Vortex III LE sleep issues

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Cozzer101

Member
OK first of all here's my spec:

Vortex Series: 15.6" Glossy Full HD LED Widescreen (1920x1080)
Intel® Core™i7 Quad Core Mobile Processor i7-3630QM (2.40GHz) 6MB
8GB SAMSUNG 1600MHz SODIMM DDR3 MEMORY (2 x 4GB)
NVIDIA® GeForce® GTX 670MX - 3.0GB DDR5 Video RAM - DirectX® 11
500GB WD SCORPIO BLACK WD5000BPKT, SATA 3 Gb/s, 16MB CACHE (7200 rpm)
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)

A few times now I've had a problem with the sleep function, I've put the laptop to sleep and when i go to wake up from sleep it just powers off. No shutdown, no response, just a loss of power and everything goes black.

On one occasion the laptop has also just powered itself off while playing Crysis, I had HW monitor going and everything was below 55 degrees C so this is not an overheating issue.

I've phoned PC Specialist and was advised to pull my nVidia drivers back to the ones supplied on the Clevo site, none of these drivers recognised my GTX 670MX so I reverted to the drivers on the original install disc that came with the laptop.

Initially i thought this had solved the problem but alas no... I need to point out here that it isn't EVERY time the computer refuses to wake up, it's happened perhaps 5 times.

As PC Specialist have tried to help already I thought I'd try the forums, any help is appreciated.
 
C

Cozzer101

Member
Just an update - I talked to my boss at work (I work in a computer shop, just as sales other more qualified people do repairs), and he suggested a couple of other solutions, I'll try them later and if I find a good fix I'll update this post for anyone having similar issues.
 
C

Cozzer101

Member
A final update as the problem has been fixed, I figured I might as well post here in case anyone else has similar issues.

I sent the laptop for an RMA, according to the fault report they had to replace the motherboard, since the RMA the laptop sleeps and wakes with no issues that I can see.

They did forget to plug a CMOS battery into the new motherboard... but when I rang up they sent a new one out that got to me the next day, so that little issue was easily resolved :).

I know this is now an old thread but, this is just to push the point that PC Specialist do have a really good after sales service, they RMA'd my machine and fixed the problem without cost to me (except the phone calls... though they're not too expensive :))
 
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