Should you buy Dead Pixel Warranty?

fejerm

fejerm

Active member
The shorts answer: YES

Especially if you are planning to buy an Octane III or Vortex VI.

The reason behind this is that for these laptops if you plan to go with an 1080p G-Sync panel PCS will use a LP173WF4-SPF1 and by my experience there seems to be an issue with the current LP173WF4-SPF1 stock which PCS is using.
I had the "chance" to try out 4 LP173WF4-SPF1 panels from the PCS stock and my experience was this:
- 1 panel had 2 stuck pixels in the middle
- 1 panel had 1 stuck pixel in the middle
- 1 panel had 1 dead pixel on the side

That is 3 screens with bad pixels out of 4. That is 75%.

Waiting for the 5th LP173WF4-SPF1 now.

Also heard from a new Octane III user that the screen on his laptop had 2 stuck pixels out of the box.

So if you plan to go with 1080p screen, be sure to get dead pixel warranty because as you see a high amount of the LP173WF4-SPF1 screen stock used by PCS has stuck or dead pixels.

PCS also has LP173WF4-SPD1 screens but their stock seems to be outdated and has outdated EDID meaning that the driver does not recognize it as G-Sync compatyble so it will not factory clock to 75 Hz (from 60 Hz) and G-Sync option will not appear in the NVidia Control Panel. I have tried updating the EDID of a LP173WF4-SPD1 screen which came from the PCS warehouse, but the EEPROM was locked so flashing was not possible.

tl;dr: Get dead pixel warranty!
 
Scott

Scott

Behold The Ford Mondeo
Moderator
I didn't bother. If there's anything that I don't like about the laptop I'll simply return it for either a replacement screen or a refund :)
 
SpyderTracks

SpyderTracks

We love you Ukraine
The_Scotster said:
I didn't bother. If there's anything that I don't like about the laptop I'll simply return it for either a replacement screen or a refund :)
Click to expand...

There's an allowable amount of dead pixels allowed on a brand new screen under current laws. So you wouldn't get a replacement even if within the first 14 days. You could return the laptop, but that's a hastle. I would say it's a no brainier to get dead pixel warranty.
 
keynes

keynes

Multiverse Poster
SpyderTracks said:
There's an allowable amount of dead pixels allowed on a brand new screen under current laws. So you wouldn't get a replacement even if within the first 14 days. You could return the laptop, but that's a hastle. I would say it's a no brainier to get dead pixel warranty.
Click to expand...
There is also an administration cost involved when returning the laptop for a refund
 
Scott

Scott

Behold The Ford Mondeo
Moderator
SpyderTracks said:
There's an allowable amount of dead pixels allowed on a brand new screen under current laws. So you wouldn't get a replacement even if within the first 14 days. You could return the laptop, but that's a hastle. I would say it's a no brainier to get dead pixel warranty.
Click to expand...

Is there not an allowable amount even with the dead pixel guarantee though?
 
Oussebon

Oussebon

Multiverse Poster
https://www.pcspecialist.co.uk/pc-help/110/

Dead Pixel Guarantee
Every notebook screen we supply complies with ISO-9241-302, 303, 305, 307:2008 with regards to pixel defects. However, the ISO standard allows for pixel defects and neither the manufacturer nor supplier can be held liable for defects that fall within the ISO standard.

Dead pixels can be frustrating, especially when you have bought an expensive high specification laptop. Therefore, in order to protect customers against a possible dead pixel we have created two very reasonably priced packages to protect against dead pixels.

Should you report a dead pixel within the specified time period on your chosen dead pixel guarantee, we will collect the laptop from your premises and replace the screen with a defect free model of equal or better specification. Collection and re-delivery charges are also included along with all labour fees, and the service can be used an unlimited number of times during the guarantee period.

The dead pixel guarantee commences on the day you receive your order and any dead pixels must be reported within the guarantee time period in order to qualify for replacement.

Screens that are cracked, damaged or broken are not covered under the dead pixel guarantee regardless of how many pixels are not functioning.

This guarantee does not cover external monitors purchased, only the notebook screen itself is covered.
Click to expand...

It just says "A dead pixel"
 
L

Lez501

Gold Level Poster
... and the dead pixel guarantee is FAR superior than PCS's main rivals, who want MUCH MORE than PCS, but only for 30 day's cover.

Just for peace of mind, it's a no brainer for the small cost (esp if you are laying out more than £500 for a laptop).
 
T

Tony1044

Prolific Poster
Hmm I got the dead pixel warranty last year when I bought my Defiant II.

But I wonder if I'd notice one on a 4k screen - a combination of them being so tiny and my ageing eyes! :)
 
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