Octane IV GTX 1080 Temp

[makmcn]

Just want to check - ive had my Octane IV for a couple of months now and noticed that in some games my GPU GTX 1080 reaches 90 - 96C when on 99% Load

I watched a review on youtube of same Laptop with GPU @ 99% Load and his only hit 75 - 80C

Just wondering if i should be worried and possibly consider sending back for a repaste - OR would i void my warranty by repasting myself

I do have plenty experience with modding/repasting etc with PC's and Laptops and prefer the spreading method as i dont think pea method is reliable but it would be just my luck if something else packed in and my warranty was void because of this

BTW i have opened the bottom cover to get a visual of the fans etc to check for obstructions etc - but that shouldn't be an issue as nothing was touched inside

Also the CPU is usually around mid 70's C during gaming

 

[SpyderTracks]

Just want to check - ive had my Octane IV for a couple of months now and noticed that in some games my GPU GTX 1080 reaches 90 - 96C when on 99% Load

I watched a review on youtube of same Laptop with GPU @ 99% Load and his only hit 75 - 80C

Just wondering if i should be worried and possibly consider sending back for a repaste - OR would i void my warranty by repasting myself

I do have plenty experience with modding/repasting etc with PC's and Laptops and prefer the spreading method as i dont think pea method is reliable but it would be just my luck if something else packed in and my warranty was void because of this

BTW i have opened the bottom cover to get a visual of the fans etc to check for obstructions etc - but that shouldn't be an issue as nothing was touched inside

Also the CPU is usually around mid 70's C during gaming

That's far too high and the card will be throttling itself at those temps. Is the heatsink properly attached? I doubt it's a pasting issue as they're heatpads rather than paste, i have heard of the heatsink not aligning properly and therefor not being able to cool properly. Also double check the graphics fan works properly.

 

[makmcn]

That's far too high and the card will be throttling itself at those temps. Is the heatsink properly attached? I doubt it's a pasting issue as they're heatpads rather than paste, i have heard of the heatsink not aligning properly and therefor not being able to cool properly. Also double check the graphics fan works properly.

Yeah - i've been using the fn+1 to put the fans on max which drops temp to 90C and they both blow pretty hard so i dont think thats the issue - i think you may have hit the nail on the head and maybe the heat pads are interfering with the contacting surfaces but that cant be proven until the heatsink is removed

I even bought a Havit Cooler mat to keep the temps down but that isnt helping much

I think i'll contact them to find out where to go from here but im actually away working on a rig until 22nd Feb and have the laptop here with me

 

[SpyderTracks]

Yeah - i've been using the fn+1 to put the fans on max which drops temp to 90C and they both blow pretty hard so i dont think thats the issue - i think you may have hit the nail on the head and maybe the heat pads are interfering with the contacting surfaces but that cant be proven until the heatsink is removed

I even bought a Havit Cooler mat to keep the temps down but that isnt helping much

I think i'll contact them to find out where to go from here but im actually away working on a rig until 22nd Feb and have the laptop here with me

Well, if you wanted to remove the heatsink yourself, that's doable without affecting the warranty under PC's terms (they have a fully open chassis warranty so long as no damage results). If you're stuck on the Rig and have the inclination, it may be worth removing it and checking the contacts are good which you should see from the indentations on the heatpads.

If you don't feel comfortable doing that, which would be completely understandable, I wouldn't hesitate to give PCS a call when you can.

 

[makmcn]

Well, if you wanted to remove the heatsink yourself, that's doable without affecting the warranty under PC's terms (they have a fully open chassis warranty so long as no damage results). If you're stuck on the Rig and have the inclination, it may be worth removing it and checking the contacts are good which you should see from the indentations on the heatpads.

If you don't feel comfortable doing that, which would be completely understandable, I wouldn't hesitate to give PCS a call when you can.

