PCSpecialist Ultra 500 restart problems

Zilka

New member
Hi. I recently bought PCSpecialist Ultra 500.
Here are the specs:
AMD Ryzen™ 7 7800X3D
AMD Radeon RX 7900 XT
ASUS Prime X670-P

After a few days I started to have problems with restarting. If you switch computer on it works fine. But you you restart from windows the buzzer beeps twice, computer stays on but there is no signal on the monitor. I checked, motherboard doesn't give any image either in this state.
Eventually it stopped booting at all. Then it did and offered to recover windows 11, which I declined. Then it became working again.

About a week passed. I was installing lots of windows updates. Which involve lots of being stuck on update screen followed by eventual restart. And it started again. Two beeps and nothing on the screen after restart. But normal functioning when switching on.
This time I tried to unplug as much as possible in the back and use other usb ports. Nothing helped. Eventually I took out one RAM stick and it came back to normal. After inserting also normal.

How likely is that that particular RAM stick placement was causing this? It fixed itself the first time without me touching it.
Also the second time I tried to make sure it is fully inserted. Didn't help. Only removing and inserting back did.
I find that this happening specifically during restart is super weird.

I'm not familiar, is it normal for push Start to Desktop to take 53 seconds with one short buzzer beep in the middle? If it happens during startup one beep is normal, right?

Should I update BIOS?
 

SpyderTracks

We love you Ukraine
First thing you need to do is register it with PCS, that will then give you an online account in which you have the full specs.

We will need the full specs any time you post a request.

Once we have that info, then we can start some troubleshooting.

All you need is to call PCS with proof of purchase.

If it happens during startup one beep is normal, right?
Yes, that's a successfully POST beep

Should I update BIOS?
Not without PCS approval as it will void your warranty
 

ubuysa

The BSOD Doctor
I would suggest that you take it back from where you bought it and either get them to repair it or replace it. I have no idea what customer protection laws exist where you live but I suggest you find out. It's not your job to fix it, it's the seller's job to ensure they sell you a working product.
 

Zilka

New member
I completed the registration form that I got from QR code on the box. That resulted in getting email "Thank you for registering order XXXXXXXX"
I finally found my specs here: https://www.pcspecialist.co.uk/orders/xxxxxxx/
I should just copy the specs here?

Case
CORSAIR 4000D RGB AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® PRIME X670-P WIFI (DDR5, PCIe 5.0) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR5 6000MHz (2 x 16GB)
Graphics Card
20GB AMD RADEON™ RX 7900 XT - HDMI, DP - DX® 12
Graphics Card Support Bracket
NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND ABOVE)
1st M.2 SSD Drive
2TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 3325MB/sW)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 750W RMe SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre European Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series ARGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
NOT REQUIRED
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Browser
Microsoft® Edge
Warranty
3 Year Gold Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Subject to stock availability on pre-order products
Welcome Book
PCSpecialist Welcome Book
 
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