I want to report my experience with PCSpecialist.
I bought a laptop to mainly use it to work with graphic design softwares and went for the most expensive option as that is what I needed for my work setup.
It worked fine for the firsts 3 months, after which it has been stored inside a protective carry bag for the whole summer (in a dry place). Two months ago I needed to start to work on my next project and, when I tried to switch the laptop "on", it was not booting at all.
Faults can happen, especially in electronics, and it is understandable. After hours of waiting at the phone, finally a customer assistant answered me and from there I organised an RMA (cost: 35£) to get my laptop looked at and fixed.
After weeks, I receive a notification that my laptop has been posted back to me. When it arrived I immediately tried to switch it on and seemed to be fine. After few days of no using it, it started to have the same exact problem that I had before the RMA: there is no way to boot it and it is completely unusable.
I contact again the customer service (this time by email) and I explain that again my laptop has the same problem it ha before the RMA. The answer I received from the customer assistant (or whoever deals with technical requests) was: "are you sure it is plugged properly and charging?".
At this point, I went absolutely furious. I am missing deadlines, trying to explain to my customers that their work will be delayed because of technical faults and the best answer I received (like if I was dumb) is "are you sure it is plugged properly and charging?". This sounds like a time-grabbing answer, like PCSpecialist is flooded with RMA (not a secret considering the extimated waiting time of 1.5 months (assumming they have parts in stock)).
I will have to send the laptop back again, probably wait until after CHristmas to receive any sort of news regarding it and I will surely be unable to respect my working dealines.
I know of people that had a positive experience and I wished I could report one, but mine is an absolutely awful experience that I do not recommend to anyone.
Best,
| Chassis & Display | Octane Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync |
| Processor (CPU) | Intel® Core™ i9 Eight Core Processor i9-9900K (3.6GHz) 16MB Cache |
| Memory (RAM) | 64GB Corsair 2400MHz SODIMM DDR4 (4 x 16GB) |
| Graphics Card | NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1 |
| 1st Storage Drive | 1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW) |
| 1st M.2 SSD Drive | 1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W) |
| Memory Card Reader | Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC) |
I bought a laptop to mainly use it to work with graphic design softwares and went for the most expensive option as that is what I needed for my work setup.
It worked fine for the firsts 3 months, after which it has been stored inside a protective carry bag for the whole summer (in a dry place). Two months ago I needed to start to work on my next project and, when I tried to switch the laptop "on", it was not booting at all.
Faults can happen, especially in electronics, and it is understandable. After hours of waiting at the phone, finally a customer assistant answered me and from there I organised an RMA (cost: 35£) to get my laptop looked at and fixed.
After weeks, I receive a notification that my laptop has been posted back to me. When it arrived I immediately tried to switch it on and seemed to be fine. After few days of no using it, it started to have the same exact problem that I had before the RMA: there is no way to boot it and it is completely unusable.
I contact again the customer service (this time by email) and I explain that again my laptop has the same problem it ha before the RMA. The answer I received from the customer assistant (or whoever deals with technical requests) was: "are you sure it is plugged properly and charging?".
At this point, I went absolutely furious. I am missing deadlines, trying to explain to my customers that their work will be delayed because of technical faults and the best answer I received (like if I was dumb) is "are you sure it is plugged properly and charging?". This sounds like a time-grabbing answer, like PCSpecialist is flooded with RMA (not a secret considering the extimated waiting time of 1.5 months (assumming they have parts in stock)).
I will have to send the laptop back again, probably wait until after CHristmas to receive any sort of news regarding it and I will surely be unable to respect my working dealines.
I know of people that had a positive experience and I wished I could report one, but mine is an absolutely awful experience that I do not recommend to anyone.
Best,
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