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Some good news! Yesterday, I updated Windows 10 to v2004. A short while ago I was idly thumbing through the list of programs in my Start menu and saw 'Realtek Audio Console' which was definitely not there before. I opened it up and went to the advanced settings where it allows you to be...

Another twist to the tale. Have you seen this thread which appears to be very similar and was solved by using Microsoft drivers? https://www.pcspecialist.co.uk/forums/threads/audio-mic-issues-with-17-3-defiance-v-rtx-laptop.66055/

Hello. Would you be able to talk me through how you solved this please? I'm having the same issue (but with trying to use earphones rather than external speakers). Thank you.

Oh no. Where did this information come from and why hasn't this issue appeared before? :(

:) Don't worry - I got confused between the terms microphone and earphone when emailing PCS the other day!

Hang on... surely the attached photo of a white plug is 3 pin (3 stripes)? These cut the onboard microphone as expected (and include an inline microphone). Whereas the photo of the black plug is 2 pin. However, these are cutting my microphone as well. As do all of my regular 2 pin headphone...

Hello. I'm the user with the same issue. Is there any chance that this is a configuration or driver/software issue? A return has been suggested but if there's a solution which I can easily carry out at home that's obviously preferable. If a return is needed then I'll go ahead. Thank you.

Hello. I received my PCS laptop (a 15.6" Optimus XI) almost two weeks ago and what a wonderful machine it is. I am blown away by it. However, I have had one issue which I have been trying to sort out with technical support. They have been very helpful but ultimately have asked me to return...