really cheesed off within:mad:

[Mimo]

I got my pc back from pc specialist a few days ago AND im so annoyed at the moment with still having problems with it have payed over £1800 for this tower and it's not even been 2 years.

1st, problem had to send motherboard back problems with pci express lanes showing red light as if there was a problem with the graphics card lane after 3 weeks finally got motherboard back asked what the problem was and I got told that it was the latest bios update causing the problem and that they had installed an older bios but when I looked at what bios it was still the newest one so someone has told some bull.

2nd, after installing the mobo and getting my pc to start up it would sometimes restart itself while on windows without warning then it would say recovered from unsuspected error saying blue screen even thou I don't get a blue screen just monitor would go to standby then pc would restart itself then on mobo it would show yet again red light on pci express lane if there was a problem and then sometimes when i turn on pc it would then shut off straight away so I sent whole pc back and then get told it was my psu so they changed it for slightly more powerful one.

old psu corsair hx 1000

new psu corsair hx 1050

now the problem im getting is that my pc is starting to randomly restart itself either I be gaming or just surfing the net then I get message yet again saying recovered from unsuspected error saying blue screen without the bluescreen if anyone had this problem please let me know what I could do if not could I get my money back.

my specs are as follow

i7 2600k none oc and temps are underload 26 full load about 50
16gb hyper x 1600mhz done memtest + all passed
gtx 580 msi afterburner temp ideal 34 load 75
corsair hx 1050watt
600 gb rapter hd

 

[vanthus]

A computer restarting itself could be caused by a variety of reasons,software/driver issue,issue with operating system,heat related issue or even a virus to name a few.
Have a look in event viewer to see if it gives a clue to the problem.

 

[Mimo]

this is from my summery page I have 5 criticals on there all the same

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2013-12-14T14:45:52.846014600Z

EventRecordID 8689

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer jason-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 278
BugcheckParameter1 0xfffffa800d4d6010
BugcheckParameter2 0xfffff8800fe242bc
BugcheckParameter3 0xffffffffc000009a
BugcheckParameter4 0x4
SleepInProgress false
PowerButtonTimestamp 0

 

[tom_gr7]

Sorry to hear about your issues. When did you order the PC? I'm guessing over two years ago as the GTX 580 is a few generations old now and the corsair Hx1000 is also a couple of generations old too. What warranty have you got with the system?

As for a fix, I'd suggest a full and fresh OS install.

 

[Mimo]

It was dispatched in 2011 the motherboard has warranty the psu is a replacement and it should be new Hx 1050 but I'm annoyed that I still have the same motherboard before I sent it away it had a fresh install of windows on there as well and just to let you know I have tried a gtx 680 on my pc when I had all the trouble and still had the problem with the pc just shutting down

 

[tom_gr7]

Well in my opinion and my understanding of warranty and replacements (I dont work for PCS btw) if your motherboard is two years old, It wouldn't be replacement for a brand new motherboard. But sent of to the manufacturer to repair or replace.

Can you post up your full spec? so we can see what motherboard you have, cooler, case etc etc.

 

[Mimo]

The thing is I sent motherboard back twice and twice nothing has been done the first time was problems with pci express lane and it got sent to asus who said it was the latest bios and that they had put an earlier bios on there which they have not and when I got the board back it still had the latest bios.
I then phoned up pcs and asked them if they check items before they send them out and they said yes but they can't of checked my motherboard because they would of noticed that it still had the latest bios on there and they must of known what the issue was because they told me.
And when I sent the whole machine back I told them about the bios issue and still nothing has been done now I have it back I still getting problems with it.
I have checked the fault report all it says is that it was a psu problem so that they changed it to the next one up.

Anyways thankyou for your time and help very appreciated.

My specs are as follows

I7 2600k no oc
Asus sabertooth p67 thermal armour
Gainwood gtx 580
16gb kingston hyper x 1600mhz
Corsair Hx 1050 watt
Coolit cpu cooler
600gb raptor hd

 

[D1craig]

Well being a fan of "don't get done, get Dom" I think after requesting it to be fixed and being told it has been fixed so many times but nothing has changed you can get a replacement or your money back. I'm not an expert though lol. It does seem like you have tried everything and that they have just skimped on it. Either someone has put it on the "fixed" shelf (which would probably be the excuse they use) by accident when cleaning up or they just haven't checked it aswell as they should have.

I believe these are the type of problems people have with buying off the net. There is no shop for you to confront someone when something isn't as promised.

My experience with PCS has been pretty good though.

 

[Mimo]

that's a scenario I would not like to think off but with them being told twice about motherboard I thought they would of looked into it more. like you say I know a lot about computers as I have built them but this one I thought why not let someone else do it mistake maybe?
I don't like to complain much and if I could I try and fix things myself I would but having spent over £1800 on this pc tower then this one I have to complain and moan about and now means if I have to send of motherboard or whole pc again I might not get it back till after Christmas which I would be even more cheesed off.

 

[ubuysa]

Just to put a bit of perspective on this, do bear in mind that PCS can only fix faults that they see when they have the PC on the bench. If it doesn't fail whilst it's at PCS then they can only make guesses at what the problem might be.

The best I can suggest is that you clearly document the actions that you take to get it to fail. I can see from your post that it seems to fail at random but if you could document exactly what applications you had open and what you were doing (in detail) at the time of the failure you'd help PCS a lot (and thus help yourself). The more information you can give PCS about how and when it fails the more likely they are to be able to reproduce the failure on their bench.