Well........... i did actually take 2 x pack of Fujipoly and 1 tube of Noctua NT-H1 Compound with me to the rig but bottled it when i thought i might lose my warranty - anyways - i messaged Tech Support and explained but didnt say i had thought about doing it myself - which i would actually prefer - as i said im a bit nippy about the spreading of paste and a perfectionist

- its just Warranty im worried about if i do it myself and say my M2 drive failed and im told no fix cos you messed with the GPU

 

[makmcn]

I've had word back from Tech Support confirming my warranty will be ok - so tonight i will probably start the inspect/repaste operation

I'll do a bench like firestrike or something to get the GPU up to 99% and screenshot the temps then strip the Heatsink off and maybe get a couple of photos if i find anything significant like a heatpad causing uneven contact or whatever, do the repaste / repad, reassemble and Bench it again to see the difference

Hopefully if anyone else has this issue it may help them too

i'm just gonna say - **** happens - sometimes these things happen, i'm still happy with this beast and havent seen any throttling issues or performance drops - i'm doing this to hopefully increase the lifespan of the parts

 

[SpyderTracks]

I've had word back from Tech Support confirming my warranty will be ok - so tonight i will probably start the inspect/repaste operation

I'll do a bench like firestrike or something to get the GPU up to 99% and screenshot the temps then strip the Heatsink off and maybe get a couple of photos if i find anything significant like a heatpad causing uneven contact or whatever, do the repaste / repad, reassemble and Bench it again to see the difference

Hopefully if anyone else has this issue it may help them too

i'm just gonna say - **** happens - sometimes these things happen, i'm still happy with this beast and havent seen any throttling issues or performance drops - i'm doing this to hopefully increase the lifespan of the parts

I think you've taken the correct approach, contacting PCS first and getting approval, at least your covered that way.

HWMonitor is a good tool for checking real time graphics throttling: https://www.cpuid.com/softwares/hwmonitor.html

Furmark is probably the ultimate graphics stress tester although it really does push it to absolute extremes and I'd be a little concerned it may be overboard until your happy that the cooling is sufficient: http://ozone3d.net/benchmarks/fur/

Let us know what you find.

 

[makmcn]

Well - i stripped the heatsink off and found an excessive amount of Thermal Paste, so i cleaned it off and reapplied some Noctua NT-H1 and spread it thin and evenly across the die, i didnt change the pads for Fujipoly as i didn't think i had enough.
Put everything back together and booted up, all seemed ok so i ran Unigen Valley and the temps came to about 74C....... then it shut down - i almost cried and thought OH NO what have i done!
Tried the power button again and it booted fine, so i ran GPUz in the sensor tab with the render test and the Perfcap was showing Thermal/power - although temps were showing low so i shut it down

Stripped out heatsink again and found that the heatsink is not making full contact on the GPU Die - probably about 1/2 contact from one corner then the rest of the paste was untouched
I tried repasting 3 times and reseating the heatsink using different torque settings on the screws - but no difference, still getting thermal/ power perfcap


So for now i have put a little more paste on the area that wasnt contacting - yeah i know more isnt better but had to get some contact to be safe
Rebuilt and rebooted and the Thermal/power perfcap is gone

Temps are now average 85C - 90C instead of 90C -96C - so 5 or 6 C drop isnt bad but could be better if the die and heatsink contacted better - This testing was done with Fans on MAX and tried with AND without cooler pad which didnt seem to make alot of difference - possibly -1C at most

I have spoken to PCS Tech Support and they are fine with me sending it in for repair - what can i say, these things happen, im cool if its taken care of and my temps get down to the 70's but i have advised that either the card is sitting uneven or the Heatsink is slightly warped, most probably the heatsink though as its not uncommon with laptops

Im happy PCS allowed me to investigate for myself as i like to know my gear inside and out and my warranty is still ok

Will keep yas posted on what happens but im not home to send it back until after 22nd Feb

 

[SpyderTracks]

