LAN Adapter has disappeared/no longer detected - Gigabyte Z890 AORUS MASTER

[AdamCocking418]

My new PC was delivered this week. All working fine (aside from extra case fans that I can't control but that's another story).
I always disable the wifi adapter and use a wired LAN connection so I know the LAN adapter has been working fine the last few days. Then today, I boot into Win to find I have no internet connection. The network adapter has simply disappeared. It no longer shows under Device Manager. I have downloaded the chipset drivers from Marvell (Marvell® AQtion AQC113C 10GbE LAN chip) and installed - nothing. Win11 refuses to recognise the card.
Has anyone else experienced a similar issue with this or any other Gigabyte board and knows of a fix?

 

[SpyderTracks]

Is this a pcspecialist system? Can you paste your full specs from the order page?

 

[AdamCocking418]

Hi. Yes it's a PCS order, details below:

Case
CORSAIR iCUE 5000T RGB MID TOWER GAMING CASE - WHITE
Processor (CPU)
Intel® Core™ Ultra 9 24-Core Processor 285K (Up to 5.7GHz) 36MB Cache
Motherboard
GIGABYTE Z890 AORUS MASTER (LGA1851, DDR5, PCIe 5.0, Wi-Fi 7)
Memory (RAM)
32GB Corsair DOMINATOR TITANIUM DDR5 7200MHz CL34 (2 x 16GB) KIT
Graphics Card
INTEGRATED GRAPHICS ACCELERATOR (GPU) **I have a GPU**
1st M.2 SSD Drive
1TB CRUCIAL T705 GEN 5 M.2 NVMe PCIe SSD (up to 14,500MB/sR, 12,700MB/sW)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 1000W RMx SERIES™ ATX 3.1, MODULAR, CYBENETICS GOLD
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Braided Power Supply Cables
CORSAIR Premium Individually Sleeved PSU Cable Kit Pro - White
Processor Cooling
CORSAIR iCUE H100i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND APPLICATION
LED Lighting
2 x 35cm Corsair LS350 Aurora RGB Light Strips
Extra Case Fans
5 x Corsair RS120 ARGB PWM Fan

Change to: 4 x Corsair RS120 ARGB PWM Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
ONBOARD Wi-Fi 7
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED

 

[Ekans2011]

Leaving aside a few unbalanced specs (most notably, an insufficient cooler for such a CPU and a downgrade in thermal paste), what procedure did you use to clean install?

 

[SpyderTracks]

To be honest, I wouldn’t even bother troubleshooting, on that platform it’s never going to be reliable with bsods and device crashes being normal behaviour, aside from some poor configuration hardware wise.

I would cancel the order now while you still can and get some advice on a more suitable build

 

[AdamCocking418]

Okay so this is just a forum for build shaming and not actually helping people. Gotcha.
Someone please enlighten me what is so hideously wrong with the build?

 

[AdamCocking418]

Leaving aside a few unbalanced specs (most notably, an insufficient cooler for such a CPU and a downgrade in thermal paste), what procedure did you use to clean install?

How is the thermal paste a downgrade when it cost more than the standard? There are only two options to choose from.

 

[TonyCarter]

For an i9 / ultra 9 we'd recommend at least a 360mm cooler...although we'd advise against ANY Intel i7/i9 CPU at the moment...and the Corsair coolers come with machine-applied premium paste already, so paying for different (worse) paste requires scraping all that off and then manually applying it...which will never be applied as well as the machine-applied stuff.

But Intel (since 13th Gen) have been the poor relation due to their silicon degradation, component failures and over-power concerns (e.g. 2-3x what the equivalent AMD CPU would draw, and even then using more than the design limit of the CPU).

We can't resolve a problem at a hardware level, and if you want to stay with that CPU then you'd have to risk having to send it in when things go wrong...or completely cripple it by limiting power/core usage.

 

[SpyderTracks]

Okay so this is just a forum for build shaming and not actually helping people. Gotcha.
Someone please enlighten me what is so hideously wrong with the build?

Interesting take, rather than taking what was said seriously? Nothing I said was shaming, it was to alert you to the poor decision you’ve made when configuring that machine because I wouldn’t want anyone to be stuck with a platform that’s never going to work properly because of inherent flaws in the cpu architecture

What you’re experiencing is an every day normality with that platform, because the processor is fundamentally flawed, so you either need to be very adept at troubleshooting to be able to work around issues, or do what we’d suggest and cancel the purchase and get advice on a better system that would likely also cost less

 

[AdamCocking418]

W

Interesting take, rather than taking what was said seriously? Nothing I said was shaming, it was to alert you to the poor decision you’ve made when configuring that machine because I wouldn’t want anyone to be stuck with a platform that’s never going to work properly because of inherent flaws in the cpu architecture

What you’re experiencing is an every day normality with that platform, because the processor is fundamentally flawed, so you either need to be very adept at troubleshooting to be able to work around issues, or do what we’d suggest and cancel the purchase and get advice on a better system that would likely also cost less

What would be a better choice of CPU? I read/watched numerous reviews of the Ultra 9 before deciding and although there were criticisms of minimal performance gain over the last gen, not one reviewer said there were serious or fatal issues with it.
Also I'm assuming you don't work for PCS?

 

[TonyCarter]

None of us work for PCS, so we can give independent advice.

But we can't stop someone buying the 'wrong' item if advice is never asked for before purchase.

The latest 15th gen is Intel basically crippling the 13/14th gen by removing the e-cores and renaming them as Ultra to put unsuspecting customers off the burning scent.

Intel's Bold Move: Rebranding The Intel 14th Gen CPUs As Core Ultra - TechFoogle

In a significant move, Intel has announced its plans to rebrand its processor range with the Intel 14th Gen CPUs. The upcoming Meteor Lake lineup marks a

www.techfoogle.com

 

[SpyderTracks]

Literally every review out there mentions about the inherent crashes and odd behaviour with devices failing etc.

 

[Ekans2011]

What would be a better choice of CPU?

What's the purpose of your system? What monitor will you pair with it? What's your max budget?

Please read before posting:- Collaboration of Helpful Hints

NB: These forums are not an official support channel. None of us work for PCS, we're all either customers or techies who just like to help out where possible. For any official support, you need to contact PCS directly either through your PCS account, or via the contact details on the main...

www.pcspecialist.co.uk

I read/watched numerous reviews of the Ultra 9 before deciding and although there were criticisms of minimal performance gain over the last gen, not one reviewer said there were serious or fatal issues with it.

How is the thermal paste a downgrade when it cost more than the standard?

Because Corsair's pre-applied paste XTM70 is superior to MX-4.