New RAM corrupted Windows

M

MichaelGibson145

Member
Hi,
I purchased a PCSpecialist custom PC about a year and a half ago and recently, I decided to upgrade the RAM from 2x8gb 3200mhz to 2x16gb 3200mhz (both Corsair vengeance). Upon installing the 2 new RAM sticks (after removing the old ones) and starting up my PC, I was greeted with a blue Windows error screen. I restarted my PC a couple of times and had many different stop codes, the most common being memory management. I tried most of the troubleshooting steps on the Windows error screens, but none worked and my PC kept blue screening as soon as I was off the blue screen help page. I tried fixing windows (through the troubleshooting menu) but it said that it was corrupted and it couldn't fix the issue. I decided to try reinstalling Windows, so used a family member's PC to install the Windows media creation tool on a USB stick and tried to boot my PC up onto that. It worked, and I started the process of installing windows, but then about 15% of the way through installing windows, it blue-screened. I tried it again a couple of times, and it kept doing it, even after I formatted the Windows partition on my drive.

I was wondering if anyone has any advice on what to try that might help fix the situation?

Thanks in advance,
Michael



PC Specs:

Processor (CPU)
Intel® Core™ i5 Six Core Processor i5-12400F (2.5GHz) 18MB Cache
Motherboard
ASUS® PRIME B660-PLUS D4 (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB) - This is now 32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
8GB AMD RADEON™ RX 6600 - HDMI, DP - DX® 12
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
Power Supply
CORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
AKASA AK-CC6606BP01 CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KK3-00027]
 
ubuysa

ubuysa

The BSOD Doctor
Put the old RAM back in and reinstall Windows. If everything goes well then the problem is the new RAM. Are you sure it's compatible with the motherboard?
 
M

MichaelGibson145

Member
ubuysa said:
Put the old RAM back in and reinstall Windows. If everything goes well then the problem is the new RAM. Are you sure it's compatible with the motherboard?
Click to expand...
I tried putting the old RAM back in. On powering up, I got a half blue-screen half pcs loading screen. Then, after a few restarts, it froze on the pcs logo many times. Didn't even get to the windows install screen.
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelGibson145 said:
I tried putting the old RAM back in. On powering up, I got a half blue-screen half pcs loading screen. Then, after a few restarts, it froze on the pcs logo many times. Didn't even get to the windows install screen.
Click to expand...
Either the ram is incompatible, or it’s defective.

What voltage and timings is it?
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelGibson145 said:
That's according to the corsair page
Click to expand...
The only other thing is making sure your BIOS is up to date, BIOS updates often include better compatibility for RAM DIMMS
But get PCS approval before flashing the BIOS for warranty reasons.

But it sounds like the 2 x 16 is faulty to me.
 
ubuysa

ubuysa

The BSOD Doctor
MichaelGibson145 said:
I tried putting the old RAM back in. On powering up, I got a half blue-screen half pcs loading screen. Then, after a few restarts, it froze on the pcs logo many times. Didn't even get to the windows install screen.
Click to expand...
Then I would think you may have dislodged something when swapping the RAM. I would check all cables and connectors - at both ends.
 
M

MichaelGibson145

Member
SpyderTracks said:
The only other thing is making sure your BIOS is up to date, BIOS updates often include better compatibility for RAM DIMMS
But get PCS approval before flashing the BIOS for warranty reasons.

But it sounds like the 2 x 16 is faulty to me.
Click to expand...
Do you know how I would go about updating the BIOS? And would the warranty even be valid now as I have changed components and been inside the case?
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelGibson145 said:
Do you know how I would go about updating the BIOS? And would the warranty even be valid now as I have changed components and been inside the case?
Click to expand...
Warranty isn't affected by upgrades of RAM, PCS have an open chassis policy where you can do upgrades as you like except Motherboard and case.

Contact PCS and they'll guide you through a BIOS update.
 
M

MichaelGibson145

Member
SpyderTracks said:
Warranty isn't affected by upgrades of RAM, PCS have an open chassis policy where you can do upgrades as you like except Motherboard and case.

Contact PCS and they'll guide you through a BIOS update.
Click to expand...
Thanks, I will contact them about the BIOS. I have already contacted them about the issue, but I wasn't quite as clear about what was happening, so got a response saying to do something I had already done. I have replied and am awaiting another response. In regards to the warranty, they said that because I did not purchase the RAM from them (which I didn't know was possible), I am not covered.
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelGibson145 said:
Thanks, I will contact them about the BIOS. I have already contacted them about the issue, but I wasn't quite as clear about what was happening, so got a response saying to do something I had already done. I have replied and am awaiting another response. In regards to the warranty, they said that because I did not purchase the RAM from them (which I didn't know was possible), I am not covered.
Click to expand...
You're not covered for support stemming from the new RAM, but it doesn't affect the rest of the build. If you were to replace the old RAM then the RAM is covered as well.

TBH you may find it's easier to return this RAM that's causing issues and buy some through PCS

7.8Unlike with most computer companies, we allow you to open your case and install your own components without voiding your warranty on the following conditions:

  • If the actions of the person installing the components cause damage to the computer, your warranty will be void;
  • If you install components that are not purchased from us and they cause problems with your computer, your warranty will be void;
  • If you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the components you have installed.
  • We will support you in installing components purchased from us providing you have purchased them through the upgrade service available on your online account.

PCSPECIALIST - Warranty

All you need to know regarding your warranty options!
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
ubuysa

ubuysa

The BSOD Doctor
Let's take a step back a moment. Was it all working just fine before you bought the new RAM?
 
Scott

Scott

Behold The Ford Mondeo
Moderator
I don't think it's the RAM. If it isn't working with the old RAM then you've caused the issue during the upgrade. I would stick with the old RAM for now just to get to the end of the fault finding.

It could be something as simple as a SATA cable. Do you have any other drives installed other than the M2 drive? If not, I would look to remove and replace all connections on the motherboard (carefully).

Unfortunately it definitely seems related to the install technique to me, it could be anything but I have a feeling it's physical.
 
ubuysa

ubuysa

The BSOD Doctor
I agree with @Scott. If it was working fine with the old RAM and now it's not working with the old (or new) RAM then you must have disturbed something during the installation of the new RAM.
 
M

MichaelGibson145

Member
Scott said:
I don't think it's the RAM. If it isn't working with the old RAM then you've caused the issue during the upgrade. I would stick with the old RAM for now just to get to the end of the fault finding.

It could be something as simple as a SATA cable. Do you have any other drives installed other than the M2 drive? If not, I would look to remove and replace all connections on the motherboard (carefully).

Unfortunately it definitely seems related to the install technique to me, it could be anything but I have a feeling it's physical.
Click to expand...
No, I only have the m.2. I am away at the moment but I'll try it when I get home.
 
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