New build queries

[sandero]

hi i received my pc this morning and i have a red dragon mouse and keyboard and notice that there was no software so i tried to download the software through the website and it would keep duplicating the file every time i try to open it? If you know what is the problem please let me know

 

[SpyderTracks]

hi i received my pc this morning and i have a red dragon mouse and keyboard and notice that there was no software so i tried to download the software through the website and it would keep duplicating the file every time i try to open it? If you know what is the problem please let me know

Have you got a link to the file you're downloading?

 

[sandero]

hi i’ve had my pc for 3 weeks now and i can see a led strip inside my pc but it’s not turning on and i am not sure if you need a led remote control for it? please help

 

[SpyderTracks]

hi i’ve had my pc for 3 weeks now and i can see a led strip inside my pc but it’s not turning on and i am not sure if you need a led remote control for it? please help

Can you post your full specs from the order page?

 

[sandero]

Case
PCS SPECTRUM RGB MID TOWER CASE
Processor (CPU)
AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive
256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
Power Supply
CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm Blue LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery

 

[SpyderTracks]

So have a look and make sure it's connected ok. It's just a blue LED, it doesn't change colours at all.