it crashes immediately. At the same time, the Windows...