OCTANE GPU overheating issues

[Midwinter]

I've seen a slew of threads about overheating Octanes so I thought I'd chip in. I have an i7-7700k with GTX 1080 and running certain games (e.g. Vermintide, Vermintide 2) would result in a crash - display turns off, sound continues to play but system becomes unresponsive. Running SpeedFan I noted that the GPU temperature hits between 82 and 86 degrees C, and then shortly after the laptop will crash. 82-86 degrees is definitely in the realms of expected gaming laptop GPU temperatures. I then ran FurMark stresstest at 1080p and after six minutes (the last minute or so was above 82 degrees, again it hit 86 degrees but I wasn't watching to see if it made it to 87) the laptop crashed in the same way it does with Vermintide.

The above leads me to believe that the system is crashing when GPU temperatures get to ~86 degrees ... but it really shouldn't. The rest of it seems to be running fine. The HDDs in there are an SSD and an M2, they don't get hot. The CPU does not look stressed.

I did pay the extra for thermal paste, but it looks like this hasn't prevented me getting odd heating problems.

Has anyone had or resolved issues with the GTX 1080 overheating inside the Octanes? Fortunately I got the biggest warranty on offer so I'll make it PCSpecialist's problem if I have to, but I thought I'd see if others had found and resolved this.

 

[SpyderTracks]

GPU would be fine at those temps.

What are your cpu temps?

 

[khurk]

I've seen a slew of threads about overheating Octanes so I thought I'd chip in. I have an i7-7700k with GTX 1080 and running certain games (e.g. Vermintide, Vermintide 2) would result in a crash - display turns off, sound continues to play but system becomes unresponsive. Running SpeedFan I noted that the GPU temperature hits between 82 and 86 degrees C, and then shortly after the laptop will crash. 82-86 degrees is definitely in the realms of expected gaming laptop GPU temperatures. I then ran FurMark stresstest at 1080p and after six minutes (the last minute or so was above 82 degrees, again it hit 86 degrees but I wasn't watching to see if it made it to 87) the laptop crashed in the same way it does with Vermintide.

The above leads me to believe that the system is crashing when GPU temperatures get to ~86 degrees ... but it really shouldn't. The rest of it seems to be running fine. The HDDs in there are an SSD and an M2, they don't get hot. The CPU does not look stressed.

I did pay the extra for thermal paste, but it looks like this hasn't prevented me getting odd heating problems.

Has anyone had or resolved issues with the GTX 1080 overheating inside the Octanes? Fortunately I got the biggest warranty on offer so I'll make it PCSpecialist's problem if I have to, but I thought I'd see if others had found and resolved this.

A GPU useage can show 100% for one aspect of a gpu but it doesnt mean it is 100% total of what the gpu can run at the same time. You can tell this by look at the power draw on the gpu (GPU-Z is a great little program to see a bunch of stuff going on within the gpu, HWMonitor isnt bad either), but basically this is unrealistic use cases on the gpu but it does show the max & ideal CPU temps your card will hit under the most extreme load.
Apart from that there may be something wrong with the CPUtemper sensor on the card, maybe the noisy CPU fans are not spinning properly at higher speeds or the case cooling is really bad.

 

[makmcn]

Hi,
I just replied to my own thread about Octane IV with 1080 overheating - it was running high @ 96C then started crashing after a couple of returns @ low 80sC - turned out the card had a fault - it was returned to Clevo who either replaced or repaired it - not sure but it is running great now between 70sC and 80sC on full load with Destiny 2 maxxed out - worth getting it checked over properly and not just repasted like mine was first 2 times

Good Luck!

 

[Scott]

My 1080 normally sits around 68 with general gaming (VR), high temps are almost 80 when putting the CPU and GPU through its paces on Project Cars 1 & 2 (VR). 86 still isn't particularly high though.

The way it's cutting out on you would definitely suggest the CPU. A GPU crash normally involves pixellation and then a crash of the software rather than a PC shutdown.

