Please help

J

JBP15

Member
Hi,

I have tried to turn my PC on after getting back from work and it won't turn on. I've had the PC just over a month. The led light on the mother board is on so I know that there is power to the machine. Any suggestions?

Thanks
 
J

JBP15

Member
Yes it is, here are the specs: -

Case
THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3000MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series RGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - 3 User, 1 Year
Browser
Firefox™
Surge Protection
6 Socket 2m Surge Protector
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 18 to 20 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

I contacted PCS and they suggested I remove CMOS battery, hold down the power button for 30secs and then once the battery is re-installed try turning the PC on again. This hasn't solved the issue :(
 
J

JBP15

Member
It's a solid red light running down the side of the motherboard. I'm unsure if these are the RGB lights though... I've spoken with PCS and they're going to send a replacement power supply? Hopefully it will solve the issue?

Sorry I forgot to mention that the light displaying is on the bottom right of the motherboard so probably the RGB lights? In which case there are no other lights displaying.
 
Last edited:
J

JBP15

Member
Ah I see now. None of those LED lights are on so it must just be the RGB lights that are working (I can't remember what setting I had these on). It could well be the power supply and they are sending a replacement.

Thank you for your help, much appreciated.
 
J

JBP15

Member
Hi, just to let you know that it was the power supply. On startup the PC does have one short beep that I didn't notice before. Is this normal? Maybe I just didn't notice it.
 
W

WhiskyMac

Bronze Level Poster
JBP15 said:
PCS sent me a replacement power supply and collected the faulty one. I managed to change it myself to avoid having to send back the whole machine, it was simple enough although the cable management at the back doesn't look as neat anymore.
Click to expand...
:oops: totally missed you saying they were sending a new one...!
 
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