Glissov
Bronze Level Poster
Hello fellow PCS forum users! Welcome to my thread regarding all things related to when you should expect your laptop to arrive, as well as things to do to help YOUR cause.
All passages in quotation are taken directly from PCS homepage, are their words, not mine.
Timescales: Source: https://www.pcspecialist.co.uk/delivery
Up to 12 working days (estimated) as of 25/10/2015
Quality:
DONT accept anything less than 100% from your new purchase. You are paying for a service and PCS pride themselves on delivering quality.
DO be at home (yourself) when delivery is made and inspect the packaging for bumps/damage. If you see any damage, sign for the parcel as damaged, or in cases of extreme damage, do not accept the package at all. As soon as you sign for the package (or someone else signs on your behalf) responsibility for the product lies with you.
Regardless of whether you sign for the package as damaged or not, always un-box and inspect your laptop as soon as you can, recording any causes for concern and report them to PC specialist by telephone; 0333 011 7000 or by email: [email protected]
DONT complain on the forums. These are open forums which are used for sharing and CARING and are not a direct communication with the company.
Remember to be polite, other users are 99% of the time, happy to help you fix your problems or share in your joy of your shiny new goods.
DO upgrade to 1 year collect and return warranty for only £5.
Source: https://www.pcspecialist.co.uk/terms
DELAYED ORDERS; Been waiting longer than the average/quoted timescale or more than a month?
% of Orders Dispatched Within Timescales Indicated:
7 days 21.78%
14 days 45.56%
21 days 81.78%
28 days 92%
Average 15.17 days
Personally I feel that if there is any chance that an exceptional circumstance may occur; eg, no stock on a popular chassis/component, then customers should be notified as soon as the problem arises. As this may be hard to do for 100s of customers at once, a simple solution would be for PCS to more frequently update their status page which can be found here: https://www.pcspecialist.co.uk/forums/showthread.php?44744-PC-Specialist-Status-Updates&referrerid=41149
ATTENTION PCS, PLEASE UPDATE YOUR STATUS PAGE MORE FREQUENTLY SO THAT ALL CUSTOMERS CAN EASY VIEW MORE ACCURATE TIMESCALES.
This is a simple method which would take no longer than 5 minutes every 48-72 hours [sufficient timescale].
PROVIDING ETA ON OUT OF STOCK COMPONENTS AND UPDATING ON THE DAY OF ARRIVAL WITH NEWS WOULD BE GREATLY BENEFICIAL IN REDUCING TIMESCALE QUERY EMAILS AND DELAY COMPLAINTS, RESULTING IN REDUCED WORK CAPACITY FOR YOUR STAFF :sorcerer:
I intent do cover some of the DO and DONT (s) when ordering a laptop but please feel free to add any additional suggestions; also I hope that someone from the company can read the thread and take useful suggestions to make the service better for customers and in turn reduce the workload for the employees who must answer all the questions/complaints.
All passages in quotation are taken directly from PCS homepage, are their words, not mine.
Timescales: Source: https://www.pcspecialist.co.uk/delivery
Up to 12 working days (estimated) as of 25/10/2015
Please be aware this is 12 working days (Mon-Fri) and not 12 days since you placed order; in fact it will be 12 days after payment is received and you have had confirmation by way of receipt.
Quality:
DONT accept anything less than 100% from your new purchase. You are paying for a service and PCS pride themselves on delivering quality.
DO be at home (yourself) when delivery is made and inspect the packaging for bumps/damage. If you see any damage, sign for the parcel as damaged, or in cases of extreme damage, do not accept the package at all. As soon as you sign for the package (or someone else signs on your behalf) responsibility for the product lies with you.
Regardless of whether you sign for the package as damaged or not, always un-box and inspect your laptop as soon as you can, recording any causes for concern and report them to PC specialist by telephone; 0333 011 7000 or by email: [email protected]
DONT complain on the forums. These are open forums which are used for sharing and CARING and are not a direct communication with the company.
Remember to be polite, other users are 99% of the time, happy to help you fix your problems or share in your joy of your shiny new goods.
Please also remember that when contacting customer support, you are not necessarily talking to a PC builder/tester but a messenger (customer service representative). They are employed to help and assist you, DONT get angry or frustrated with them, it will not benefit you.
DO upgrade to 1 year collect and return warranty for only £5.
Source: https://www.pcspecialist.co.uk/terms
DELAYED ORDERS; Been waiting longer than the average/quoted timescale or more than a month?
% of Orders Dispatched Within Timescales Indicated:
7 days 21.78%
14 days 45.56%
21 days 81.78%
28 days 92%
Average 15.17 days
Personally I feel that if there is any chance that an exceptional circumstance may occur; eg, no stock on a popular chassis/component, then customers should be notified as soon as the problem arises. As this may be hard to do for 100s of customers at once, a simple solution would be for PCS to more frequently update their status page which can be found here: https://www.pcspecialist.co.uk/forums/showthread.php?44744-PC-Specialist-Status-Updates&referrerid=41149
ATTENTION PCS, PLEASE UPDATE YOUR STATUS PAGE MORE FREQUENTLY SO THAT ALL CUSTOMERS CAN EASY VIEW MORE ACCURATE TIMESCALES.
This is a simple method which would take no longer than 5 minutes every 48-72 hours [sufficient timescale].
PROVIDING ETA ON OUT OF STOCK COMPONENTS AND UPDATING ON THE DAY OF ARRIVAL WITH NEWS WOULD BE GREATLY BENEFICIAL IN REDUCING TIMESCALE QUERY EMAILS AND DELAY COMPLAINTS, RESULTING IN REDUCED WORK CAPACITY FOR YOUR STAFF :sorcerer:
Thank you for your time in reading my post and please everyone feel free to add/comment/discuss/argue (in a civilized manner) and most importantly correct me on any mistakes!
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