Shutdown problems with new laptop

[AnthonyRob91]

Ok so I've had my new vortex IV for about 2 weeks now and I've has nothing major but a few little bugs every now and again.

when I click to shutdown, the system starts shutting down and then as the screen goes off the backlit keyboard stays on and the fan carries on running, I thought I would leave it and wait but it was sat there inactive for about 20 minutes until I had to force shutdown with the power button, I hate doing this. So I've been just putting the laptop into sleep mode. any ideas?

also the disk drive is so so slow to load up any disks I put in? Is this because I selected the basic disk drive? Even my old acer loaded up a disk or game in seconds...

another thing is the laptop came with a hdmi sound blaster sticker on it, but nowhere on the laptop an I find anything to do with this software?

finally, could be irrelevant to the actual laptop but I tried updating the nvidia driver to 327.23 and it gets so far through the process and just says the installation cannot continue?

Any help much appreciated.

 

[Bishybarnybee]

Ok so I've had my new vortex IV for about 2 weeks now and I've has nothing major but a few little bugs every now and again.

when I click to shutdown, the system starts shutting down and then as the screen goes off the backlit keyboard stays on and the fan carries on running, I thought I would leave it and wait but it was sat there inactive for about 20 minutes until I had to force shutdown with the power button, I hate doing this. So I've been just putting the laptop into sleep mode. any ideas?


Any help much appreciated.

Are you running Windows 8?

I have a similar problem under Win 8 when shutting down using the settings/power/shutdown route (assumed it was a Win 8 "feature").

I created a Shutdown shortcut on my desktop and it shuts down properly when using this (it's quicker too!).


To save looking up create shortcut by:

In Desktop mode, (quickly reached by the Windows key and the letter D).
1. Right-click in any open spot on the desktop, then choose New, Shortcut.
2. In the location field, type shutdown /p and then click Next.
3. Choose a different name for the shortcut if you want, or leave it as "shutdown," then click Finish.
4. Right-click the new shortcut and choose Pin to Start

To create a similar shortcut for Restart type shutdown /r /t 0 at step 2 and in step 3 change the name to Restart

 

[AnthonyRob91]

Yeah mate I'm using windows 8 64bit il try creating a shutdown icon and let you know how it goes..

 

[ubuysa]

In case that doesn't work for you, you might want to try finding out what is stopping Windows from shutting down. It's most probably a background application that refuses to close. It's not likely to be Windows itself that's the problem.

So, before shutting down, open the Task Manager (click the More Details button at the bottom if you haven't already done so). There should be no Apps running (except for Task Manager of course) so if there are End them and see whether Windows then shuts down. If it does then you need to investigate that (those?) apps.

If it's not an app problem then scan down the list of Background Processes and End all those that you know you can. Things like the Java update module, Skype, Secunia PSI (if you have it) Hotkey, any wifi management utilities, etc. etc. Close as many processes as you can and then see whether Windows shuts down normally. Again, if it does then it's a process of elimination to find out which one won't close. Then of course you have to find out why.

 

[Bishybarnybee]

In case that doesn't work for you, you might want to try finding out what is stopping Windows from shutting down. It's most probably a background application that refuses to close. It's not likely to be Windows itself that's the problem.

So, before shutting down, open the Task Manager (click the More Details button at the bottom if you haven't already done so). There should be no Apps running (except for Task Manager of course) so if there are End them and see whether Windows then shuts down. If it does then you need to investigate that (those?) apps.

If it's not an app problem then scan down the list of Background Processes and End all those that you know you can. Things like the Java update module, Skype, Secunia PSI (if you have it) Hotkey, any wifi management utilities, etc. etc. Close as many processes as you can and then see whether Windows shuts down normally. Again, if it does then it's a process of elimination to find out which one won't close. Then of course you have to find out why.

Sorry for delay in getting back - real life got in the way of laptop playtime

No other tasks running apart from Task Manager and list of background process look identical but shutdown via the settings/power/shutdown route leaves the keyboard lights on and the fan running (nothing else working) but the shutdown via the shortcut route shuts everything down normally. Must be doing something different?

