Some USB Ports not working..

[Cygnus]

Hellooo again guys,

Basically, my problem is this:

Having used my PC from the moment it arrived as if tomorrow was the end of the world, I finally got around to using a different piece of technology recently - my ipod. I went to connect it to one of the USB ports on the front, but it didnt work. And so I tried the one above it, and that didnt work either, so I went for the one opposite that, which, as you can imagine, doesnt work. There is only 1 out of 4 that appear to be working on the front of the case.

Should I be looking out for one of those little wires that goes into the USB header, or a bigger cable or something completely different..? Any help would be greatly appreciated!

Thanks in advance,

Cygnus

 

[Sleinous]

Yes u should although two usb ports are connected by one cable so u shud have 2 working usbs :/ Did u order a 52in1 card reader and an ASUS Rampage 3 mobo?

 

[Gishank]

If the above that Sleinous stated isn't correct, then it's probable that the cable on the mobo to the front USB ports has been knocked loose during transit, so you should have a look and make sure that everything is connected correctly and securely in the case.

 

[PCS]

You have the ASUS® CROSSHAIR IV FORMULA with the HAF 932 and therefore there is no reason that I can thick of why they don't work. Are you able to check the wires haven't come loose?

 

[Cygnus]

So sorry it has taken me so long to reply! Have had some family issues to take care of. I can easily check if the wires are loose, but I don't know which wires to be checking hehe, so if there was a picture you could send me or just describe what I should be looking out for that would be great!

On another note, I think my soundcard may have commited suicide . I was watching rugby on iplayer yesterday afternoon, reached the end of the game, went to have some dinner, came back to the computer having picked up a copy of the new karate kid, put it on and there was no sound. So I checked the one cable that goes into my speaker and that was in properly, tried the other jacks with no success, went into sound card settings on the computer and chose some different outputs as the default, swapped the cable over, still nothing. Then I put the default sound device onto 'SB X-Fi Xtreme Audio' and plugged the cable into a different jack to usual and had a very weird crackling sort of sound with an EXTREMELY faint karate kid playing sort of in the background, changed jacks and there was no sound just some light crackling. Have re-seated the soundcard and restarted the PC many times, among other things, and have not been able to ressurect the sound . I know it's not the speaker or cable as the sound works fine from the on-board sound.

Does this sound like a dead sound card to you? :s

Thanks, Cygnus.

 

[PCS]

If you look inside the case there will be some wires coming from the USB section at the top. Check which are connected. Usually they are grey and have a black block at the bottom with white writing on stating "USB". Each wire can connect two ports.

Regarding the soundcard, try un-installing it from Device Manager by right-clicking and selecting "un-install". The restart your PC and try re-installing the drivers. Firstly though check that the onboard sound is not enabled or has somehow been set as default. You can check this by going to the "Sound" option in control panel. The easy way would be to plug your speakers into the onboard sound port as opposed to the card, and play some music. Consider disabling the onboard sound it it's not already.

 

[Cygnus]

The on-board sound is enabled now anyway as that is the only way I could get any sound, but without even being on my computer is there any way that the settings change themselves anyway? I have tried enabling and disabling lots of things and setting them as default already anyway. The card definitely sounds like it has some kind of issue, since i can get a tiny portion of what I want to listen to through it along with the crazy static/crackling. I will try uninstalling it from the device manager and re-installing the drivers now.

With regards to the USB issue, I will check in a minute and get back to you, although last time I checked everything looked present and correct.

Thanks.

 

[Cygnus]

Soo I realised that my sound card has no problems, but that Windows Media Player does. I did a lot of research on the internet and have found a few people with my problem, but no fixes. The issue is that when I play a DVD in windows media player, all sound on the computer, including that of the DVD stops. So in the Library view of WMP the sound is fine, I can even watch the 'trial video' of 'Wildlife in HD', but as soon as I want to watch a DVD, that's it, no sound. One of the things that I noticed was that when i was playing music in Itunes and I played a DVD in WMP, the music would stop, but not just like the computer had been muted whilst the song played in the background, the song would literally stop as if I'd pressed the stop button, and then Itunes would go all laggy until I closed it and WMP, and started it up again.

Concerning the USB issue, I look for any disconnected cables and couldnt find any. I also gave the ones that were in a little push to make sure they were in properly but that didnt do anything. It is probably just my untrained eyes, would a photo be any help?

No idea what is going on with the media player thing, and I doubt anyone here will either, but hey ho.

Thanks in advance, Cygnus.

EDIT: Have just had a seemingly major problem. Got the BSOD and when the PC restarted I went into device manager and had an error with one of my 5970's GPU's - Code 43; a message to notify me that there has been an error with the device and which, after some research, I discovered is often associated with a dead or dying graphics card! I rolled back the drivers and then re-installed the latest ones and restarted the PC. There are no problems for now and crossfire seems to be working fine but should this cause me to consider action on getting the gfx card replaced? This day is just getting worse and worse...

 

[PCS]

One BSOD is no cause for concern - monitor the situation and if BSOD's start to occur regularly then contact us for warranty replacement. Note though that there will be an extended lead time on these cards; they were almost impossible to source before they were EOL, so a repair might take longer than average.

