Order wont go through.

[tshayter]

Hey guys. Thought I would make a new thread for this one.

Trying to whack down the order but I can't work out why it doesn't go through. I'm faced with this message:

Unfortunately your card was not processed successfully on this occasion. This could be for one of many reasons including delivery details not matching or incorrectly entered card details. We have sent you an email confirming this. Alternatively, you could re-enter your card details below and try again.

Tip: You may wish to double check the house number and post code for your registered card matches your invoice address as per below.

All the details I enter when filling out the order are correct (I've tried 3 times now). Am I missing some trick here or something?

 

[SpyderTracks]

Are you sure the address you're entering is the registered address of the card and not the delivery address?

 

[tshayter]

Both are the same address.

The system doesn't find my address using the postcode so I have to type it in manually but that doesn't surprise me because it's a foreign postcode?

 

[SpyderTracks]

Both are the same address.

The system doesn't find my address using the postcode so I have to type it in manually but that doesn't surprise me because it's a foreign postcode?

Hmmmm... seems weird, but I wonder if there's a different ordering process from overseas. I'm purely speculating here as really don't know what the issue could be. Best wait for someone else to respond.

 

[Rakk]

The system doesn't find my address using the postcode so I have to type it in manually but that doesn't surprise me because it's a foreign postcode?

I have a feeling that if you are abroad, you have to paid by BACS transfer as I don't think PCS accept cards registered abroad - note: things may have changed since the last time this was true. You should contact PCS to check this - and if this is not the case you probably want to talk to them anyways to sort out why its not working.

 

[keynes]

Try calling your bank , I believe Rakk is correct about cards registered abroad

 

[tshayter]

Thanks guys. I did a BACS transfer and it seemed to work. We'll see tomorrow I suppose when PCS check their payments.