Good morning, afternoon and evening forum members. 
For those of you who often visit our forums, you will have noticed quite a few threads complaining about our delivery courier: YODEL. Yodel was formed by Home Delivery Network (HDN) when they purchased the assets of DHL's UK domestic courier service. (DHL international still exists as a separate company).
Yodel is the second largest parcel delivery business in the UK and delivers more than 200 million parcels per year with a fleet of over 5,000 vans. That's alomst 550,000 parcels every day or 360 parcels every minute! (source)
As most of you know, the vast majority of packages are delivered on time or at least within 2 working days after dispatch. For parcels that are delivered on time, you never hear complaints from these customers, as they have their delivery and they're happy.
When things go wrong (and they do!) it can occasionally result in a string of subsequent events that can cause a lot of frustration. This can be from false carded attempts, mis-routed parcels, missing parcels and a lack of support from Yodel. As PC Specialist contract Yodel to carry out our deliveries, we are held responsible for these actions too and we are also in the hands of Yodel - shouting louder or "speaking to the manager" does little to resolve anything in a company of this size, and usually the best (albeit most frustrating) course of action is to wait for the package to work its way through Yodel's system. The usual response from customers who have not had the best service from Yodel is to complain to us stating that we should change couriers.
I'm sure the posts that follow on through this thread in the coming days/weeks/months will have some very interesting stories. However, rather than to simply complain - we want to hear your suggestions on how we can improve the whole delivery service. Changing delivery couriers will not solve anything, we have used different couriers in the past and they all make mistakes. At the end of the day "it only takes one bad egg to spoil the dozen".
So, in your posts tell us what we can do in future to improve our service when deliveries do go wrong, tell us who your favourite courier is, tell us if you think a choice on courier on our configurator would be helpful, tell us anything that can help, but please don't simply say "change your delivery courier".
For those of you who often visit our forums, you will have noticed quite a few threads complaining about our delivery courier: YODEL. Yodel was formed by Home Delivery Network (HDN) when they purchased the assets of DHL's UK domestic courier service. (DHL international still exists as a separate company).
Yodel is the second largest parcel delivery business in the UK and delivers more than 200 million parcels per year with a fleet of over 5,000 vans. That's alomst 550,000 parcels every day or 360 parcels every minute! (source)
As most of you know, the vast majority of packages are delivered on time or at least within 2 working days after dispatch. For parcels that are delivered on time, you never hear complaints from these customers, as they have their delivery and they're happy.
When things go wrong (and they do!) it can occasionally result in a string of subsequent events that can cause a lot of frustration. This can be from false carded attempts, mis-routed parcels, missing parcels and a lack of support from Yodel. As PC Specialist contract Yodel to carry out our deliveries, we are held responsible for these actions too and we are also in the hands of Yodel - shouting louder or "speaking to the manager" does little to resolve anything in a company of this size, and usually the best (albeit most frustrating) course of action is to wait for the package to work its way through Yodel's system. The usual response from customers who have not had the best service from Yodel is to complain to us stating that we should change couriers.
I'm sure the posts that follow on through this thread in the coming days/weeks/months will have some very interesting stories. However, rather than to simply complain - we want to hear your suggestions on how we can improve the whole delivery service. Changing delivery couriers will not solve anything, we have used different couriers in the past and they all make mistakes. At the end of the day "it only takes one bad egg to spoil the dozen".
So, in your posts tell us what we can do in future to improve our service when deliveries do go wrong, tell us who your favourite courier is, tell us if you think a choice on courier on our configurator would be helpful, tell us anything that can help, but please don't simply say "change your delivery courier".
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