Ionico 15.6 Thin Horizontal and Vertical Green Line on Screen

[rickyrayner26]

Hello

Is there anyway to fix this? Laptop isnt even a week old and theres already a green block and a vertical and horizontal line originating from it.

Chassis & Display	Ionico Series: 15.6" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)	Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)	16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader	Integrated Micro-SD Memory Card Reader
AC Adaptor	1 x 230W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Ionico Series Integrated 62WH Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language	IONICO SERIES RGB BACKLIT UK KEYBOARD
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Promotional Item	Get 6 Months Founders Membership to GeForce Now w/ select RTX 30 Series Laptops Promotional Cod
Promotional Item	Get Outriders with qualifying GeForce RTX Powered Laptop
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[Bhuna50]

Its possible its a graphics card issue so would need to be RMA'd - is it always there or just during certain times - ie mid game?

Can you put a picture up?

Also - I suggest you remove promotional codes from your post.

 

[rickyrayner26]

Its possible its a graphics card issue so would need to be RMA'd - is it always there or just during certain times - ie mid game?

Can you put a picture up?

Also - I suggest you remove promotional codes from your post.

Ive tried external displays and theyre fine. I think its the screen

 

[Bhuna50]

That good news its not the grfx card then - but even if its the screen, it will have to be replaced - i suggest as its still less than 14 days old, you get on the phone to PCS and talk to someone about it and get it RMAd - hopefully because it is so new, they will turn the RMA around quickly for you (probably jumping ahead of my RMA at the moment LOL).

 

[SpyderTracks]

That good news its not the grfx card then - but even if its the screen, it will have to be replaced - i suggest as its still less than 14 days old, you get on the phone to PCS and talk to someone about it and get it RMAd - hopefully because it is so new, they will turn the RMA around quickly for you (probably jumping ahead of my RMA at the moment LOL).

I would totally agree, definitely call rather than emailing, as it’s new they should RMA it as a priority and as it’s clearly the screen, the troubleshooting is very quick and easy (that’s the longest part of an RMA)

 

[rickyrayner26]

I would totally agree, definitely call rather than emailing, as it’s new they should RMA it as a priority and as it’s clearly the screen, the troubleshooting is very quick and easy (that’s the longest part of an RMA)

That good news its not the grfx card then - but even if its the screen, it will have to be replaced - i suggest as its still less than 14 days old, you get on the phone to PCS and talk to someone about it and get it RMAd - hopefully because it is so new, they will turn the RMA around quickly for you (probably jumping ahead of my RMA at the moment LOL).

Thanks guys- I did email but will call tomorrow aswell. Hopefully will get sorted quickly