Recoil Series 17.3" Motherboard failures

[RobynS]

I've just sent my recoils series laptop back for repair for the second time, both problems have been due to the motherboard developing a fault. The first Motherboard was a year old, the second one is 10 months old. I've been told £860 to replace the motherboard, and that the second motherboard was out of warrany with the manufacturers by 1 month (9 month warranty, presumably, though I've not got any evidence of this).

I was wondering if anyone else has had any problems with this? Am I the only one?

This is the first time I've bought a laptop from PC Specialist, and at the moment I'm thinking it will be the last as well. Lessthan two years old and two failures on the motherboard. Every other computer, laptop or desktop, I've owned I've had for a minimum of 4 years and most were passed on to someone else as I upgraded my spec.

 

[barlew]

I've just sent my recoils series laptop back for repair for the second time, both problems have been due to the motherboard developing a fault. The first Motherboard was a year old, the second one is 10 months old. I've been told £860 to replace the motherboard, and that the second motherboard was out of warrany with the manufacturers by 1 month (9 month warranty, presumably, though I've not got any evidence of this).

I was wondering if anyone else has had any problems with this? Am I the only one?

This is the first time I've bought a laptop from PC Specialist, and at the moment I'm thinking it will be the last as well. Lessthan two years old and two failures on the motherboard. Every other computer, laptop or desktop, I've owned I've had for a minimum of 4 years and most were passed on to someone else as I upgraded my spec.

I would certainly push back against that mate.
I had a very similar situation with a Vortex which continually developed serious faults.
My personal stance on the issue would be that the laptop is not of Satisfactory Quality as defined by the Sale of Goods Act 1979 and you need to state this to Customer Support and insist that they repair it for free.

The outcome will however depend largely on good will from PCS as the product is out of warranty. This doesn't mean you don't have the right for it to be repaired for free or at a discounted rate. It does however mean if PCS aren't willing too (which at this stage they are basically entitled to say no) then your only route forward would be to go to court which probably would not be worth the time or money.

That being said I have gone through this twice with PCS and found their customer services team excellent at rectifying the situation. If you still don't get much of a positive outcome I would highly recommend raising a very detailed, reasoned and polite yet firm official complaint with the company.

With any expensive laptop you get in the future I would highly recommend always taking out an extended warranty. I've learnt that one the hard way.

Faulty Laptops Rights

If you have had your faulty laptop less than 5 years you may be able to get it fixed for free.

whatconsumer.co.uk

 

[FerrariVie]

I was wondering if anyone else has had any problems with this? Am I the only one?

What kind of issues did you have in order to need a motherboard replacement? Could you help us a bit more to understand it, so that other ppl with similar issues might identify it on their machines?