RAID 1 Restoration - Question

[Bohemian Simian]

I've replaced a drive in a RAID 1 configuration: Now neither the volume nor the 2 drives that I wish to Mirror (1 new, 1 part of the original array) are accessible.

The software that runs the RIAD (Intel (R) Storage Matrix Console) shows that the newly replaced drive is there, as a non-raid drive, and all drives are 'normal' - but there are no options anywhere to re-install the RAID.

As far as I can tell, the only option I have is to delete the RAID (and therefore lose all data on the old drive) and start over.
- But surely there is a way of saving the data on the drive that was part of the old array?

 

[DSN]

Im afraid this is exactly why i didn't want to offer you any advice without looking at the configuration 1st.

To avoid exactly this problem.

unfortunately, The same situation is still present.

The offer is still there if you would like me to take a look.

I just hope you haven't wiped your raid.

 

[Bohemian Simian]

Hi again - No, I've not wiped anything: I've not done anything/changed any settings at all. Mainly, aside from wanting my machine to be back up and running, I'm just trying to get my head around things, RAID is a completely new topic for me.
Fortunately there is next to nothing on the drive: this may not be the case next time, so I need to know how to recover both my system and data if this ever occurs again.

As I've mentioned a few times before, I paid PCS to set up the RAID and also paid for support - so I'm hoping they can get back to me/fix the problem.
The RAID has been flashing up volume warnings/constantly rebuilding itself since I got the machine in November... until the drive failed.
- I've only spent a matter of hours on the machine in total, so there was obviously something wrong with the HDD from the get go. Therefore it should all be covered by PCS service - and so while I do appreciate your offer, and may indeed take it up at some point, I want to hear back from PCS and get them to have a look at it before anyone else. I don't want to risk any come-backs regards warranty if I don't need to.

 

[Tom DWC]

I paid PCS to set up the RAID and also paid for support - so I'm hoping they can get back to me/fix the problem.

Personally I'd give them a call on 0844 499 4000 (local rate) as it will be quicker and easier to deal with your problem that way. The support staff will get you sorted and can also take control of the PC if necessary.

If you want to check the waiting times before you call then you can do so here:

http://www.pcspecialist.co.uk/call-waiting/

 

[Bohemian Simian]

Hi Tom - I have seen that call waiting page before: I never call until I've checked it, a great time saver! I wish all companies had that

That said, I'm at work and unless the lines are clear at lunch I have no chance of being able to call! (Can only post on forums as I'm working online anyway
As I'm at work, remote access is impossible too.

I've sent PCS the RAID software report, and hopefully they can give me a bit more feedback from that.
I've had initial feedback - asking if I've not tried to select "rebuild the RAID"! HaHa. If I'd ever been presented with that option I'd not be pestering folks for help!