Hey,
received my new laptop on Saturday, was very excited and pleased with my order.
about four hours in after setting it up for my work, all was working fine. I decided to test out the gpu and play a game (i got the division free code with the purchase) about 30 minutes in suddenly the laptop died and I wasn't able to turn it on again. Not a great first impression!
I thought it might be a faulty adapter, as when I try to boot the laptop, there is a split second flash of light on the power button then everything goes dark, and the adapter turns off. which then needs to be unplugged before the green light comes on again.
however a multi meters giving the right readings both on the AC and DC.
I contacted PCS immediately and they are sending a replacement adapter hopefully on Wednesday, but is there any other things I can look for as to what is causing this problem?
the adapter was quite hot (probably warmer than id expect over such a short time) so could the adapter be faulty and still give out a correct reading?
I am thinking it is a more serious hardware problem, but I am not too concerned as it can be returned and fixed, but I can only find forum posts about the adapter turning off as soon as it is plugged in which is caused by the hardware. but this computer only kills the adapter upon booting...
any suggestions welcome!
The Specs:
Chassis & Display Octane Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i7 Quad Core Processor i7-6700k (4.0GHz) 8MB Cache
Memory (RAM) 64GB HyperX IMPACT 2133MHz SODIMM DDR4 (4 x 16GB)
Graphics Card NVIDIA® GeForce GTX 980 DESKTOP - 8.0GB DDR5, G-SYNC - Geforce GTX VR Ready
Memory - Hard Disk 500GB Samsung 850 EVO 2.5" SSD, SATA 6Gb/s (upto 540MB/sR | 520MB/sW)
M.2 SSD Drive 512GB SAMSUNG SM951 M.2, PCIe NVMe (up to 2150MB/R, 1550MB/W)
received my new laptop on Saturday, was very excited and pleased with my order.
about four hours in after setting it up for my work, all was working fine. I decided to test out the gpu and play a game (i got the division free code with the purchase) about 30 minutes in suddenly the laptop died and I wasn't able to turn it on again. Not a great first impression!
I thought it might be a faulty adapter, as when I try to boot the laptop, there is a split second flash of light on the power button then everything goes dark, and the adapter turns off. which then needs to be unplugged before the green light comes on again.
however a multi meters giving the right readings both on the AC and DC.
I contacted PCS immediately and they are sending a replacement adapter hopefully on Wednesday, but is there any other things I can look for as to what is causing this problem?
the adapter was quite hot (probably warmer than id expect over such a short time) so could the adapter be faulty and still give out a correct reading?
I am thinking it is a more serious hardware problem, but I am not too concerned as it can be returned and fixed, but I can only find forum posts about the adapter turning off as soon as it is plugged in which is caused by the hardware. but this computer only kills the adapter upon booting...
any suggestions welcome!
The Specs:
Chassis & Display Octane Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i7 Quad Core Processor i7-6700k (4.0GHz) 8MB Cache
Memory (RAM) 64GB HyperX IMPACT 2133MHz SODIMM DDR4 (4 x 16GB)
Graphics Card NVIDIA® GeForce GTX 980 DESKTOP - 8.0GB DDR5, G-SYNC - Geforce GTX VR Ready
Memory - Hard Disk 500GB Samsung 850 EVO 2.5" SSD, SATA 6Gb/s (upto 540MB/sR | 520MB/sW)
M.2 SSD Drive 512GB SAMSUNG SM951 M.2, PCIe NVMe (up to 2150MB/R, 1550MB/W)
