Quality control leaves a lot to be desired.

[Scott]

So after 11 months of very little use my laptop develops a fault with the screen. RMA sorted and laptop sent back for repair. Around 2 weeks later I get the laptop back with a replacement screen. The colour is all over the place and the light bleed is horrendous. I send in pics and another RMA is sorted out for me. The laptop is sent back, checked over and accepted as having a fault. After a further 3 weeks, after being told it would be rushed through, I receive the laptop back today to find the light bleed & colour reproduction even worse than it was previously. Not only that but there's a lovely dead pixel in my screen now where I had no issues previously.

This time a second check was apparently carried out by a supervisor confirming that the screen problem had been remedied. I'm curious as to what fault they believe was remedied to be honest

Thoughts on the state of this? :wacko:

 

[Scott]

Note.... that was with the lights on in the living room :surrender:

 

[steaky360]

Wowza...

I mean, I'd say it goes without saying you need to get back in touch with PCS - I'm not sure what sorts of tests they run to work out what they deem acceptable or not, perhaps there's a good reason, but that doesn't look great in the pic.

 

[Oussebon]

That's got so much bleed it almost looks like really bad IPS glow. Except it's not quite uniform enough to be that...

 

[SpyderTracks]

I remember someone saying a lot of the edge bleed issues was actually caused by the pressure of the bezel clamping down on the actual screen, and when you pop the bezel apart, the edgebleed disappears. If you're able to, might be worth trying to ease the corner out to see if that's what's causing it.

 

[Tony1044]

I remember someone saying a lot of the edge bleed issues was actually caused by the pressure of the bezel clamping down on the actual screen, and when you pop the bezel apart, the edgebleed disappears. If you're able to, might be worth trying to ease the corner out to see if that's what's causing it.

Normally I'd agree with that but since this is the second time it's come back from PCS like it, plus the dead pixel issue means I'd be wary of recommending scotster messes with it.

PCS need to repair it properly cos that clearly isn't right!

 

[SpyderTracks]

Normally I'd agree with that but since this is the second time it's come back from PCS like it, plus the dead pixel issue means I'd be wary of recommending scotster messes with it.

PCS need to repair it properly cos that clearly isn't right!

I’d agree.

 

[Scott]

I would be more than happy to swap the screen out myself. I'm more than confident dismantling and assembling just about anything to it's bare components but unfortunately the screens are too fragile to send so I'm left with little option. The dead pixel has annoyed me but I don't know where I stand in that regard as the warranty was 30 days that I paid for IIRC, however if that applies to subsequent panels newly supplied then it would be good. Given the hassle that I've had I don't think it's too much to ask that I get a perfect standard screen to be honest.

I'm not at all bothered by the fault developing (Screen went mental in the upper corner) and the response has been very satisfactory. What leaves a lot to be desired is the quality control. Time after time I see threads on here with things slipping through the net regarding quality. There seems to be a severe lack of experience within PCS in this regard. On the last return it stated that it was passed off by a technician and a supervisor. I'm not sure what they were looking for but there was no change in the quality of colour displayed and the light bleed with dark backgrounds is clearly under par.

I must admit, seeing the job posting and the annual pay offered left me pondering just how specialised the people working on these systems are. My personal experience and observations on this forum would suggest not very but I don't think the wage offering would attract anyone particularly specialised in the field.

 

[Gimpet]

I am sorry to hear and we are happy to work with your to resolve this matter as efficiently as possible, I have PM'ed you directly with my email address, please reply with your order/RMA number, I will then contact the RMA Manager and my line manager, we will see if we can send the screen to you or to bring the system back on a high priority service.

We have some great technicians, who have been with the company for a long time, I understand your experience doesn't reflect the experience we would have wanted, but we are happy to work you.

If we can assist you any further then please do not hesitate to contact us.

Many Thanks,

Shane Williams, PCS