New Pc just randomly crashed

ThomasW

Bronze Level Poster
EDIT; On top of this in games, I get massive frames to drop, as well as shuttering in-game

I know absolutely nothing about computers if I am being honest, I was playing Garrys Mod, when all of a sudden my game crashed and closed, then it brought me back to the desktop, and about 20 seconds later, my computer crashed. These are the pictures I got. (Sorry about bad quality)

PC Specs
CaseCOOLERMASTER MASTERBOX MB530P ARGB GAMING CASE
Processor (CPU)AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
MotherboardASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12
1st Storage Drive1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
2nd M.2 SSD Drive1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCorsair H100i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT
Wireless Network CardWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaNO RECOVERY MEDIA REQUIRED
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserMicrosoft® Edge (Windows 10 Only)
Monitor Cables2 x 2 METRE GOLD PLATED V1.4 HDMI CABLE
Keyboard & MouseCoolerMaster Devastator III Combo Keyboard and Mouse
Mouse PadPCS Gaming Mouse Mat
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build TimeStandard Build - Approximately 10 to 12 working days
Promotional ItemGet DIRT 5 with select AMD Ryzen CPUs with AMD Radeon GPUs
down_right_arrow.gif
Promotional Code VVUV8UMFQDHCMEPJFY78
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
Last edited:

Martinr36

MOST VALUED CONTRIBUTOR
Take a read of this and if any dump files then host them somewhere so that anyone with the link can access them and post the links here

 

ThomasW

Bronze Level Poster
Take a read of this and if any dump files then host them somewhere so that anyone with the link can access them and post the links here

I cant seem to find any dump files etc
 

ubuysa

The BSOD Doctor
I cant seem to find any dump files etc
There should be a kernel dump in the file C:\Windows\Memory.dmp from that BSOD.

In any case, a SYSTEM_SERVICE_EXCEPTION is 99% of the time a driver error (and is 99.99999% of the time a driver error if the exception code is 0xc0000005). The first thing to check then, and since the crash happened in game, is the graphics driver. Also check your chipset drivers, recently WIndows Update was not installing the latest drivers. See https://www.amd.com/en/support

If you can upload your System and Application logs as described in the linked post above that might help.
 

ThomasW

Bronze Level Poster
I'm having issues uploading it, it staying i need admin powers to open it, however I tried to work around it but still not working
 

ubuysa

The BSOD Doctor
I'm having issues uploading it, it staying i need admin powers to open it, however I tried to work around it but still not working
There are size limitations on these fora, in which case upload it to the cloud somewhere (Dropbox, OneDrive, Google Drive etc.) and post a link to it here - be sure to make it public though.
 
Top