One long beep followed by three short beeps

[JoshuaAbraham548]

Hi I ordered a PC specialist custom desktop. Everything was fine until recently, when I'd start up my PC and my Monitors would come on but stay blacked out, Ocassionally a loading screen would show up then it would black out again. I checked and Changed my HDMIs and DP with no luck, I looked online and it was suggested to take out the CMOS/CR2032 battery and put it back in to reset the motherboard/BIOS. I done that (my CMOS was behind the GPU) and now the PC starts up with lights on but, doesn't send a signal to the monitor and has a one long beep, three short beep code which I believe relates to the GPU. Can anyone help me find a solution to this (I have also bought more CR2032 Batteries just incase) I just want my PC back to normal lol

 

[Paul1964]

Have you seated the GPU correctly in its slot? That's worth checking.

 

[TonyCarter]

Can you post your full spec from your account, as detailed below...

How to Post Your Specification to the Forum - Check this Spec

Just a first note, if you've been provided this link, don't amend your first post as it won't update the queue, please add an additional comment to the thread, that way it will go back to the front of the queue. Otherwise we don't know it's been updated. When creating a forum post looking to...

www.pcspecialist.co.uk

 

[JoshuaAbraham548]

Can you post your full spec from your account, as detailed below...

How to Post Your Specification to the Forum - Check this Spec

Just a first note, if you've been provided this link, don't amend your first post as it won't update the queue, please add an additional comment to the thread, that way it will go back to the front of the queue. Otherwise we don't know it's been updated. When creating a forum post looking to...

www.pcspecialist.co.uk

Case
PCS 6003B BLACK CASE
Processor (CPU)
Intel® Core™ i7 16-Core Processor i7-13700F (Up to 5.2GHz) 30MB Cache
Motherboard
ASUS® PRIME B760-PLUS D4 (LGA1700, DDR4, PCIe 5.0)
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP, LHR
Graphics Card Support Bracket
PCS GRAPHICS CARD SUPPORT BRACKET
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (3500 MB/R, 3200 MB/W)
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (3500 MB/R, 3100 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 100 V3 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo

 

[Ekans2011]

Case
PCS 6003B BLACK CASE
Processor (CPU)
Intel® Core™ i7 16-Core Processor i7-13700F (Up to 5.2GHz) 30MB Cache
Motherboard
ASUS® PRIME B760-PLUS D4 (LGA1700, DDR4, PCIe 5.0)
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP, LHR
Graphics Card Support Bracket
PCS GRAPHICS CARD SUPPORT BRACKET
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (3500 MB/R, 3200 MB/W)
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (3500 MB/R, 3100 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 100 V3 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo

First, remove Norton, which creates issues and offers no additional protection than Defender.

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

Second, your motherboard is very low-end, lacking even a LED debug. When did you order that PC?

The manual does not include the beep sequences to recognise which component is potentially faulty.

I'd go with the good, old trial-and-error: try reseating the GPU, as already suggested by @Paul1964, and then test the RAM sticks individually.

 

[JoshuaAbraham548]

First, remove Norton, which creates issues and offers no additional protection than Defender.

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

Second, your motherboard is very low-end, lacking even a LED debug. When did you order that PC?

View attachment 42602

The manual does not include the beep sequences to recognise which component is potentially faulty.

I'd go with the good, old trial-and-error: try reseating the GPU, as already suggested by @Paul1964, and then test the RAM sticks individually.

I ordered the PC last year

 

[Ekans2011]

I ordered the PC last year

Too bad you didn't seek advise before purchasing that build; we would have certainly recommended something decent, upgradeable, and appropriate for the purpose, whatever it is.

There isn't a single component in that system that I'd use in a 2023 computer; unfortunately, it's really poorly designed.

 

[FigmentOfYourImagination]

1 long 3 short on ASUS motherboards points to the GPU. If you've reseated the GPU (suspect you had to removed it to access the CMOS?) and made sure all the connectors are in place, then it does point to a GPU hardware fault. You can try removing a RAM stick and then seeing if it will display and then swapping them to see. If it refuses with either RAM stick, then I'd get in touch with PCS about getting a replacement GPU

 

[SpyderTracks]

I'm gonna bet this is also CPU degredation.

The cooler is nowhere near suitable for the CPU, and as such it will have been heavily thermal throttling which will have increased silicon degredation.

I'm betting this will require a new CPU.

 

[JoshuaAbraham548]

I didnt actually move the gpu funny enough since only about 50% of the battery is blocked by the GPU but i could so I took the battery out and put it back in with the GPU in its same position

 

[Ekans2011]

I didnt actually move the gpu funny enough since only about 50% of the battery is blocked by the GPU but i could so I took the battery out and put it back in with the GPU in its same position

Try reseating the GPU and testing each RAM stick individually, as previously suggested.

 

[JoshuaAbraham548]

Too bad you didn't seek advise before purchasing that build; we would have certainly recommended something decent, upgradeable, and appropriate for the purpose, whatever it is.

There isn't a single component in that system that I'd use in a 2023 computer; unfortunately, it's really poorly designed.

Welp my friend, That's the unfortunate result of being a Stressed University student with not much money at the time aha. No problem though ill take it to a PC repair place see if they can specify the errors/solutions etc and worst comes to worst ill Save up and get something else (with the right research this time)👍

 

[SpyderTracks]

Welp my friend, That's the unfortunate result of being a Stressed University student with not much money at the time aha. No problem though ill take it to a PC repair place see if they can specify the errors/solutions etc and worst comes to worst ill Save up and get something else (with the right research this time)👍

If you take it to 3rd party repair you’ll void your warranty. Just raise an RMA with PCS. It’s stoll in warranty.

Its amazing how many people have no clue what a warranty is!

 

[JoshuaAbraham548]

If you take it to 3rd party repair you’ll void your warranty. Just raise an RMA with PCS. It’s stoll in warranty.

Its amazing how many people have no clue what a warranty is!

Forgot I had that fella it's been a long year

 

[JoshuaAbraham548]

Try reseating the GPU and testing each RAM st

Try reseating the GPU and testing each RAM stick individually, as previously suggested

Ok so I've resat GPu and the screens come one at UEFI BIOS Utility screen and there's no more error morse code so cheers to you and the other guy. Now just to double check, Is there anything I should do On the BIOs screen or just F10 save and exit??

 

[Paul1964]

Ok so I've resat GPu and the screens come one at UEFI BIOS Utility screen and there's no more error morse code so cheers to you and the other guy. Now just to double check, Is there anything I should do On the BIOs screen or just F10 save and exit??

You could look at the XMP profiles for the RAM to get it to run at it's rated speed of 3200MHz rather than the default speed for the type which is 2400MHz for DDR4.

 

[Paul1964]

Also...don't apply any high performance or extreme profiles on the CPU otherwise it might cook as alluded to by Spyder. Motherboard manufacturers had the habit of pushing the CPU and with the issues with 13th and 14gen processors this caused a lot of failures. Run the CPU at stock intel speeds.

 

[SpyderTracks]

Also...don't apply any high performance or extreme profiles on the CPU otherwise it might cook as alluded to by Spyder. Motherboard manufacturers had the habit of pushing the CPU and with the issues with 13th and 14gen processors this caused a lot of failures. Run the CPU at stock intel speeds.

Even at stock it will thermal throttle on that cooler.

 

[Paul1964]

Even at stock it will thermal throttle on that cooler.

Yep, upgrade the cooler. That's a must.

 

[JoshuaAbraham548]

Hiya me again. Everything seems to be back to normal, but speaking of coolers any suggestions