New computer failed boot

[Rendou]

Hey there
My new computer, about a month old, just suddenly failed to boot.
It beeps once like it usually does, then suddenly beeps four times, the first of the four having a very small gap before the other s. It also has a red light by the power button, with the cylinder shape icon. The light blinks a few times, and also blinks very fast and then stops. The beeping only does it once. It won't boot at all and always does this.

Does anyone know what the issue could be?

 

[ubuysa]

Is this a PCS build? Can you post the full spec from your order please?

 

[Rendou]

Is this a PCS build? Can you post the full spec from your order please?

Yes it is


Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
PNY QUADRO P2200 - 5GB GDDR5, 1280 CUDA Cores - 4 x DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB INTEL® 660p M.2 NVMe PCIe SSD (upto 1500MB/sR | 1000MB/sW)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 6 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 12 to 14 working days
Price: £1,603.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-workstation/g2nfCX!5Xu/

 

[ubuysa]

Can you be more specific regarding the beep you hear on boot. After the initial beep that you always hear, how would you describe the others in terms of long or short beeps? And how many of each type?

 

[Rendou]

There's one large beep, a very brief pause and then three short beeps, and then it stops. The large beep is only a tiny bit longer than the other three

 

[SpyderTracks]

There's one large beep, a very brief pause and then three short beeps, and then it stops. The large beep is only a tiny bit longer than the other three

That would normally suggest a GPU or RAM error. TBH a lot of that build just isn’t suitable and I’m not surprised it’s struggling. You don’t mention what case you have?

 

[Rakk]

TBH a lot of that build just isn’t suitable and I’m not surprised it’s struggling. You don’t mention what case you have?

It should still boot though

But yes it does seem an odd combination of components, maybe if @Rendou could let us know what it is being used for that may clarify why some items were picked, though given its a month old, it may be too late to send back and start again anyways even if better choices could have been made.

 

[Rendou]

It should still boot though

But yes it does seem an odd combination of components, maybe if @Rendou could let us know what it is being used for that may clarify why some items were picked, though given its a month old, it may be too late to send back and start again anyways even if better choices could have been made.

It's used for 3D work and digital art, I got it from a recommendation. I do light gaming every few days but nothing hardcore. Very minor use of the PC so far nothing that much more intensive than what I used to do on my old pc which doesn't even have a GPU.
Case: PCS SPECTRUM RGB MID TOWER CASE

 

[Rendou]

That would normally suggest a GPU or RAM error. TBH a lot of that build just isn’t suitable and I’m not surprised it’s struggling. You don’t mention what case you have?

Case:
PCS SPECTRUM RGB MID TOWER CASE

 

[SpyderTracks]

Case:
PCS SPECTRUM RGB MID TOWER CASE

First thing to test is trying to boot with each individual RAM stick on their own.

 

[Rendou]

First thing to test is trying to boot with each individual RAM stick on their own.

Tried that, no booting, there is now an extra stand alone beep at the end

 

[SpyderTracks]

Tried that, no booting, there is now an extra stand alone beep at the end

It's possible it's the GPU then. I would contact PCS and get an RMA.

That system is never going to run well unfortunately, the motherboard isn't suitable for the processor, the case isn't suitable and will cause temperature issues, the cooler is nowhere near enough.

My bet is once it's back up and running, it will fail again fairly soon. It's just not an appropriate build.

 

[Rendou]

It's possible it's the GPU then. I would contact PCS and get an RMA.

That system is never going to run well unfortunately, the motherboard isn't suitable for the processor, the case isn't suitable and will cause temperature issues, the cooler is nowhere near enough.

My bet is once it's back up and running, it will fail again fairly soon. It's just not an appropriate build.

Frustrating as I was recommended these specs, and it was all my savings. Is there any way to improve it?

 

[SpyderTracks]

Frustrating as I was recommended these specs, and it was all my savings. Is there any way to improve it?

It would cost a fortune to get it worthy, and take a full rebuild, it's not really worth it. But if you were to do so, you'd need a significantly better case at around £100, an X570 Strix motherboard at at around £290, and an H100i Platinum at around £135 so roughtly £550 to get it roadworthy.

Who recommended these specs? Anyone who understands hardware would never have recommended this kind of build.