Volume level not affecting volume

[ange]

I just received today my new laptop, works fine except for a "little" issue with the volume control.
Basically, when I try to lower the volume (either with the keyboard or the slider) the level of the sound is not affected until it reaches 0 when it mutes. so at 0, it mutes but from 1 to 100 the level stays constant. I tried updating the drivers but everything seems up to date.

below I attached the laptop spec

Chassis & Display Octane Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
+ G-Sync
Processor (CPU) Intel® Core™ i9 Eight Core Processor i9-9900K (3.6GHz) 16MB Cache
Memory (RAM) 64GB Corsair 2400MHz SODIMM DDR4 (4 x 16GB)
Graphics Card NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive NOT REQUIRED
2nd Storage Drive 2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive 500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor 1 x 330W AC Adaptor
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Battery Octane Series 8 Cell Lithium Ion Battery (82WH)
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options 4 x USB 3.0 Ports + 2 x USB 3.1 Type C Ports
Keyboard Language OCTANE SERIES BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online
Account
Office Software FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus BullGuard™ Internet Security - 3 User, 1 Year
Browser Google Chrome™
Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam INTEGRATED 2.0 MP FULL HD WEBCAM
Warranty 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 6 to 8 working days
Welcome Book PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[ubuysa]

Since you bought this with Windows installed, all the drivers should have been installed. I would phone PCS and talk this through with them.

 

[RobMeade]

Hi,

I have exactly the same problem. I bought the same laptop, with a very similar spec and have exactly the same problem. I've yet to find a solution despite having a fiddle. Any updates on this would be really appreciated, I'm sure it'll be something easy to resolve once we know.

Thanks in advance

 

[RobMeade]

Just an update on this...

I just popped in the CD with all the drivers on it which came with the laptop, despite it seemingly being all setup. I selected "Install Drivers" and then "Install Audio Driver".

The process advised that it would first remove the audio drivers, and then install them. It required two reboots. Having done this, I seem to have gained the master volume control functionality that I'd expected. Previously this seemed to be entirely ignored and the system sounds were just blasting out at 100%, unless I muted the sounds in which case, well, I got nothing.

Not sure if this will help you also @ange, hopefully so... please do let me know if you hear anything from PCS though...