Very low bluetooth range in new PC

O

objectionne

Member
Hello,

My new PC arrived today and for the most part everything works very well except for the bluetooth, which seems to have a very low range of around one meter. If I step further away than this then I'm not able to connect any device via bluetooth.

Here's the spec:

Case
CORSAIR CARBIDE SERIES™ 275Q QUIET CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS WiFi (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP
1st M.2 SSD Drive
2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W))
Power Supply
CORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery
2 - 6 DAY DELIVERY TO EUROPE (COUNTRY DEPENDANT)
Build Time
Standard Build - Approximately 10 to 12 working days
Welcome Book
PCSpecialist Welcome Book - Spain
Logo Branding
PCSpecialist Logo

Every other bluetooth connection in my household works no problem. I've connected bluetooth devices to my old PC (which sat in the exact same spot as my new PC), my laptop and Nintendo Switch without any problems so I'm doubtful that there's anything that could be causing interference. I've tried reinstalling and updating drivers for the bluetooth adapter but it hasn't helped. I'm running Windows 10.

Does anybody have any idea of what could be causing a low bluetooth range in this PC? Any help with this would be much appreciated.
 
Citrus_9

Citrus_9

Expert
How have you managed to buy a PC with a motherboard which has an integrated wifi plus a dedicated wifi card? I thought that specs configurator wouldn't let to proceed the purchase as both of these components have same function? Just to add, that the wifi card is N - doesn't have a Bluetooth and only supports 2.4Ghz (5Ghz not supported), while about the integrated wifi I'm not sure, but it's most likely the same as AX - so BT, 2.4 and 5 all together. As above, antennae will probably be the problem and if you really got a PC with both wifi, antennae may have been attached to the dedicated wifi card while you want to attach to the one which is integrated to the motherboard as it's the only one providing BT.
 
O

objectionne

Member
Martinr36 said:
Have you got the antenna connected
Click to expand...

I realised that this was the problem a few minutes after I posted this thread. A classic case of RTFM. :) Thanks!

Citrus_9 said:
How have you managed to buy a PC with a motherboard which has an integrated wifi plus a dedicated wifi card? I thought that specs configurator wouldn't let to proceed the purchase as both of these components have same function? Just to add, that the wifi card is N - doesn't have a Bluetooth and only supports 2.4Ghz (5Ghz not supported), while about the integrated wifi I'm not sure, but it's most likely the same as AX - so BT, 2.4 and 5 all together. As above, antennae will probably be the problem and if you really got a PC with both wifi, antennae may have been attached to the dedicated wifi card while you want to attach to the one which is integrated to the motherboard as it's the only one providing BT.
Click to expand...

Ah, I amended my order. Originally I had the WiFi card but then amended my order to change the motherboard and removed the WiFi card. When I followed the 'Post Your Spec' link it only showed the original specs so I manually changed them but forgot to remove the WiFi card. The PC just has a motherboard with WiFi, no dedicated card.
 
Citrus_9

Citrus_9

Expert
objectionne said:
I realised that this was the problem a few minutes after I posted this thread. A classic case of RTFM. :) Thanks!



Ah, I amended my order. Originally I had the WiFi card but then amended my order to change the motherboard and removed the WiFi card. When I followed the 'Post Your Spec' link it only showed the original specs so I manually changed them but forgot to remove the WiFi card. The PC just has a motherboard with WiFi, no dedicated card.
Click to expand...
Ok, perfect! 👌 Seems it's been resolved now? How is it working? 🤔
 
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