Sadge_Sean
Member
What a joke and where to start, I suppose as always it is best to start at the beginning. I am writing this to make the community aware as to my experience with using PCSpecialists and provide full transparency as to what may happen to them if they are contemplating procuring a system through them.
In total I have bought 5 PC’s from PCSpecialists.co.uk. Out of the 5 systems I have purchased 3 of them have come with day one issues that required me to get into contact with the PCSpecialist support teams.
My first PC had a DOA primary hard drive. I was dreading having to call a support line as I thought here we go, all I am going to be asked is “have you turned it off and back on again” or “is the power cable connected”. Much to my surprise I didn’t get that, and I was treated straight from the start as if I knew what I was doing. At this point in my life I had been building desktops and servers for almost 10 years for a major financial institution so I had been around the hardware game for quite some time but the engineer didn’t know that and treated me with great respect. 5 minutes later a new hard drive was being shipped to me without me having to return the faulty one first. This experience was actually what made be not only reused PCSpecialists several times since, but recommend even have several of my friends in the gamming community I am part of use them to build their PC’s.
3rd PC when it arrived, would not stop beeping. About 20 minutes into a call with the support team we worked it out that one of the power cables for the specialist fan control unit I requested wasn’t connected. This wasn’t a case of it falling off during transit as it was fully cable tied up with the set of other “unused” power connectors so, how this got through the quality assurance testing I don’t know.
My latest system to be ordered, the Bequiet Pro 900 rev.2 case from the site. The way my office is designed has my pc sitting on the left side and thus all the awesomeness that is the system would be hidden from view. This case allows you to invert the contents, I spoke to the sales engineer made them aware of this. He watched the youtube video, spoke to the master build and it was all confirmed that a note was placed on my order and it would be built appropriately.
A couple of months later, I get the email stating that it has been built and will be shipped to you. Take the day off work as I had also bought a new monitor to replace my triple monitor display and thought get everything re-cabled. As part of their build process PCSpecialists, have a builder that puts the systems together and a “master” builder that signs off on the systems before delivery to a customer.
PC arrives only to discover that they didn’t invert the contents of the PC but only the panels, so the glass panel was only showing the back of a motherboard! Additionally, I couldn’t remove the other panel without putting the contents at risk as it was appearing to catch on the internal protective packaging. I called up support on 02/03/2021, they were very apologetic agreed to pick the system up and rectify the problem. The delivery company came on 03/03/2021, picked the system up and I emailed PCSpecialists @16:46 stating it was collected. I then emailed PCSpecialists on 08/03/2021 @11:35 as the status against my RMA was still stating “awaiting collection” as I had received no email from anyone confirming the collection. 10 minutes later the status was changed, and I received an email @13:33 confirming that the RMA had been received.
On 12/03/2021 @09:13 I get an email from PCSpecialists stating they are now currently processing my RMA. Later that morning @11:23 I get an email to come and collect it, why would I collect something I had to return that was originally delivered to me?? So I attempt to call Specialist…. 2hour wait time. I email PCSpecialst @11:23 on 12/03/2021 in hope that someone could call or respond to this but, eventually later that day I get through to someone and I get we are so sorry this is in error and it will be shipped and delivered to you on 13/03/2021, you will get an email stating so by 16:00 today. No email arrived and nothing was delivered to me on that date. I call up PCSpecialist again on 15/03 and get told no it is now coming on 16/03 and I would get an email this afternoon confirming this along with the dispatch info. Day goes by and no email confirming this. I call up on the 16th I had still not received any confirmation on delivery, the status was still saying come and collect. I get its coming on 17th ! 17th comes, I get an email @ 10:20 stating it is on its way and will arrive between 10:05 and 12:05. 1pm the delivery van rolls up.
I unbox it to only find that the GPU & RAM are MISSING!!!!! I shared the attached images with my gamming community thankfully they spotted that it was also the RAM that was missing. Those the only easily visible components that I can see that are missing. I have had to call them again, wait in a long queue again only to get another “sorry” only now for the system to be returned AGAIN!
Sorry’s and apologies are only meaningful if they are delivered with remorse. I am genuinely at a loss as to this level of “customer” care, and what to do next. I have been informed by them that I now have to wait 72 hours before an internal investigation can complete, literally waiting until next week before I can even progress with whatever the next steps are for providing me with the system I have bought.
I wanted to provide facts to this community, and I tried to but, I am so frustrated now. I have wasted over 6 hours in total for just being on hold with them and I am not sure as to how to sign off on this post except to hope that none of you get to go through this. I will update this thread with the outcomes of any correspondence or communications I may receive from them.
