Mouse stops working with new PC.

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Chrmch

New member
I recently a machine from yourselves and it's been great, expect that for some reason I can't figure out my mouse will stop responding.

It's a Deathadder Chroma, and when it stops responding the lights are still on and the laser is still active underneath but the mouse pointer wont move on screen and nothing happens when I press the buttons or use the scroll wheel.

It's not a total system lockup as everything else works, the keyboard, speakers and montiors all respond and they should and active games/videos/music still play as normal - I just lose all mouse control and have to unplug and replug the mouse back in.

I've applied all the latest motherboard driver updates and windows updates to try and resolve the problem but it's still occuring. I can't seem to find a specific trigger as it happens in and out of games, under heavy and light CPU load.

Any ideas? I think it might be something to do with the motherboard USB bus but I'm not sure.

Here's my spec:
Case
CORSAIR 3500X ARGB TEMPERED GLASS MID-TOWER (WHITE)
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-14900KF (Up to 6.0GHz) 36MB Cache
Motherboard
ASUS® TUF GAMING B760M-PLUS WIFI II (mATX, LGA1700, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair DOMINATOR TITANIUM DDR5 6400MHz CL32 (2 x 16GB) KIT
Graphics Card
8GB ASUS DUAL GEFORCE RTX 4060 OC V2 - HDMI, 3 x DP
Graphics Card Support Bracket
PCS ARGB GRAPHICS CARD SUPPORT BRACKET
1st M.2 SSD Drive
256GB PCS PCIe M.2 SSD (3200 MB/R, 2700 MB/W)
Power Supply
CORSAIR 650W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series ARGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
5 x Corsair RS120 ARGB PWM Fan - WHITE
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
 
T

TonyCarter

VALUED CONTRIBUTOR
How did you install Windows when you got the PC...and did you have another SSD to install everything onto (as the PCS one is too small, and unreliable).

Just as a heads up (before anyone else says it), that cooler is insufficient for that CPU - you'd need a premium 360mm (3x120mm) AIO to keep that under control.
 
Last edited:
ubuysa

ubuysa

The BSOD Doctor
Does that mouse require its own driver? The basic mouse driver in Windows will usually handle most mice, but if that one has a specific driver you should install it.

If you're comfortable using the Registry Editor (regedit) to look at the registry you might also navigate to the key Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e96f-e325-11ce-bfc1-08002be10318} and look in the UpperFilters entry. If you see anything in there apart from mouclass take a screenshot and post it here.
 
C

Chrmch

New member
TonyCarter said:
How did you install Windows when you got the PC...and did you have another SSD to install everything onto (as the PCS one is too small, and unreliable).

Just as a heads up (before anyone else says it), that cooler is insufficient for that CPU - you'd need a premium 360mm (3x120mm) AIO to keep that under control.
Click to expand...
Hey, Windows was installed via bootable USB and the SSD its installed on still has 100Gb of free space. The userprofile and default install directory are set to another drive.

Thanks for the advice on the cooler, when I can afford to I'll look at upgrading.
 
C

Chrmch

New member
Chrmch said:
Hey, Windows was installed via bootable USB and the SSD its installed on still has 100Gb of free space. The userprofile and default install directory are set to
ubuysa said:
Does that mouse require its own driver? The basic mouse driver in Windows will usually handle most mice, but if that one has a specific driver you should install it.

If you're comfortable using the Registry Editor (regedit) to look at the registry you might also navigate to the key Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e96f-e325-11ce-bfc1-08002be10318} and look in the UpperFilters entry. If you see anything in there apart from mouclass take a screenshot and post it here.
Click to expand...

another drive.

Thanks for the advice on the cooler, when I can afford to I'll look at upgrading.
Click to expand...
Hey, there isn't a specific driver for this mouse from Razer.
1744460172982.png
 
ubuysa

ubuysa

The BSOD Doctor
OK, so that's as it should be. I would repeat then that installing the specific driver for that mouse is the next best step.
 
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