Troubleshot Through the Heart and You’re to Blame

AgentCooper

AgentCooper

At Least I Have Chicken
Moderator
Calling all troubleshooters, AgentCooper needs some added brain cells to help him out...

Went to turn on my PC today and forgot to switch the monitor on before I did so. When I’ve done this in the past, the system powers on but no signal reaches the monitor, I have to press and hold the power switch on the tower until it forces shutdown. Then I switch the monitor on, turn on the tower again and everything returns to normal. But today... that didn’t work.

Here’s my specs...

Case
CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB Platinum
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm ARGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.0 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Cable Management
3 x PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

And my monitor is the AOC CU34G2X.

Things I have tried...

1) Using different DisplayPort connections.
2) Using a HDMI cable
3) Removing all USB devices
4) Reseating the GPU
5) Reseating the RAM sticks
6) Resetting the CMOS
7) Abusive language

None of which have worked, I’m sad to say. Any ideas from the hive mind?

Note - whilst I had my head in the tower, I could see this wee orange light on the motherboard.

1E4A5A14-6D23-4F69-A8EF-5D31ED1C9093.jpeg


And yes @Martinr36, that cable next to it is the one that amused you so much in the past 😝
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
AgentCooper said:
Calling all troubleshooters, AgentCooper needs some added brain cells to help him out...

Went to turn on my PC today and forgot to switch the monitor on before I did so. When I’ve done this in the past, the system powers on but no signal reaches the monitor, I have to press and hold the power switch on the tower until it forces shutdown. Then I switch the monitor on, turn on the tower again and everything returns to normal. But today... that didn’t work.

Here’s my specs...

Case
CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB Platinum
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm ARGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.0 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Cable Management
3 x PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
SUNDAY DELIVERY TO UK MAINLAND (BEFORE 2PM)
Build Time
Standard Build - Subject to stock availability on pre-order products
Price: £2,099.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/QXh2K5a554/

And my monitor is the AOC CU34G2X.

Things I have tried...

1) Using different DisplayPort connections.
2) Using a HDMI cable
3) Removing all USB devices
4) Reseating the GPU
5) Reseating the RAM sticks
6) Resetting the CMOS
7) Abusive language

None of which have worked, I’m sad to say. Any ideas from the hive mind?

Note - whilst I had my head in the tower, I could see this wee orange light on the motherboard.

View attachment 26039

And yes @Martinr36, that cable next to it is the one that amused you so much in the past 😝
Click to expand...
Hope you get it sorted, sounds as though @ubuysa and @SpyderTracks are on the case for you
I wasn't going to mention it..........honest
 
AgentCooper

AgentCooper

At Least I Have Chicken
Moderator
ubuysa said:
So was it a dead stick or just not properly seated? Thanks for the beer. 🍺
Click to expand...
The sticks were all previously well seated, they’d been doing their job for ages and I haven’t moved the system recently. I was also extra careful to check they were in thoroughly when I initially reseated them all simultaneously.

So with the thought of a possibly dodgy one I checked both sticks individually when I followed your suggestion and they each got me booted up and to my home screen, so they don’t appear to be flaky. I’m not seeing anything out of the ordinary in BIOS or devices. Do you reckon it’s worth running a memtest on them anyway?
 
SpyderTracks

SpyderTracks

We love you Ukraine
AgentCooper said:
The sticks were all previously well seated, they’d been doing their job for ages and I haven’t moved the system recently. I was also extra careful to check they were in thoroughly when I initially reseated them all simultaneously.

So with the thought of a possibly dodgy one I checked both sticks individually when I followed your suggestion and they each got me booted up and to my home screen, so they don’t appear to be flaky. I’m not seeing anything out of the ordinary in BIOS or devices. Do you reckon it’s worth running a memtest on them anyway?
Click to expand...
Probably worth it, just to be sure.
 
ubuysa

ubuysa

The BSOD Doctor
AgentCooper said:
The sticks were all previously well seated, they’d been doing their job for ages and I haven’t moved the system recently. I was also extra careful to check they were in thoroughly when I initially reseated them all simultaneously.

So with the thought of a possibly dodgy one I checked both sticks individually when I followed your suggestion and they each got me booted up and to my home screen, so they don’t appear to be flaky. I’m not seeing anything out of the ordinary in BIOS or devices. Do you reckon it’s worth running a memtest on them anyway?
Click to expand...
Might be an idea to run Memtest but it sounds more like one of the sticks wasn't quite seated properly...?
 
NoddyPirate

NoddyPirate

Grand Master
Without meaning to derail the thread - what's the deal with the monitor on first procedure - I've seen it a lot here - is it just with particular cards that it's required?
 
ubuysa

ubuysa

The BSOD Doctor
AgentCooper said:
Possibly, but for me to not reseat them properly twice would mean I need to ask myself some serious questions, as I’m a bit of an obsessive berk. I was even polite to my RAM sticks when I did it.

View attachment 26047
Click to expand...
There's a lot of connectors there and every one has to make perfect contact. A tiny bit of dust is all it takes....
 
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