PC won't boot unless the power is removed and put back

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theloneginger

New member
Hello

I have a PC which I bought from this site in Jan 2008. It's been working great ever since! On Monday (6th Dec) it start having a problem booting up. When pressing the power button on the front 2 orange lights would light up and the fans would start but it went no further, no display on the screen. If I take the power cable out the back and then put it back in it works fine, until I shut it down then the process repeats. Restart works ok, the problem is only with shutting down.

I imagine this is probably a PSU or motherboard problem, but wasn't sure about how to go about troubleshooting/fixing the issue. Any help would be much appreciated!

The PC is running Windows 7 Ultimate 64 bit with a quad core processor, 8GB RAM.

The motherboard is an ASUS® P5N32-E SLI+: Quad-core CPU Ready, NVIDIA® Dual X16 SLI

Power supply: 800W Quiet Quad Rail PSU + 120mm Case Fan
 
PCS

PCS

Administrator
Staff member
I would suggest you contact us on 0844 499 4000 so that we can identify and resolve this issue over the phone.
 
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theloneginger

New member
I have called the number and was told it's most likely the PSU, which is a relief as I really didn't want to replace a motherboard!. It was nice to get straight through to someone and they actually knew what they were talking about, much better than any other company! You can close this call, thanks!
 
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theloneginger

New member
Ok it wasn't the PSU after all. I use a powerline connector for my internet, it broke last week and that's when the problem started. Got a new one yesterday and now the problem is solved, didn't think a lack of network connection would stop a PC booting but oh well, hopefully I can return the unopened PSU :p
 
PCS

PCS

Administrator
Staff member
Yes - please arrange this with our call centre or reject the delivery when it arrives.
 
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