Stay safe
Sadge_Sean
In total I have bought 5 PC’s from PCSpecialists.co.uk. Out of the 5 systems I have purchased 3 of them have come with day one issues that required me to get into contact with the PCSpecialist support teams.
My first PC had a DOA primary hard drive. I was dreading having to call a support line as I thought here we go, all I am going to be asked is “have you turned it off and back on again” or “is the power cable connected”. Much to my surprise I didn’t get that, and I was treated straight from the start as if I knew what I was doing. At this point in my life I had been building desktops and servers for almost 10 years for a major financial institution so I had been around the hardware game for quite some time but the engineer didn’t know that and treated me with great respect. 5 minutes later a new hard drive was being shipped to me without me having to return the faulty one first. This experience was actually what made be not only reused PCSpecialists several times since, but recommend even have several of my friends in the gamming community I am part of use them to build their PC’s.
3rd PC when it arrived, would not stop beeping. About 20 minutes into a call with the support team we worked it out that one of the power cables for the specialist fan control unit I requested wasn’t connected. This wasn’t a case of it falling off during transit as it was fully cable tied up with the set of other “unused” power connectors so, how this got through the quality assurance testing I don’t know.
My latest system to be ordered, the Bequiet Pro 900 rev.2 case from the site. The way my office is designed has my pc sitting on the left side and thus all the awesomeness that is the system would be hidden from view. This case allows you to invert the contents, I spoke to the sales engineer made them aware of this. He watched the youtube video, spoke to the master build and it was all confirmed that a note was placed on my order and it would be built appropriately.
A couple of months later, I get the email stating that it has been built and will be shipped to you. Take the day off work as I had also bought a new monitor to replace my triple monitor display and thought get everything re-cabled. As part of their build process PCSpecialists, have a builder that puts the systems together and a “master” builder that signs off on the systems before delivery to a customer.
PC arrives only to discover that they didn’t invert the contents of the PC but only the panels, so the glass panel was only showing the back of a motherboard! Additionally, I couldn’t remove the other panel without putting the contents at risk as it was appearing to catch on the internal protective packaging. I called up support on 02/03/2021, they were very apologetic agreed to pick the system up and rectify the problem. The delivery company came on 03/03/2021, picked the system up and I emailed PCSpecialists @16:46 stating it was collected. I then emailed PCSpecialists on 08/03/2021 @11:35 as the status against my RMA was still stating “awaiting collection” as I had received no email from anyone confirming the collection. 10 minutes later the status was changed, and I received an email @13:33 confirming that the RMA had been received.
On 12/03/2021 @09:13 I get an email from PCSpecialists stating they are now currently processing my RMA. Later that morning @11:23 I get an email to come and collect it, why would I collect something I had to return that was originally delivered to me?? So I attempt to call Specialist…. 2hour wait time. I email PCSpecialst @11:23 on 12/03/2021 in hope that someone could call or respond to this but, eventually later that day I get through to someone and I get we are so sorry this is in error and it will be shipped and delivered to you on 13/03/2021, you will get an email stating so by 16:00 today. No email arrived and nothing was delivered to me on that date. I call up PCSpecialist again on 15/03 and get told no it is now coming on 16/03 and I would get an email this afternoon confirming this along with the dispatch info. Day goes by and no email confirming this. I call up on the 16th I had still not received any confirmation on delivery, the status was still saying come and collect. I get its coming on 17th ! 17th comes, I get an email @ 10:20 stating it is on its way and will arrive between 10:05 and 12:05. 1pm the delivery van rolls up.
I unbox it to only find that the GPU & RAM are MISSING!!!!! I shared the attached images with my gamming community thankfully they spotted that it was also the RAM that was missing. Those the only easily visible components that I can see that are missing. I have had to call them again, wait in a long queue again only to get another “sorry” only now for the system to be returned AGAIN!
Sorry’s and apologies are only meaningful if they are delivered with remorse. I am genuinely at a loss as to this level of “customer” care, and what to do next. I have been informed by them that I now have to wait 72 hours before an internal investigation can complete, literally waiting until next week before I can even progress with whatever the next steps are for providing me with the system I have bought.
I wanted to provide facts to this community, and I tried to but, I am so frustrated now. I have wasted over 6 hours in total for just being on hold with them and I am not sure as to how to sign off on this post except to hope that none of you get to go through this. I will update this thread with the outcomes of any correspondence or communications I may receive from them.
Stay safe
Sadge_Sean
, thanks though. Before I had to return it the first time it was inside. This time there was no internal packaging for me to remove so I noticed the card missing as soon as I took it out of the box. When I posted this somewhere else my eagle eye friends there noticed that the RAM was gone to.....
