Hi there, I own a recoil series, sometime ago my backlit keyboard has completely stopped working. Every now and then, it will turn on once I start my computer. Does any one know what keyboards were fitted in those models and or a part number for spare part ? Also what may cause this use ? Thanks 🙏
Keyboard problem on Recoil series.
- Thread starter tobias840
- Start date
SpyderTracks
We love you Ukraine
Could you copy and paste the specs but remember to remove your windows license key, you don't want that public!
SpyderTracks
We love you Ukraine
If you raise it with PCS, the keyboard is part of the chassis, it's not user replaceable, you have to replace the whole of the top of the chassis.
barlew
Godlike
This is a very unfortunate trend of modern laptops and I'm not sure why manufacturers have gone this way.
The cynical side of me does wonder whether or not its a ploy to get more money out of the consumer in case of repair, as pioneered by everyone's favourite tech company, Apple.
Bump. Just before warranty was to expire back in April,I’ve sent the laptop away for RMA, it came back apparently there was no issues found(possible loose Ribon or driver issues). PCS also done a nice clean up and to top up a stress test and so on. Since then I probably used it like 10 times and the issue is back…. Keyboard is not working at all, no backlight and it goes straight to BIOS.
SpyderTracks
We love you Ukraine
Lols, you never responded! Still need the full specs from your order page please
My bad.
Chassis & Display
Recoil Series: 15.6" Matte Full HD IPS 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 8750H (2.2GHz, 4.1GHz Turbo)
Memory (RAM)
16GB Corsair 2400MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1060 - 6.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
250GB WD Black™ SN750 M.2 NVMe SSD (up to 3100MB/s R | 1600MB/s W)
1st Storage Drive
1TB SERIAL ATA II 2.5" HARD DRIVE WITH 8MB CACHE (5,400rpm)
Memory Card Reader
Integrated 2 in 1 Memory Card Reader (SD, MMC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Recoil II Series 46WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence []
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Insurance
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
SpyderTracks
We love you Ukraine
So it would be control center that governs the RGB, is that installed?
Just to confirm are you using the windows 11 control center or still using the windows 10 version?
Just to be certain, can you post the chassis model number from the label on the underside of the laptop?
What do you mean it goes straight to BIOS? Is that when you boot it? Does it have any error message?
Just to confirm are you using the windows 11 control center or still using the windows 10 version?
Just to be certain, can you post the chassis model number from the label on the underside of the laptop?
Yes,it goes straight to BIOS after being turned on. No errors, no issues in the device manager… I’m using windows 11, all updates from Microsoft are up to date.
SpyderTracks
We love you Ukraine
As above, are you using the original windows 10 version of control center or the updated windows 11 version? It may have been called Gaming Center on that old a chassis?
At the moment I’m using a original version of windows 11, however a separate license instead of the version provided by PCS. However the issue started while the laptop had an updated win 11 from PCS, as that’s what they left after it came back from RMA.
SpyderTracks
We love you Ukraine
So yeah, not windows, not talking about that, it's a master driver that needs to be installed on the laptop and governs most things including the RGB on the keyboard. It's called control center or sometime gaming center. It will be in running programs.
Have you reinstalled windows or reset windows since you returned it to PCS?
Yep, I’ve done it after the keyboard stopped working.
SpyderTracks
We love you Ukraine
So how did you configure drivers? Where did you source them? Do you know how to configure windows?