 

[Bishybarnybee]

Originally Posted by AnthonyRob91

another thing is the laptop came with a hdmi sound blaster sticker on it, but nowhere on the laptop an I find anything to do with this software?

Installing Soundblaster Audio Software on the Vortex is is an optional install summarised on page 25 of the Concise User’s Guide that comes with the laptop. It
says you need to:

1. Pop the Driver CD that came with your laptop into the drive and run the Autoplay
This will display a menu of options

2. Click on the Option Drivers button (2nd button down on mine)
This brings up a second sub-menu of the optional drivers that can be installed and the SoundBlaster software is at the bottom of the list (item 8 on mine)

3. Click on this button to install the Soundblaster app and follow the on screen instructions.
You will be asked to reboot to complete the installation.

4. After rebooting you will find the SB app icon in the taskbar notification area at the bottom right of the Desktop screen.
(You may have to click on the triangle symbol to reveal the hidden icons)
SB icon is the black box with the Xfi on it.

5. Click on the icon to launch the SB Control Panel app (or click on the SB tile on the startup screen)​

Hope that helps

 

[AnthonyRob91]

Yeah that's worked mate I've got a shortcut on my desktop also thanks, seems to work a lot better and quicker, also installed the sound blaster thanks v much.

any idea why my nvidia driver won't install?

 

[Bishybarnybee]

Sorry I can't help with the NVidia driver. Mine came with version 327.23 already installed so I haven't tried updating it.

You might find the detailed instructions previously posted by Boozad and copied below useful for performing a completely clean re-install of your NVIDIA drivers...

Download whatever driver you want to use to your desktop. Next, go to Windows update and set it to 'check for updates but let me decide what to install' that will keep windows from automatically installing it's video driver.

Next go to C:/Nvidia, open the folder and you should see a folder named Display driver.

Inside that folder you should see a folder for every driver you have ever installed. They will be names 320.49 and such. Delete every one of those folders, but do not delete the display driver folder, just the ones inside.

Next go to control panel > uninstall programs. Uninstall all of the Nvidia display programs, but this is important, uninstall the display driver last.

Uninstall the Nvidia update, Phys X, 3D drivers (few people use them), Nvidia HDMI, and the Nvidia update (it does not work anyway).

Last uninstall the display driver. You will be told to reboot, do so.

When you log back on, windows will install a display adaptor, that is OK.

Open your driver that you have downloaded from Nvidia, agree to terms, do not select express install, select custom install.

Make sure the 'clean install' check box is selected and uncheck everything except the display driver and PhysX, then install.

You will have to reboot after that.

That will be the cleanest install you can get, and you will not have the HDMI driver to conflict with the Realtek drivers, but should have all the drivers you need. You can then set windows update back to whatever you like.

If this helps please ensure you give Boozad any reps for his instructions.

 

[AnthonyRob91]

Didn't work mate gutted, thanks anyway!

 

[Bishybarnybee]

Didn't work mate gutted,

All is not yet lost!



Just a few questions to try and get a bit more info about what is going wrong:


From a previous thread looks like your Graphics Card is the NVIDIA® GeForce® GTX 780M - 4.0GB DDR5 Video RAM - DirectX® 11

Can you just confirm this is the GPU model you are updating? (spec wasn't changed or anything for example)


What driver version are you currently using? (GeForce Experience software is a quick and easy way to check)


When you tried the clean install using Boozad's instructions did it fail in exactly the same way as previously (same point, same messages) or were there any differences? (even very slight ones)


Where did you source your updated Nvidia 327.23 driver software from?


Do you get the same failure/message if you follow the clean re-install instructions using the PCS drivers that came with your laptop? (find them on your driver CD or downloadable via your PCS account)


(If I can't help someone else on the forum may be able to with the additional info!)

 

[alancrew]

It's good to know that your one issue have been resolved and your PC is running well now but as you asked for installing nvidia driver you can check the link here it will explain you very clearly- youtube.com/watch?v=isXyyryBSN4