Optimus III 17.3'' Chassis no longer stocked?

D

daveelliott96

Member
Hello all, im new to the forums and this is my first time posting so forgive me if I stray a bit of protocall. So i have ordered an Optimus III 17.3'' laptop from PC Specialist and I am currently on my 9th working day and I am still in pre-production. I sent an email to PCS asking if there was a problem and they replied with this:

We are currently processing your order but unfortunately we awaiting stock of the following items:

Clevo W170ER (1GB GT-650M): - Unfortunately the chassis you have selected has gone end of life, therefore we can no longer procure stock of this item.

Taking this into account, we have decided as a good will gesture to upgrade all orders from this chassis to the next model up from the manufacturer, the Clevo W370ET;

http://www.clevo.com.tw/en/products/prodinfo.asp?productid=405

This model includes many upgrades such as the 2gb GTX660m instead of the 1gb GTX650m and an aftermarket Onkyo speaker system.

If you are happy with this upgrade you do not need to call us, the change will be made for you automatically.

Should you wish to amend you order to avoid any further delays you can easily do this by logging in to your account and clicking "Amend Order" on the orders page. If you would like to discuss your order in further detail, please do not hesitate to contact us on 0844 499 4000 (option 1) Monday - Friday 9am - 5pm where myself or a member of our team will be more than happy to help. We would like to apologise for any inconvenience this may cause, and we hope to resolve this issue as soon as possible.
Click to expand...

So I was just wondering, has anyone else who has ordered this laptop received an email like this? And does anyone know if PCS has the new Chassis in stock or are they waiting for them? I need the laptop before I return to college as I would like to get familiarized with it first, but that doesn't seem like its going to happen anymore. If anyone could shed some light on this issue I would be very grateful.

Regards

Dave.
 
D

Dexterous

Active member
If this is true I hope it is the same for the Optimus 3 15.6" model as then hopefully they will do the same free upgrade for me, I don't mind waiting that little extra if it is :D

I will be gutted if it is not true for the 15.6" model as I could have go this free upgrade if I spent £5 extra on a 17.3" model :(

I shall give them and e-mail soon inquiring about if this rains true for the 15.6" as well and will get back to you with their response :)
 
D

Dexterous

Active member
My chassis is still in life they did not say anything about yours sorry.

Damn I wished I had spent £5 extra on the 17.3" if this is true @(
 
D

daveelliott96

Member
I'm sorry to hear that your'e not getting the upgrade Dexterous. I rang PCS up and they said that they received the new chassis Tuesday and that I should get my laptop Thursday or Friday. Its still in pre-production but im really hoping they keep their promise and I get it Friday. I hope your order doesn't take as long as mine has! :)
 
C

cukrus

Bronze Level Poster
daveelliott96 said:
I'm sorry to hear that your'e not getting the upgrade Dexterous. I rang PCS up and they said that they received the new chassis Tuesday and that I should get my laptop Thursday or Friday. Its still in pre-production but im really hoping they keep their promise and I get it Friday. I hope your order doesn't take as long as mine has! :)
Click to expand...
they told me the same. The live support ignored me. But the guy I talked on the phone was great.

BUT if you ask me, I could bet my ass off that I will get the computer next week. It is just how business works.
Yes the free upgrade is great,but come on... Waiting almost a month for a laptop...

14 days preproduction. Anyone got 15-16 ?
 
D

daveelliott96

Member
cukrus said:
they told me the same. The live support ignored me. But the guy I talked on the phone was great.

BUT if you ask me, I could bet my ass off that I will get the computer next week. It is just how business works.
Yes the free upgrade is great,but come on... Waiting almost a month for a laptop...

14 days preproduction. Anyone got 15-16 ?
Click to expand...

Im currently on 15th working day and im still at pre-production. I completely agree with you, the wait has been horrible and the lack of communication has made it worse. I didn't even know about the upgrade until I emailed them! I am wondering if they ever actually planned on telling me that I would be getting a different laptop than I ordered. I was hoping to get it by Friday so I would have the weekend to set it up and personalize but that clearly isn't happening. Looking for a Monday delivery now but i'm not getting my hopes up.
 
R

Robbo995

New member
Currently on working day 16 and still in Pre-production. Customer service has been pretty good for me but have been slightly worried at how the delivery date estimated for my laptop has been pushed back and back.
Has anyone who ordered this model got past pre-production since the change to the chassis?
 
C

cukrus

Bronze Level Poster
Mine says building for friday and today. I guess the consultants overestimated their power when they said that it will be shipped.
 
D

daveelliott96

Member
Robbo995 said:
Currently on working day 16 and still in Pre-production. Customer service has been pretty good for me but have been slightly worried at how the delivery date estimated for my laptop has been pushed back and back.
Has anyone who ordered this model got past pre-production since the change to the chassis?
Click to expand...

I'm also on 16th working day in pre production. Customer service has been great for me too (apart from one unaswered email) but not unlike yourself, my main worry is the constant changing of the delivery date. The annoying thing about the situation is that I was GUARANTEED a Thurday or Friday delivery AT THE LATEST. This has now changed to delivry should be expected early to mid next week (Monday to Wednesday I guess?). If my order hasn't entered building by Tuesday I am honestly considering cancelling my order and just going to a high street store. The part that has enfuriated me the most is the complete lack of any updates from PCS. I even had to contact them to find out that i wasn't even going to get the laptop i had ordered! If i had had some sort of update email from them, say every 3 days i would be perfectly fine with waiting it out but the lack of communication has just fueled my annoyance even further.
 
tom_gr7

tom_gr7

Life Serving
As far as i know PCS don't guarantee delivery dates, unless you have paid for the fast track service.

Cukrus - Has your order been built? I understand your frustration, but please dont swear on these forums.
 
R

Robbo995

New member
Yeah they never guaranteed a delivery date for me, just said what they expected.

I'm not too annoyed as for me they sent me emails instantly with the modifications that they had to make and I have had received pretty good customer service levels from all the team who have responded to me.

I'm just a little but frustrated with how the expected delivery date keeps being pushed back, but I think this is more to do with my anticipation of wanting my laptop pretty bad, kinda like a kid at Christmas lol.

So long as it arrives no later than next week for me and is good build quality then I would be a very satisfied customer.
 
C

cukrus

Bronze Level Poster
Sorry for the bad word.

As for the date of delivery. I quote:

"friday or sooner" so...

I wish everyone to get their optimus shipped today
 
Last edited:
C

cukrus

Bronze Level Poster
No one responds to emails,tech support ignores me. No status update. It says building and only testing is left,jesus,what the hell? I was told it is a priority,so what kind of priorities do you lay down? How come the testing is taking 2 days?
 
tom_gr7

tom_gr7

Life Serving
the best bet is to always contact PCS by phone. No one is ignoring you, if its in building it will be in testing and quality control soon.

be patient mate,
 
C

cukrus

Bronze Level Poster
I don't have a landline,last time I called there was 1guy connected. After waiting 7~ minutes i ran out of credits.
It just seems that PCS hates me and won't answer to me
 
D

daveelliott96

Member
cukrus said:
No one responds to emails,tech support ignores me. No status update. It says building and only testing is left,jesus,what the hell? I was told it is a priority,so what kind of priorities do you lay down? How come the testing is taking 2 days?
Click to expand...

Atleast you've managed to get to building, im still in pre production on the 17th working day!
 
You must log in or register to reply here.
Top