Pinnacle studio problems

[Derek123]

Hi All, my first post, i bought a pc from here. spec is as follows.

Case PCS P209 RGB MID TOWER CASE
Processor (CPU) Intel® CoreTM i5 Six Core Processor i5-10400F (2.9GHz) 12MB Cache
Motherboard ASUS® TUF GAMING B460-PLUS: ATX, LGA1200, USB 3.2, SATA 6GBs -

RGB Ready

Memory (RAM) 16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB)
Graphics Card 4GB NVIDIA GEFORCE GTX 1050 Ti - DVI, HDMI, DP
1st Storage Drive 1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB

CACHE
DVD/BLU-RAY Drive NOT REQUIRED
Memory Card Reader USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply CORSAIR 450W CV SERIESTM CV-450 POWER SUPPLY
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT

PORTS

Operating System Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from

Online Account

Office Software FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus BullGuardTM Internet Security - Free 90 Day License inc. Gamer Mode
Browser Microsoft® Edge (Windows 10 Only)
Monitor Samsung LS24D330HSX/EN 24" LED monitor
Keyboard & Mouse LOGITECH® MK270 WIRELESS KEYBOARD & MOUSE COMBO
Mouse Pad PCS Mouse Mat
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year

Labour)

Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 21 to 23 working days
Welcome Book PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

My problem is for some reason it is struggling to run my video editing software.
Ive bought pinnacle studio 24 ultimate edition and it ran okayish to start but now its just struggling with anything i try. ive done reinstalls and stuff but its just getting worse, it now is refusing to load the multicam option even with only 3 cameras.
Is there anything i can do?
i have 3 options.
1) buy a more powerful pc and hope it runs it okay
2) try a new software like premiere pro to see if that runs better on my spec
3) get a software expert to have a look and see if i', setup right?

Any advice would be appreciated as i feel gutted after buying an i5 that it doesnt seem up to the job yet technical seems to say it should handle it reasonably well.

 

[TonyCarter]

Can't help, but so the experts can help diagnose your issue, you may want to provide the full info on your build...

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

 

[ubuysa]

Looking at the spec (and the full spec from the order would be a great help) the weak link there is the HDD. They do slow down over time as data becomes fragmented.

If the video editing software writes many temp files out to disk then that HDD will be a big drawback.

Intially I would look at an M.2 NVMe SSD for Windows and programs (and scratch files for the video app) and use the HDD just for data.

 

[Derek123]

Can't help, but so the experts can help diagnose your issue, you may want to provide the full info on your build...

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

edited the full build, is that what you mean. TIA

 

[Derek123]

Looking at the spec (and the full spec from the order would be a great help) the weak link there is the HDD. They do slow down over time as data becomes fragmented.

If the video editing software writes many temp files out to disk then that HDD will be a big drawback.

Intially I would look at an M.2 NVMe SSD for Windows and programs (and scratch files for the video app) and use the HDD just for data.

ive only had the pc since February. would it slow down in that time?

 

[ubuysa]

ive only had the pc since February. would it slow down in that time?

It could do, it depends how often files are updated and how often new files are written. A cleanup and defrag will help but an SSD is really a must have these days, and the faster the better.

 

[TonyCarter]

I'd also suggest (if you haven't already been advised to) turning off/removing Bullguard, as it has been known to cause problems.

The built-in Windows Security is good enough for most people.

 

[Martinr36]

Hi Derek, have you tried to reach out to the guys on the pinnacle forum, also do you know what patch you're running as there are some problems on some machines with the latest patch

 

[Derek123]

Hi Derek, have you tried to reach out to the guys on the pinnacle forum, also do you know what patch you're running as there are some problems on some machines with the latest patch

Not been on the pinnacle forums yet but contacted pinnacle themselves afew times now and everytime they tell me to go through the remove and reinstall which has little or no effect on the problem, not sure what you mean by patch as i am a total newbie with computers.

 

[Derek123]

I'd also suggest (if you haven't already been advised to) turning off/removing Bullguard, as it has been known to cause problems.

The built-in Windows Security is good enough for most people.

bullguard is not turned on i dont think but i will remove it just incase thanks.

 

[SpyderTracks]

Not been on the pinnacle forums yet but contacted pinnacle themselves afew times now and everytime they tell me to go through the remove and reinstall which has little or no effect on the problem, not sure what you mean by patch as i am a total newbie with computers.

All software gets updates which are called patches. If you go into help/about in the menu it will tell you which version it’s on.

Installing a primary SSD and likely doubling RAM would be a worthwhile investment in the long term on that PC though, it’s very low specs for what you’re using it for.

 

[Martinr36]

Not been on the pinnacle forums yet but contacted pinnacle themselves afew times now and everytime they tell me to go through the remove and reinstall which has little or no effect on the problem, not sure what you mean by patch as i am a total newbie with computers.

Come on over to the pinnacle forum where i linked, they are a great set of guys over there, I've worked them for many a year, we can then go through the best way to try things out and some of the best settings to go through in the control panel.

I've used PS since version 7, with only a couple of versions missed out, if you come over there I'm kiteflyer over there

 

[Derek123]

All software gets updates which are called patches. If you go into help/about in the menu it will tell you which version it’s on.

Installing a primary SSD and likely doubling RAM would be a worthwhile investment in the long term on that PC though, it’s very low specs for what you’re using it for.

Thanks will look for patches, i did ask them if my pc was good enough and they said yes so i bought it. its sort of in the middle of the spec i thought, i have made a few videos, just strange how its getting worse and worse so soon. thanks for all the replies appreciate it.

 

[Derek123]

Come on over to the pinnacle forum where i linked, they are a great set of guys over there, I've worked them for many a year, we can then go through the best way to try things out and some of the best settings to go through in the control panel.

I've used PS since version 7, with only a couple of versions missed out, if you come over there I'm kiteflyer over there

Thanks, will log on tonight and post again, see if there are anythings i can do. cheers really helpful. TY

 

[Martinr36]

Thanks will look for patches, i did ask them if my pc was good enough and they said yes so i bought it. its sort of in the middle of the spec i thought, i have made a few videos, just strange how its getting worse and worse so soon. thanks for all the replies appreciate it.

Ok if in PS24 you click on the ? on the menu bar then about you'll get a popup look in the bottom left hand corner and it will give a version number as in these screen shots

 

[Derek123]

Ok if in PS24 you click on the ? on the menu bar then about you'll get a popup look in the bottom left hand corner and it will give a version number as in these screen shots

View attachment 27235


View attachment 27236

Will check the version number later on today. joined the forum and someone has suggested resetting my software. might be easier than deleting and reinstalling if it works. Thanks for all the help so far, really dont want to learn a new software package and so far ive enjoyed using pinnacle apart from the problems.

 

[Martinr36]

Will check the version number later on today. joined the forum and someone has suggested resetting my software. might be easier than deleting and reinstalling if it works. Thanks for all the help so far, really dont want to learn a new software package and so far ive enjoyed using pinnacle apart from the problems.

Just seen your post over there, Tony is a great guy