 

[makmcn]

My 1080 normally sits around 68 with general gaming (VR), high temps are almost 80 when putting the CPU and GPU through its paces on Project Cars 1 & 2 (VR). 86 still isn't particularly high though.

The way it's cutting out on you would definitely suggest the CPU. A GPU crash normally involves pixellation and then a crash of the software rather than a PC shutdown.

Mine was the GPU that was at 96C initially and would crash with pixels or a blob on screen that looked like a burn mark and a warning about loss of Device or driver crash, but by the 3rd RMA it had started shutting down - usually there would be a squeek then blip OFF, no warning or anything and that was happening at about low 80s C eventually - i think the damage was already done when it was hitting 96C.

 

[Scott]

Mine was the GPU that was at 96C initially and would crash with pixels or a blob on screen that looked like a burn mark and a warning about loss of Device or driver crash, but by the 3rd RMA it had started shutting down - usually there would be a squeek then blip OFF, no warning or anything and that was happening at about low 80s C eventually - i think the damage was already done when it was hitting 96C.

During the testing were you monitoring the CPU as well? The CPU and GPU share the same heatsink. In my experience whatever the GPU is at the CPU is higher when they are both being taxed. If you saw 96 on the GPU I would be curious to see the CPU temps.

I could see where a faulty GPU could cause full shutdown but overheating is normally what you initially experienced. Anything is possible though

 

[makmcn]

The Octane IV i have isnt a shared heatsink - CPU and GPU have their own Heatsink and fan, the CPU (Desktop 8700K) wasn't even breaking a sweat in most games - i think it peaked at about 74C very briefly then dropped back to the 60sC if i remember.

I'm sure i read that the shared heatsinks were having problems in older models with warping and not contacting the CPU or GPU die properly.
I had that with my GPU when i removed it to repaste with Noctua NT H1 (after getting permission from PCS) - i found that the GPU Heatsink was contacting at one corner and about 0.5mm raised at the other corner diagonally across the chip, which was countered by a ridiculous amount of thermal paste which was applied like a heat pad about 2mm thick - this doesnt dissipate heat properly and probably caused part of the issue initially, but PCS said this was standard that they get from Clevo - never seen it before but i can only describe it as a square pad a bit like the ones on VRMs.

I havent looked inside since i got it back as it is working fine now but i did take loads of photos after i removed it before the first couple of RMAs

 

[Scott]

The Octane IV i have isnt a shared heatsink - CPU and GPU have their own Heatsink and fan, the CPU (Desktop 8700K) wasn't even breaking a sweat in most games - i think it peaked at about 74C very briefly then dropped back to the 60sC if i remember.

I'm sure i read that the shared heatsinks were having problems in older models with warping and not contacting the CPU or GPU die properly.
I had that with my GPU when i removed it to repaste with Noctua NT H1 (after getting permission from PCS) - i found that the GPU Heatsink was contacting at one corner and about 0.5mm raised at the other corner diagonally across the chip, which was countered by a ridiculous amount of thermal paste which was applied like a heat pad about 2mm thick - this doesnt dissipate heat properly and probably caused part of the issue initially, but PCS said this was standard that they get from Clevo - never seen it before but i can only describe it as a square pad a bit like the ones on VRMs.

I havent looked inside since i got it back as it is working fine now but i did take loads of photos after i removed it before the first couple of RMAs

Ahhh that's interesting. I wonder if the heatsink configuration can be retrofitted to the III then. I would like to have them separate

The paste jobs are often shocking in my experience.

 

[makmcn]

Ahhh that's interesting. I wonder if the heatsink configuration can be retrofitted to the III then. I would like to have them separate

The paste jobs are often shocking in my experience.

might be worth speaking to PCS to fint out if it would fit, i think i have a photo on the laptop of the internals as a whole - i do know this chassis was based on an earlier model - mine is the Sager NP9175 / Clevo P775TM1-G - i think i saw a badge inside the bottom with either DM1 or DM3 if i remember

 

[Scott]

Could you post the pic so that I can have a nosey? Mine is the P775DM3-G.