After 14 working days of ceaseless progress checking, my new PC finally arrived. Unfortunately, it is a duffer.
When I try to turn it on, it gets to the PC Specialist splash screen and comes up with an error bos, 'The computer restarted unexpectedly. Windows installation cannot proceed. To install Windows click OK to restart the computer'.
This cycle just continues if you click ok. The PC does not have a DVD drive so i created a windows recovery USB but this does nothing when i plug it in.
I have tried booting into the BIOS but there doesnt appear to be anything in there that would help.
I once got to a pale blue Windows screen that gave me the option to boot into safe mode but it refused to do this and I cant get that screen to come up again.
I am not great at diagnosing issues but am willing to get my hands dirty to avoid an RMA since I waited this long! Does anyone have any ideas?
Specs below
PC Specialist
PCSPECIALIST.CO.UK QUOTATION
The specification below has been formatted so you can easily copy and paste this to our forums when discussing your specification. Once you've copied the specification, please click here to continue.
Case
CORSAIR 230T COMPACT GAMING CASE - RED LED
Overclocked CPU
Overclocked Intel® Core™i5-4690k Quad Core (3.50GHz @ upto 4.60GHz)
Motherboard
ASUS® MAXIMUS VII RANGER: PCI-e 3.0, SATA 3.0, USB3.0
Memory (RAM)
16GB KINGSTON HYPER-X FURY DUAL-DDR3 1600MHz (2 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 970 - 1 DVI, 1 mHDMI, 3 mDP - 3D Vision Ready
Free Item
FREE BATMAN: ARKHAM KNIGHT with select GTX 9 Series GPUs! -Subject to T&Cs
1st Hard Disk
120GB KINGSTON HYPERX SAVAGE SSD, SATA 6 Gb/s (upto 560MB/sR | 360MB/sW)
2nd Hard Disk
2TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
Power Supply
CORSAIR 750W CS SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET (£79)
Processor Cooling
Corsair H60 Hydro Series High Performance CPU Cooler (£59)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND (£9)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB Options
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Operating System
Genuine Windows 8.1 64 Bit - inc DVD & Licence (£79)
Office Software
FREE 30 Day Trial of Microsoft® Office® 365
Anti-Virus
BULLGUARD INTERNET SECURITY - FREE 90 DAY TRIAL
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Quantity
1
When I try to turn it on, it gets to the PC Specialist splash screen and comes up with an error bos, 'The computer restarted unexpectedly. Windows installation cannot proceed. To install Windows click OK to restart the computer'.
This cycle just continues if you click ok. The PC does not have a DVD drive so i created a windows recovery USB but this does nothing when i plug it in.
I have tried booting into the BIOS but there doesnt appear to be anything in there that would help.
I once got to a pale blue Windows screen that gave me the option to boot into safe mode but it refused to do this and I cant get that screen to come up again.
I am not great at diagnosing issues but am willing to get my hands dirty to avoid an RMA since I waited this long! Does anyone have any ideas?
Specs below
PC Specialist
PCSPECIALIST.CO.UK QUOTATION
The specification below has been formatted so you can easily copy and paste this to our forums when discussing your specification. Once you've copied the specification, please click here to continue.
Case
CORSAIR 230T COMPACT GAMING CASE - RED LED
Overclocked CPU
Overclocked Intel® Core™i5-4690k Quad Core (3.50GHz @ upto 4.60GHz)
Motherboard
ASUS® MAXIMUS VII RANGER: PCI-e 3.0, SATA 3.0, USB3.0
Memory (RAM)
16GB KINGSTON HYPER-X FURY DUAL-DDR3 1600MHz (2 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 970 - 1 DVI, 1 mHDMI, 3 mDP - 3D Vision Ready
Free Item
FREE BATMAN: ARKHAM KNIGHT with select GTX 9 Series GPUs! -Subject to T&Cs
1st Hard Disk
120GB KINGSTON HYPERX SAVAGE SSD, SATA 6 Gb/s (upto 560MB/sR | 360MB/sW)
2nd Hard Disk
2TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
Power Supply
CORSAIR 750W CS SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET (£79)
Processor Cooling
Corsair H60 Hydro Series High Performance CPU Cooler (£59)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND (£9)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB Options
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Operating System
Genuine Windows 8.1 64 Bit - inc DVD & Licence (£79)
Office Software
FREE 30 Day Trial of Microsoft® Office® 365
Anti-Virus
BULLGUARD INTERNET SECURITY - FREE 90 DAY TRIAL
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Quantity
1