The kernel-power error in your event log is simply Windows reporting that the system was not shut down properly, so it's a symptom and not the problem. Is that the only critical or error entry in your event log? You might ask PCS whether you can email them your event log for them to have a look and see whether they can see any software errors in there?

I also agree with vanthus, it is important that you eliminate software as the cause of your problems, and the only way to do that is to do a completely clean reinstall of Windows and the PCS supplied drivers. Choose a custom install and delete all partitions on your boot drive so that all the space shows as unallocated, then create a new partition the size of the drive (or whatever partitions you need) and install Windows into the first (large) partition.

Then install the drivers supplied by PCS. They will not be the latest ones of course but they should work ok. Your PC will then be in the same state it was in when PCS shipped it to you. If you can, try not to install any additional software, you say that it fails at random even when just browsing the web, so use IE and do some browsing, open up Notepad and write some stuff. Do anything you can think of with just basic Windows and drivers, you might even try running Windows Update and see whether it fails during that.

If you can get it to fail with just Windows and drivers then it's very likely to be a hardware problem and you can tell PCS what you have done to prove that. If it doesn't fail with just Windows and drivers then it's probably a software issue and you'll need to slowly install your user applications one at a time and thoroughly test the PC each time until you find out what causes the problem.

It really is very important that you eliminate your software as the possible cause of the problems.

 

[Mimo]

Well I done some testing last night and I put my graphics card in another pci lane and low and be hold 3 short beeps no picture move it back to other pci slot and works ok so it seems the symptoms of a faulty pci express lane is still there from the first time I sent the motherboard back with that problem.

 

[tom_gr7]

Well I done some testing last night and I put my graphics card in another pci lane and low and be hold 3 short beeps no picture move it back to other pci slot and works ok so it seems the symptoms of a faulty pci express lane is still there from the first time I sent the motherboard back with that problem.

That doesn't sound like a hardware fault to me. From my understanding you cant move your GPU to a different slot like that. IF you are running one single gpu then you use the upper most x16 PCI-E lane. IF you are running two cards then obviously, the upper most lane and the lane below that. You can't, however, move a single card into a lower PCI-E lane, keeping the top lane empty. It just doesn't work like that. You can do it with AMD I think, but I've never seen it done with Intel.

Try uninstalling all the video card drivers (all of them) turn off the machine and and carefully remove the graphics card. Then connect your monitor to the motherboard and Boot up. Then windows should install the drivers for the Integrated intel GPU. See if you get the same problem(s). If it works, that would suggest to me that your GPU is the issue. If you still get the issue, then its probably not the GPU.

 

[Mimo]

You can move a card from one slot to another windows would automatically install the drivers but I managed to borrow a friends gtx 580 same settings as mine put it in as sli with bridge but nothing is showing up on nvidia control panel or in windows system the fans are spinning so I swapped them around still no joy so I tried with one card in both slots worked fine in top slot but in bottom slot just three short beeps and red light stays on after looking into what the red light and 3 short beeps mean that there is a fault with the pci express lane

 

[D1craig]

Tom_gr would you still get the PCI-e fault when the slot is not in use as per your suggestion of using the integrated gpu? I thought it was on the CPU. So if I understand correctly then the PCI-e lane wouldn't be checking for anything and therefore would not bring up a fault message?

 

[tom_gr7]

Sorry, mimo, I find your writing very hard to read and understand. Can you try and use some sentencing?

So you have one problem that your PC is crashing and randomly restarting? As well as blue screens of death? (when you are using your gpu in the top pci lane)

and a second problem that, when you connect your single gpu into the second lane the PC wont boot at all?

But you've also tried putting a second 580 in SLI? Have you tried the friends card in just the top slot? And not using your card at all? So does each card work correctly in the top slot on it own? (Although, even if it does that doesn't answer the crashes and restarting.)

 

[tom_gr7]

Tom_gr would you still get the PCI-e fault when the slot is not in use as per your suggestion of using the integrated gpu? I thought it was on the CPU. So if I understand correctly then the PCI-e lane wouldn't be checking for anything and therefore would not bring up a fault message?

If he removed the cards altogether and tested the integrated intel GPU and it worked with no crashes at all. To me it would say that either the GPU is faulty or the motherboard. It's very hard to actually diagnose a fault without actually getting hands on the PC. Although, crashes could be down to a number of things.. He may have installed the card incorrectly, or he's getting crashes because hes suddenly chucked in an extra gpu without a clean install of NV drivers.

 

[Mimo]

Sorry tom it's an Essex thing ��

Ok let me start again should of said this from start I borrowed my friends gtx 580 and I was running sli with mine the pc picked them up as sli and so did nvidia was playing games ie bf3 then surfing the net when my pc started to randomly restart saying about the blue screen so I then disabled sli and ran with one card also unplugged the power to the second graphics card but still had the random restarts still so I took out the second card and only left the top card in and it ran for an hour or more without a restart.
I then swapped both cards around to see if it was my second gpu that was causing the problem but that worked fine but when I put them into sli the pc was only seeing one card not 2 tried reseating and swapping cards around no luck.
I then tried with only one card in second slot and all I got was 3 short beeps and red light staying on showing that there is a fault pc would continue to boot up but no picture on the screen.

 

[PokerFace]

,,,,,,,,,,,,,,,,,, .........................

I had a few of these going spare, so help yourself.

 

[DeadEyeDuk]

I loled at "Essex thing"...it was almost said with...pride...is that the right word?...

 

[moosEh]

Now now guys.
--------------
Can I clarify:

• Worked fine with two GPUs in SLI?
• Worked with borrowed GPU in slot 1?
• Has issues with your GPU in slot 1?

Merry Christmas