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Good news part 2 PCS informs me that the repairs have been made and that they have shipped the package.

Ah ok. C'est dur. Du moins, ils t'ont répondu. Si je comprends bien, la carte graphique que tu voulais n'est plus en stock. Donc ils ne peuvent pas faire autrement. Il faut soit attendre qu'elle soit à nouveau disponible si c'est possible, soit accepter une autre carte, soit effectivement se...

Je comprends votre déception Olive et Sunry. Mais si j'ai bien compris, votre problème semble être le même mais est différent du mien. La carte graphique que vous aviez commandée n'est plus disponible et du coup PCS se voit empêché d'honorer vos commandes. Je vous invite à ouvrir un autre...

But I've got some good news. Listen. I received an email confirming that my order n ° ... has been canceled. This is the order made by the repair technician to replace the screen at my expense. I called PCS for more information. It was confirmed to me that the repair (hinge + screen) would be...

I agree with your decisions Agentcooper and Spydertracks.

Of course you're right Noddypilot

Thank you +++ Nobodypilot And just for fun, because life is beautiful : Ah, I thought Barlew and Andjef796 had whistled the end of recess. Okay, that's not hard to figure out. Breaking the hinges is a hobby like any other. I like to break hinges to test the limits of the warranty and the...

Thank you Andjef796 Just thank you :)

I haven't broken the hinge. You accuse me of having broken it. So yes, I can't prove to you that I didn't throw the laptop to the ground or jump on it with both feet, but I can tell you nonetheless that I treated it with respect and that I did not mistreat it. Wisely, Barlew said a little...

Ubuysa, you are fabulous! I DON'T KNOW. Because the hinge was too fragile or badly assembled, perhaps. I repeat once again that I did not abuse the laptop. The hinge is a highly used part on laptops. Mainly when the shell is thin. I have already had several laptops which have had weaknesses at...

Bonjour Olive Nous voici déjà 2 déçus par PCS ! En attendant une réponse officielle de PCS qui tarde à venir malheureusement, j'ai créé le même thread sur le forum anglais de PCS : www.pcspecialist.co.uk/forums/threads/pitiful.80185 Pas encore de réponse officielle non plus mais le forum est...

Of course. I hope quickly.

Many thanks for your wisdom Barlew. I agree with you. I am indeed awaiting an official response from PCS which is unfortunately slow to come despite all my attempts to resolve this conflict for 2 months. Thanks again :)

Thank you Barlew gold warranty of 3 years The laptop was about 4 months old at the time of the RMA. 2 months ago already !!!

It didn't happen like that. I told PCS in my first email: The laptop ordered on 08/31/2020 is damaged at the hinge (see photos attached). What are the terms of the warranty for reimbursement of the repair? Currently, the computer is open. I dare not close it because when I try, the damage gets...

yes yes yes yes I told PCS that I dared not close the screen because of the damaged hinge. When I tried, the damage got worse. I had to close the screen to be able to send it to PCS. I closed it as slowly as possible. Despite all my precautions, it broke. I notified PCS and sent a photo...

I'm sorry. I don't speak english. I'm trying to explain the best I can the situation. Ubuysa, please read carrefully my post. It wasn't a negligence. The hinge, undoubtedly too fragile or badly assembled, was damaged. The screen broke because of the damaged hinge. Barlew, I sent photos to the...

I beg your pardon because I don't speak English very well. However, I'm really angry. PCSpecialist is above all the bad service specialist. Unfortunately, it is now common to have problems with new devices soon after purchase but fortunately, normally, there is the guarantee which allows to...

Je suis vraiment en colère. PCSpecialist est surtout le spécialiste du mauvais service. Malheureusement, il est maintenant fréquent d'avoir des soucis avec des appareils neufs peu après l'achat mais heureusement, normalement, il y a la garantie qui permet d'échanger ou de réparer le modèle...