Well - i stripped the heatsink off and found an excessive amount of Thermal Paste, so i cleaned it off and reapplied some Noctua NT-H1 and spread it thin and evenly across the die, i didnt change the pads for Fujipoly as i didn't think i had enough.
Put everything back together and booted up, all seemed ok so i ran Unigen Valley and the temps came to about 74C....... then it shut down - i almost cried and thought OH NO what have i done!
Tried the power button again and it booted fine, so i ran GPUz in the sensor tab with the render test and the Perfcap was showing Thermal/power - although temps were showing low so i shut it down

Stripped out heatsink again and found that the heatsink is not making full contact on the GPU Die - probably about 1/2 contact from one corner then the rest of the paste was untouched
I tried repasting 3 times and reseating the heatsink using different torque settings on the screws - but no difference, still getting thermal/ power perfcap


So for now i have put a little more paste on the area that wasnt contacting - yeah i know more isnt better but had to get some contact to be safe
Rebuilt and rebooted and the Thermal/power perfcap is gone

Temps are now average 85C - 90C instead of 90C -96C - so 5 or 6 C drop isnt bad but could be better if the die and heatsink contacted better - This testing was done with Fans on MAX and tried with AND without cooler pad which didnt seem to make alot of difference - possibly -1C at most

I have spoken to PCS Tech Support and they are fine with me sending it in for repair - what can i say, these things happen, im cool if its taken care of and my temps get down to the 70's but i have advised that either the card is sitting uneven or the Heatsink is slightly warped, most probably the heatsink though as its not uncommon with laptops

Im happy PCS allowed me to investigate for myself as i like to know my gear inside and out and my warranty is still ok

Will keep yas posted on what happens but im not home to send it back until after 22nd Feb

As you say, these things do happen. Good testing there. I do recall another user with the same chassis with the same issue a while ago and PCS replaced the heat sink.

It’s much better to get it done when you can than run it under those conditions.

Keep us posted

 

[makmcn]

Well Looks like my Laptop isnt fixed after that last RMA.....

I sent it off at the end of February with the heat issues and seemingly the GPU and heatsink were replaced, bios updated and and overnight tested with Prime95 and Unigen heaven etc

I havent really played it alot since i got it back as i have been really busy with other stuff but the short period that i did - it was still hitting 90C - even with a cooler pad, so i thought maybe it will settle when i give it a good burn in.
My son has played TF2 and a couple of other games on it, but nothing too intense as he likes his graphics turned down quite low (he thinks it will make it run better! lol)

A couple of nights ago i thought i'd have a game of COD WWII, it ran ok for about 10 mins then suddenly made a squeek and switched off! - i rebooted and tried updating the Nvidia drivers etc using DDU to clean out any corrupted divers, and still the same thing
I removed the heatsink and repasted with Noctua NT-H1 thermal paste then tried again...... i tried a few different games like Destiny 2 and GTA5, it ran for about 5-10 mins, temp only reached 87C max then it crashed after a quick flash of graphics corruption and an error message about DXGI_ERROR_DEVICE_HUNG or Runtime errors

I have ran Afterburner to monitor and after a bit of reading online- even tried underclocking the card by 100Mhz but still same issues

I also ran GPUz on the sensor Tab and logging ON - it looks like the memory controller load drops off to 0% then the GPU Usage hits 100% (usually 97-99%) then the crash happens

any ideas?

 

[Bluepy]

Hello,

I have an Octane V with a GTX 1080, and am also encountering the scorching temps issue when running benchmarks or heavy games. Card will reach 91 °C then throttle, it rarely goes above though.
No crash on Unigine Heaven and Superposition. I haven't tested other games than Space Engine for now, as I've had it for a week only.

I'm sharing this and following this discussion in case it gets solved.

 

[makmcn]

I have RMA'd the laptop - PCSpecialist have been good when it comes to working on any issues so far - they were also fine with me reapplying thermal paste on the GPU heatsink in the past and it dropped my temps by a few degrees, but only do this if you have experience as i found that the heatsink didnt sit completely flush with the GPU die so had to add a little extra to make the contact.

