Hi everyone, I'm going to start a review regarding my experience ordering and receiving the laptop, and then a review of the laptop once it has arrived.
Ordering Process
The website is fantastic and easy to use, as long as you are at least vaguely familiar with what is inside a computer, my only gripe would be not having the prices of the custom options where you click on them, that way you can compare all the choices at a glance without having to click on them, very small problem though. There are so many different laptop chassis' to choose from, and sometimes I found when looking at the first page (the page with lots of laptops on) that sometimes it was a bit overwhelming, and maybe they should be spread onto more pages depending on their use, I imagine it could be daunting for people that don't know much about computers. The checkout process is very easy and offers lots of ways to pay. Can't complain about that at all. I also made several amendments to my order and this was a simple process, and I really liked the fact that I could pay for the changes via a different method. This helped me a lot as I had pretty much maxed out my Credit Card.
Order Build Time
I paid extra for the 3 Working Day dispatch and even though according to my order page it was 4 working days, I make it 3. I ordered it Friday morning (which was a bank holiday, as was the Monday) so first working day was Tuesday, and it dispatched Thursday, so again very good build time, and will be happy if it arrives in time for the weekend! I did receive a few emails that didn't really make sense. I received one telling me that my laptop was in the testing stage, when really it hadn't left pre-production yet, so was a little bit confused at one point, but apart from that I was kept in the loop pretty well, and when I did have the issue the sales team were really good at answering my questions.
Forum Support
One of the things that is really great about PCS is the forums, all the people on there are so helpful and accommodating. I felt obliged to try and answer other peoples questions just because of the positive experience I had when asking questions, which is great. It feels like a nice little community and it must be one of the best features of PCS which is why I felt I had to mention it
Will update upon receiving the product (hopefully tomorrow)
Ordering Process
The website is fantastic and easy to use, as long as you are at least vaguely familiar with what is inside a computer, my only gripe would be not having the prices of the custom options where you click on them, that way you can compare all the choices at a glance without having to click on them, very small problem though. There are so many different laptop chassis' to choose from, and sometimes I found when looking at the first page (the page with lots of laptops on) that sometimes it was a bit overwhelming, and maybe they should be spread onto more pages depending on their use, I imagine it could be daunting for people that don't know much about computers. The checkout process is very easy and offers lots of ways to pay. Can't complain about that at all. I also made several amendments to my order and this was a simple process, and I really liked the fact that I could pay for the changes via a different method. This helped me a lot as I had pretty much maxed out my Credit Card.
Order Build Time
I paid extra for the 3 Working Day dispatch and even though according to my order page it was 4 working days, I make it 3. I ordered it Friday morning (which was a bank holiday, as was the Monday) so first working day was Tuesday, and it dispatched Thursday, so again very good build time, and will be happy if it arrives in time for the weekend! I did receive a few emails that didn't really make sense. I received one telling me that my laptop was in the testing stage, when really it hadn't left pre-production yet, so was a little bit confused at one point, but apart from that I was kept in the loop pretty well, and when I did have the issue the sales team were really good at answering my questions.
Forum Support
One of the things that is really great about PCS is the forums, all the people on there are so helpful and accommodating. I felt obliged to try and answer other peoples questions just because of the positive experience I had when asking questions, which is great. It feels like a nice little community and it must be one of the best features of PCS which is why I felt I had to mention it
Will update upon receiving the product (hopefully tomorrow)
