Keyboard key getting stuck

amoshi

Gold Level Poster
Got a really weird issue with my Defiance laptop.

The W key on my keyboard is getting stuck, but not in a normal way:
- The longer I keep my finger on it, the longer it will stay active after, so for example when I'm typing this post it's all fine, but when I hold W in a game for e.g. 10 seconds to run, the W key will be applied for an extra ~2-3 seconds after I take my finger off it. Seems it's getting buffered?
- I checked and this happens overall in Windows, it's not specific to any program.
- I took the keycap off and there is nothing lodged in there, all clear. Compared with other keycaps, no obvious differences. Switched keycaps too, didn't work.

Possible reasons that I think I've ruled out:
Overheating - read online that heat might be causing something to be happening to the keyboard wiring, but I don't think it's the case as the keys around W are fine, the issue is only with the W key. Regardless, I've undervolted the CPU and repasted the CPU and GPU and the issue remains.
Software - got rid of Control Centre, no change.

Weird solution:
When using the key with the keycap off, as below, it works fine. It doesn't get stuck at all. It's not however comfortable so I would prefer to somehow fix this. Any thoughts or advice?
IMG_20200629_192613.jpg



UPDATE: Played around and welp, turns out I can replicate the behaviour with the keycap off if I fully compress the rubber bit. During normal gameplay my finger doesn't compress it with the keycap off, but I guess the keycap compresses it fully.
Guess that means a defect with the keyboard?
 
Last edited:

SpyderTracks

We love you Ukraine
That does sound like the keyboard needs replacing I think, sounds like it is getting stuck. If you give PCS a call, depending on the model they can sometimes ship one next day and talk you through fitting it over the phone rather than having to send the laptop back.
 
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