Split screen on Recoil 17"

[Nedd Ludd]

Has anyone else ever had a split screen on a Recoil 17"? It's not a software issue as it is split even in the BIOS screen.

PCS are arranging for an RMA under warranty but it would be interesting to know if this was a one off fault (they think it is a faulty screen) or has happened before.

Thanks

Chassis & Display
Recoil Series: 17.3" Matte Full HD 300Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)
Intel® Core™ i9 Eight-Core Processor i9-11900 (2.5GHz) 16MB Cache
Memory (RAM)
32GB Corsair 2933MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
2 x 280W AC Adaptor
Power Cable
2 x 1 Metre UK Power Cable (Kettle Lead)
Battery
2 x Recoil Series Battery Pack, 97WH (One Spare)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Atlas & Super X-Fi
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
2 x THUNDERBOLT 4 + 1 x USB 3.2 (TYPE C) + 3 x USB 3.2
Keyboard Language
PER-KEY RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
Microsoft® Office Home & Student 2019 (1 Digital License)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)



Tony

 

[SpyderTracks]

Yeah, that's a hardware issue as you say if it's showing in the BIOS, the screen must have actually separated in the middle or something mental.

Definitely not something I've heard of anyone else suffering with!

We've had a few where the front glass has come unglued and they've had to return it to have the glass fitted back in, but nothing where the actual screen splits.