New PCS pc, can’t connect to internet

K

Kaisah

Member
Hello all,

I bought my dad a PC from PCS which came today, so setting it up for him now. Windows installed ok after connected to his wifi but as soon as I got to the desktop I lost internet connectivity after a minute or so. Initially thought this was his internet so connected to my phones hotspot, however this has the same issue. WiFi is connected but no internet.

It DID work originally as it connected ok to install/update windows etc so I’m stumped. I haven’t done anything on it yet which might have affected the wifi. Literally just turned it on.

Any ideas or advice please? Spec posted below for info;

Case PCS ELEMENT CASE
Promotional Item Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU) AMD Ryzen 5 5600 Six Core CPU (3.5GHz-4.4GHz/35MB CACHE/AM4)
Motherboard GIGABYTE A520M K V2 (mATX, AM4, DDR4, PCIe 3.0)
Memory (RAM) 32GB PCS PRO DDR4 3200MHz (2 x 16GB)
Graphics Card 8GB AMD RADEON™ RX 6600 - HDMI, DP - DX® 12
Graphics Card Support Bracket NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND
ABOVE)
1st M.2 SSD Drive 256GB PCS PCIe M.2 SSD (3200 MB/R, 2700 MB/W)
DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply CORSAIR 550W CX SERIES™ CX-550 POWER SUPPLY
Power Cable 1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling STANDARD AMD CPU COOLER
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans 1 x 120mm PCS Black Case Fan
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card 10/100/1000 GIGABIT LAN PORT
Wireless Network Card WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz
PCI-E CARD + BT 5.0
USB/Thunderbolt Options MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT
PORTS
Operating System Windows 11 Home 64 Bit - inc. Single Licence
 
K

Kaisah

Member
SpyderTracks said:
Have you installed the antenna?
Click to expand...
Yep both installed.

It doesn’t seem to have an issue picking up or connecting to the actual wifi - a strong signal is shown. Just no internet.

I have managed to hold an internet connection for a few minutes but then it disappeared again.
 
K

Kaisah

Member
Scoped Badger said:
You have a wireless network card and onboard wifi - which one are you connected to?
Click to expand...
Sorry, how would I check this?

I just connected to the wifi network when it prompted me on the windows install (which worked) and then it didn’t work once logged on. Then I selected it again in the system tray WiFi option
 
Scoped Badger

Scoped Badger

Well-known member
Sorry, I worded that terribly.

Which one have you connected to? Have you tried connecting to the internet via ethernet? If so, which port did you connect to? The one on your motherboard or the one on your network card?
 
K

Kaisah

Member
Scoped Badger said:
Sorry, I worded that terribly.

Which one have you connected to? Have you tried connecting to the internet via ethernet? If so, which port did you connect to? The one on your motherboard or the one on your network card?
Click to expand...
It appears to be using the dedicated intel wifi card.

The router is opposite side of the house so not possible to use Ethernet right now. I e tried both my homes hotspot wifi and the house router - both connect to wifi with a strong signal but neither show internet access.

Other devices in the house are working fine on the wifi
 
K

Kaisah

Member
It’s very strange as it will connect for a few minutes and work fine. Then will lose signal again.

I would 100% think it was the house router however it does exactly the same on my phone wifi
 
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