We will of course do our best.

 

[Cygnus]

Ok PCS, there havnt been anymore problems as of yet but, as always, will keep a close eye on things.

Still havn't found a solution for the USB ports not working, again, would a photo do you guys any good?

Also still have no idea why Windows Media Player is messing up my sound when im using my soundcard. Have done lots of googling and found nothing at all. I cant even uninstall WMP and reinstall it....
The only way I can get sound to play whilst WMP is on is by connecting to on-board sound, which with my mobo is pretty good anyway, but I would love to be able to use the soundcard that I paid extra for, especially with a surround system coming at christmas!

Anyway, Thanks for all the replies!
Cygnus.

 

[PCS]

A photo would help yes. Firstly though, check how many USB blocks (as described above) are connected to the motherboard. Each wire/block counts for two USB ports. If you have 4 front USB ports, there should be two wires coming from the top of your HAF 932 to the motherboard.

If you play your audio through any other player, such as RealPlayer or Cyberlink - is the sound quality OK? Just in WMP that the problem occurs? - If so, try disabling the onboard sound. OPther than this, there is probably some software issue causing the problem to occur. I've not come across this before.

 

[Cygnus]

There are definitely no USB blocks loose inside the case so I guess the only other place is behind the screen that hides all the cables? But if each block connects two USB slots, i can't understand how only one is working.

Also, am just downloading Cyberlink PowerDVD trial now to check whether it is just media player. I would also have said that it's something software related, but I cant understand why it is just happening on the sound card. Very strange indeed.

Thanks again anyway,
Cygnus.

 

[PCS]

In one of your previous posts you stated:

Soo I realised that my sound card has no problems, but that Windows Media Player does

From this I assumed that your soundcard was working correctly, and that you were only having issues when using it in WMP, which is why I wanted to check if it worked correctly using other media players?

For the USB - you need to check both ends just in case the connection has come loose. If you remove both side panels you will be able to follow the wires as they reach the top. Have you tried several devices in the USB ports? It is strange how only one is working. Can you take a picture of the inside of your case?

 

[Cygnus]

My soundcard is fine until I use WMP, then no sound on the PC works until I close it. All sound works all the time when I use on-board sound. That is why I am now downloading PowerDVD - to check another media player, as I dont have any already installed.

 

[Cygnus]

Right, I can confirm that whilst playing movies through Cyberlink PowerDVD, all sound, whilst on my sound-card, was working perfectly. So it is something to do with either WMP alone or the combination of that and my sound card.

I will try and do a bit more research but I'm not feeling too hopeful.

Thanks,
Cygnus.

 

[vanthus]

Right, I can confirm that whilst playing movies through Cyberlink PowerDVD, all sound, whilst on my sound-card, was working perfectly. So it is something to do with either WMP alone or the combination of that and my sound card.

I will try and do a bit more research but I'm not feeling too hopeful.

Thanks,
Cygnus.

Try downloading vlc media player, this installs audio codecs you might be missing,failing that download k lite codec pack.must admit dont understand how it works ok with onboard but worth a try.Oh by the way vlc player is better than wmp.

 

[Cygnus]

Wow, I really have taken ages getting back to this thread - had to go through about 4 pages to find it lol.

After getting some new speakers for xmas and fiddling around with the sound settings in Windows, the Media Player issue is now sorted.

Regarding my USB problem, I will get a picture of the inside of my case ASAP, just have been really busy over christmas!

Another thing that has me concerned, and forgive me for bringing up so many issues in this thread, is that earlier today I was messing around trying to get CCC working as it had broken after installing the latest version (it's fine now, had to use driver cleaner etc). After fixing it my mind was wondering and I stumbled into the Windows Experience Index. I got curious and decided to run the test. The first time I did it in November (I think) my Graphics and Gaming Graphics came up as 7.8 and 7.8 which I was extremely happy about. I did it again a few weeks ago and the graphics had gone down to 7.7 and 7.7, i wasnt too worried. Then, when I did it today, they both said 7.2! Now, I don't know much about the whole index thing. Does it get updated so that the new AMD 6 series and nVidia 5 series cards can squeeze into the end, and thus push the 'older' cards down? Or have I got a problem here?

EDIT: After doing some in-depth googling, I found a forum where somebody had said that you can check if CCC is working properly by going onto ATI Overdrive, leaving the clocks as stock, and pressing 'Test Custom Clocks'. I did this with both GPU's and they both failed. So, could my problems be driver/CCC related?

Thanks, again, hehe,

Cygnus.

 

[JSG10]

The Windows Experience Inde score will change due to newer and more powerful components being released. Its a benchmark so will decrease over time against newer tech.

 

[Cygnus]

But a 5970 at 7.2? Hmmmm..

Pics, pics, pics...

 

[Gorman]

Windows experience is a very basic and quite shoddy benchmark, consider something like 3d mark 11 for accurate tests.

The recent driver update for ATI has been causing problems too, consider rolling back if you have updated them.