Get yourself a Havit Cooler pad, im pretty sure that helps mine a little and also brings the laptop to nice height for gaming

It's being picked up tomorrow then I'm away for the next 3 weeks from tomorrow so they have that time to work in it and test it thoroughly then i'll let yas know when i have a chance to torture it and see how it is

 

[TonyS87]

Octane V, 8700k and 1080, same high temps here.

im using this laptop for both work and gaming and during gaming, only some games (like Hellblade) the GPU temp reach 90°C. For other games, Like Fallout 4, i'm at 70,75°C
while working (im using some heavy software such Agisoft Photoscan, that use all the components but specially the CPU) i've very high temps in my 8700k, while heavy load i've reach peak of 99°C (just for a second, then back to 89-90).

 

[makmcn]

Sorry i havent been back on in a while, had lots going on.

So, my laptop was sent back 3 times for overheating GPU, 1st couple of times it was suspected to be the thermal paste and heatsink contact issues.
I wasnt convinced and pushed to have the GPU (1080) checked on the 3rd return in July.
Told PCS to take their time as i work away 3 weeks at a time so no rush.....

It was found to be a GPU issue and they sent the GPU back to Clevo - not sure if it was a repair or replacement from Clevo but the heat issue is gone now - happily sitting at 75C - 83C on GPUz while playing Destiny 2 maxed out settings

I will say, although it had its issues PCS were very helpful and tried to do what they could and due to my having very little use due to working away from home then having it RMA'd so many times - i asked to have my Warranty which was Silver - upgraded to Gold, which i was willing to pay the difference for peace of mind - but they did it anyway without any issue.

I would definetly recommend having the GPU checked properly if anyone is having issues as this looks like a fault in the card itself originally as i had it from day 1 - possibly a VRM or something


Hope this helps!

Mako


Thought i better add to this..... i also have had my fans running in auto to achieve these temps so it ramps them up and down as required depending on wether im in battle or customising my characters or loading levels..... - but all seems good so far!

 

[makmcn]

Well thats my laptop getting picked up again tomoro, the repair Clevo did on the 1080 has obviously failed again

I havent played alot on it but when i did, the temps were about 76-86C until about a week ago then i noticed it go up to 90-91C while playing BO4, Destiny 2 and GTAV
I always use a cooler mat and have set the framerate to 120 where possible to save extra work on GPU but it didnt help
I ended up doing a repaste with Noctua NT-H1 to see if that helped but to no avail until yesterday when it decided to freeze or shut down in every game when it reached 85C - with the message like DXGI Device disconnected or something like that - same as last time
I tried Updating drivers, reverting back to old drivers and also used DDU in the process to make sure i got a clean install every time

I'm hoping they will just replace the card now as i have no faith in a repair limping it over its warranty period

 

[JLockwood]

i sympathize with you mate, im currently in an up hill battle with PCS. Our machine is having exactly the same problem, same error codes same weird ability to not get too hot but still fail..
We have had our machine 12 months, its been back twice.. had 1 replacement gpu. PCS blaming it on paste.. and then dust even though they replaced and repasted the gpu 6 months ago. We opted for a refund because we are crapping ourselves that this thing wont hit its second birthday.. and i cant afford to throw out £2000 every 2 years on a new machine.. I scrimped and saved for the one we had
They dont want to give us a refund, they want us to own it longer so they can get out of the grey area of consumer rights and stiff us with a reduced refund or lesser thing.. Ive told them not to send it back under any circumstances.. Refund or ongoing litigation are my only options. Im really dissapointed with PCS. The all singing all dancing laptop that was suppose to be our silver bullet against going out of date for the next 4/5 years has turned into a 12 month headache, a 2k hole in my bank and no laptop.

Im currently building a case to say that the octane series has inherent problems that are unfixable by PCS. If you are still wrangling with them we could join forces.. There is far more to this than just a faulty part.