Windows 11 setup black screen

[Paulcarp]

Hello. I have just received my new workstation (looks great!) and am just going through the windows 11 setup procedure I have connected to WiFi and given my pc its name. It then moves on to “checking for updates” and then the screen goes black and the monitors go into safe mode?

Is this correct? Or is there a problem?

Many thanks in advance.

P

 

[SpyderTracks]

Hello. I have just received my new workstation (looks great!) and am just going through the windows 11 setup procedure I have connected to WiFi and given my pc its name. It then moves on to “checking for updates” and then the screen goes black and the monitors go into safe mode?

Is this correct? Or is there a problem?

Many thanks in advance.

P

Can you post your full specs from the order page?

 

[Paulcarp]

Case
FRACTAL NORTH TG GAMING CASE (BLACK)
Processor (CPU)
AMD Ryzen 9 9950X3D 16 Core CPU (4.3GHz-5.7GHz/128MB w/3D V-CACHE/AM5)
Motherboard
GIGABYTE X870 EAGLE WIFI7 (AM5, DDR5, M.2 PCIe 5.0, Wi-Fi 7)
Memory (RAM)
192GB Corsair VENGEANCE DDR5 5200MHz CL38 (4 x 48GB)

Change to: 96GB Corsair VENGEANCE DDR5 5200MHz CL38 (2 x 48GB) KIT
Graphics Card
32GB PALIT GEFORCE RTX 5090 GAMEROCK - HDMI, 3 x DP
1st M.2 SSD Drive
1TB SAMSUNG 990 EVO PLUS M.2, PCIe 4.0 & 5.0 NVMe (up to 7150MB/R, 6300MB/W)
2nd M.2 SSD Drive
4TB SAMSUNG 990 EVO PLUS M.2, PCIe 4.0 & 5.0 NVMe (up to 7250MB/R, 6300MB/W)
1st Storage Drive
16TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 256MB CACHE
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 1000W RMx SERIES™ ATX 3.1, MODULAR, CYBENETICS GOLD
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
PCS FrostFlow 150 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence

 

[Paulcarp]

although I rebooted and skipped the ‘name your of’ bit and it seems to have moved on to the actual windows update so panic over for now. Seventh time lucky.

 

[Ekans2011]

I believe that cooler is nowhere near enough for the 9950X3D.
To efficiently cool this CPU, you'll need at least a premium 280mm (preferably 360mm) AIO.

 

[Paulcarp]

It seemed to be ok in the configurator when I ordered it? Do you think it will cause problems?

 

[Ekans2011]

It seemed to be ok in the configurator when I ordered it? Do you think it will cause problems?

It's dependent on your CPU usage: intensive multicore use will almost certainly result in heavy thermal throttling.
The configurator did not flag anything because it only estimates TDP (a worthless metric) rather than the processor's maximum power draw as a result of CPU usage.

As evidenced by the real 3rd party reviews below, the 9950X3D's max power draw well exceeds the max cooling capacity of the Frostflow 150.

In the future, if you are unsure about the hardware, it's always recommended to seek guidance before purchasing anything.

AMD Ryzen 9 9950X3D Review - Great for Gaming and Productivity

The new AMD Ryzen 9 9950X3D brings Zen 5 with 3D V-Cache to the high-end. This new $700 flagship offers the best application performance, beating even the 9950X, and at the same time you get a fantastic gaming experience that's better than any other non-X3D processor on the market.

www.techpowerup.com

AMD Ryzen 9 9950X3D Review: Stunning gaming performance meets top-tier productivity

16-core monster ties the Ryzen 7 9800X3D in gaming.

www.tomshardware.com

PS There are other areas that are sub-par, estimating a total cost of the build of over £4000.
I would ask a refund (within 14 days of receiving the PC) and seek advice on the forum on a well-designed system for your needs.

 

[TonyCarter]

It seemed to be ok in the configurator when I ordered it? Do you think it will cause problems?

The configurator rarely offers advice...just lists parts that will fit / are compatible...not necessarily suitable for now or the long term.

For example, if you select 4800MHz RAM it won't tell you that it's too slow...but on the other hand if you try to fit a 360mm AIO into a mini case, it will tell you it won't fit.

It's just a tool for customers to configure a PC to their own design.

If a customer is not sure on parts, then the forum is a good place to ask (or to get roasted and kicked into the gutter depending on what mood we're that day )!

 

[Paulcarp]

It's dependent on your CPU usage: intensive multicore use will almost certainly result in heavy thermal throttling.
The configurator did not flag anything because it only estimates TDP (a worthless metric) rather than the processor's maximum power draw as a result of CPU usage.

As evidenced by the real 3rd party reviews below, the 9950X3D's max power draw well exceeds the max cooling capacity of the Frostflow 150.

In the future, if you are unsure about the hardware, it's always recommended to seek guidance before purchasing anything.

AMD Ryzen 9 9950X3D Review - Great for Gaming and Productivity

The new AMD Ryzen 9 9950X3D brings Zen 5 with 3D V-Cache to the high-end. This new $700 flagship offers the best application performance, beating even the 9950X, and at the same time you get a fantastic gaming experience that's better than any other non-X3D processor on the market.

www.techpowerup.com

AMD Ryzen 9 9950X3D Review: Stunning gaming performance meets top-tier productivity

16-core monster ties the Ryzen 7 9800X3D in gaming.

www.tomshardware.com

PS There are other areas that are sub-par, estimating a total cost of the build of over £4000.
I would ask a refund (within 14 days of receiving the PC) and seek advice on the forum on a well-designed system for your needs.

thank you for the advice. (Not what I wanted to hear though 😦)