Hey guys recently received my new computer from pcs the other day (which i'm loving btw), anyhow the cd/dvd drive is not being recognized. Now im no pc expert so any advice would be grateful. As far as i can tell its connected, light is on, tray opens and closes and the disc's will spin for a matter of time. But the drive itself is not recognized at all. I've done some research online for similar problems but to no avail so im asking you guys for any help before contacting pcs i guess. Using windows 7 by the way. Thanks.
optical disc drive not recognized
- Thread starter Calum
- Start date
vanthus
Member Resting in Peace
Check if your DVD device is showing in device manager,if so check device status,right click on device,select properties,select the general tab.
If this error is showing or something similar with a "code 19"
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Try deleting the UpperFilters\LowerFilters registry entries.
Start Registry Editor Click Start, type regedit in the quick search, and then click the regedit icon in the search results. Registry Editor starts.
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM
3. Expand ControlSet001
4. Expand Control
5. Expand Class
6. Search for the key {4D36E965-E325-11CE-BFC1-08002BE10318} and left click on it, bringing the values up on the right
In the right hand pane (topic area), you may have Upperfilters, Lowerfilters or both, click UpperFilters if you have it, and delete it, if you have LowerFilters as well, delete this also. If you only have one of the two, just delete that one.
Close Registry Editor and restart windows.
If this error is showing or something similar with a "code 19"
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Try deleting the UpperFilters\LowerFilters registry entries.
Start Registry Editor Click Start, type regedit in the quick search, and then click the regedit icon in the search results. Registry Editor starts.
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM
3. Expand ControlSet001
4. Expand Control
5. Expand Class
6. Search for the key {4D36E965-E325-11CE-BFC1-08002BE10318} and left click on it, bringing the values up on the right
In the right hand pane (topic area), you may have Upperfilters, Lowerfilters or both, click UpperFilters if you have it, and delete it, if you have LowerFilters as well, delete this also. If you only have one of the two, just delete that one.
Close Registry Editor and restart windows.
Hey vanthus, i have actually tried both these things but unfortunately its not being shown in the device manager.
Also when opening up the registry editor and going to that section
there is no upper or lower filters of any kind.
So any other advice lol
thanks
vanthus
Member Resting in Peace
Glad to help.Ok just took the side pannel off and checked the connections, it was ever so slightly loose on one part and is now working.
Thank you so much for your quick responses