Ultranote IVs - power connection failing after ~14 months

[chaplic]

I have a number of Ultranote IV machines I look after for a small school. They are great laptops

However, we now have a second laptop where the power connection *on the laptop* is somehow failed. This can be remedied by firmly holding the power lead in, or even holding it in place with an elastic band, but is not exactly a workable solution.

The laptops are well looked after, but whilst I'd be willing to accept one could have been accidental damage/ mistreatment, two seems like a design flaw. The second laptop is four weeks out of warranty which is doubly frustrating.

Has anyone else seen this and have a resolution? I am guessing repair would probably be a whole new motherboard which does not sound idea, particularly if it fails again just after a year.

 

[ubuysa]

Are they plugged in all the time or do they regularly get unplugged and plugged in? I can well imagine that children are not that gentle with kit that's not theirs...

 

[chaplic]

they are teacher laptops, so stationary, plugged in, all day, may not even be taken home every night. I buy them with two power supplies so one is tidily cabled in by me (so not stretched across a desk etc) , and one is used when on the go.

 

[ubuysa]

they are teacher laptops, so stationary, plugged in, all day, may not even be taken home every night. I buy them with two power supplies so one is tidily cabled in by me (so not stretched across a desk etc) , and one is used when on the go.

Fair enough. The best I can suggest is that you phone PCS and talk over your worries about a design issue with them.