Major Cooling Problems with my Vortex 3

[barlew]

Right ive had this laptop for a few months now and what started off as an intermittent problem has now seemed to screw my computer.

Initially the laptop started over heating after id travelled with it but the issue would rectify itself. However since today my laptop over heats before i can even get into windows. The cooling fans just do not start. Has anyone else had this issue? Obviously id like to RMA it but because of my job being around to sort that out is a pain int he arse. Seriously disappointed with this laptop though.

 

[vanthus]

Best call tech support,unfortunately an RMA could be required,giving it a clean can sometimes solve this issue,but considering it's not that old it may not help.

 

[barlew]

Ive already had a looking at the cooling system and i cant find anything wrong with it. Its completely clean with no obstructions. Have you had any exeprience with the PCspecialist RMA times?

 

[vanthus]

Ive already had a looking at the cooling system and i cant find anything wrong with it. Its completely clean with no obstructions. Have you had any exeprience with the PCspecialist RMA times?

I've had a couple of RMA's,but the times will differ in each individual case,so you can't really compare them.

 

[ilike2burnthing]

If you're able you could take the laptop apart and make sure there are no loose connections. If it's overheating and won't even load into windows it sounds like it may be a problem with the CPU, maybe a bad connection with the heatsink or cooler. If you can't see anything by doing that, or don't wish to, then phone up/go online and sort out an RMA.

 

[barlew]

Yeh i sorted an RMA out its been with the for a couple of days. From what i can tell the fans are fine i reckon the temperature sensor is shot.

 

[barlew]

Ok so i feel it is time to give a quick update on my RMA.

I received a report from PC-Specialists technician on Saturday. The report was very bare bones and gave me rather a lot of concern as the issue of my fans not spinning and my laptop overheating and shutting off was mentioned nowhere in the report.

I decided i would like to address this issue with the staff at PCs just for some reassurance that the report was rushed or just badly written and that the laptop had actually been fixed and thoroughly tested. After a few emails backwards and forwards i decided i was not getting anywhere so i decided to telephone them.

As the laptop was already dispatched by this point there wasn't an awful lot that could be done but the gentleman that dealt with me (i'm sorry i never caught their name). Informed me (rather unsympathetically) that the technician could find nothing wrong with my PC apart from a bit of fluff in the fans and heat-sinks.
I pointed out that i find it a bit confusing that i was never contacted when the terminal fault (and the reason for the RMA) was not found. I would have thought the technician would have wanted to find out from me what circumstances i was having the fault so that it could be replicated.

Any way the laptop arrived this morning and it was booted up and instantly i could tell the CPU fan was not spinning (as i had reported). Within minutes of entering windows my laptop starts emitting the temperature sensor warning sound followed rather swiftly by the laptop shutting itself off.

So i called PCs back and got Mathew on the phone. I explained to Mathew what had happend and i must say he wasnt quite as apologetic or sympathetic as he could have been. However to his credit he very swiftly sorted out a new RMA for me and prioritized my laptop. So it shall be going back to PCs tomorrow.

Now i don't want to get into a flame war but i cannot believe that a supposedly credible IT technician can miss such a terminal and obvious fault with a laptop as this. I really am baffled as to A) the fairly poor level of customer service i have received (at worse it has been very condescending and at best its been as if the staff aren't particularly interested) and B) why a supposedly specialist custom PC company has such poor technical procedures in place.

Who knows any way fingers crossed for round two.

 

[Toxophilix]

Hope this gets sorted out asap for you, and thanks for taking the time to post about it.

While I've good service from PCS myself I haven't (touch wood) needed to RMA so can't compare.