Hi All,
Just wanted to drop a note thanking PCS for their repairs with a laptop I purchased a month or so ago. I purchased a Lafite 13.3" laptop that arrived about a week later delivered by DPD. I tried to boot up the laptop and it failed to start - I then tried to plug it in and it worked. Turns out the battery was defective and could charge but not power the laptop itself. I immediately raised an RMA and the same DPD driver picked up the laptop two days later at no extra charge to myself.
About a week later it arrived back with a brand new battery, however when I went to turn the laptop on this time - the screen didn't work. I tried charging the laptop to full, updating drivers, everything - but alas it didn't work. I could hook up an external monitor to the laptop and it worked though, so there was definitely a problem with the screen. Again I raised an RMA and DPD came to pick it up at no extra charge.
Finally it was delivered for a third time and everything looks a-okay! The screen and casing had to be replaced but the laptop was working fine, and these pick up, deliveries and spare parts have not cost me a penny more than what I originally paid. For that, I would like to thank PCS and their great customer service! Just test the laptops a little more before sending them out next time please!
Many thanks,
-Xailter
Just wanted to drop a note thanking PCS for their repairs with a laptop I purchased a month or so ago. I purchased a Lafite 13.3" laptop that arrived about a week later delivered by DPD. I tried to boot up the laptop and it failed to start - I then tried to plug it in and it worked. Turns out the battery was defective and could charge but not power the laptop itself. I immediately raised an RMA and the same DPD driver picked up the laptop two days later at no extra charge to myself.
About a week later it arrived back with a brand new battery, however when I went to turn the laptop on this time - the screen didn't work. I tried charging the laptop to full, updating drivers, everything - but alas it didn't work. I could hook up an external monitor to the laptop and it worked though, so there was definitely a problem with the screen. Again I raised an RMA and DPD came to pick it up at no extra charge.
Finally it was delivered for a third time and everything looks a-okay! The screen and casing had to be replaced but the laptop was working fine, and these pick up, deliveries and spare parts have not cost me a penny more than what I originally paid. For that, I would like to thank PCS and their great customer service! Just test the laptops a little more before sending them out next time please!
Many thanks,
-Xailter
