Dear Customers,
We are aware of recent discussions regarding potential issues with Intel’s 13th and 14th-generation processors. Here’s an update from PCSpecialist on this matter:
Confirmed Issues:
If you have not had any issues, do not worry. However, we recommend applying the latest BIOS updates as and when they are available. PCSpecialist can assist with this directly if needed.
Is There a Product Recall?
There is no recall. The issues are not widespread across the entire series, and Intel is not classifying this as a recall.
What to Do:
Please contact our support team if you believe your machine is encountering any faults or wish to discuss this further.
Sincerely,
The PCSpecialist Team
*** Due to the nature of some discussions regarding this issue, I have locked this thread - Please contact us if you need more details ***
We are aware of recent discussions regarding potential issues with Intel’s 13th and 14th-generation processors. Here’s an update from PCSpecialist on this matter:
Confirmed Issues:
- Oxidation Issue: Intel has confirmed that a certain batch of the 13th-generation high-end processors from 2023 may have oxidation issues.
- Voltage Issue: Higher-end 13th and 14th generation CPUs (i5-i9) have a voltage issue that will be addressed through a microcode update. We expect BIOS updates to be rolled out mid to late August.
If you have not had any issues, do not worry. However, we recommend applying the latest BIOS updates as and when they are available. PCSpecialist can assist with this directly if needed.
Is There a Product Recall?
There is no recall. The issues are not widespread across the entire series, and Intel is not classifying this as a recall.
What to Do:
- Customer Support: If you experience any issues, we are here to help. For systems within warranty showing a fault, we will honour RMA requests. Please contact us for assistance.
- System Tweaks: To minimise the issue until the microcode updates, you can drop the CPU turbo speed to 5.3GHz. This should be a temporary measure until the BIOS release.
- BIOS Updates: Intel will release BIOS updates to address the confirmed issues by mid to late August.
- Performance: Any performance impact from the fixes is expected to be minimal.
- Further Information: Intel may release additional information and possibly more microcode updates as the issue progresses.
Please contact our support team if you believe your machine is encountering any faults or wish to discuss this further.
Sincerely,
The PCSpecialist Team
*** Due to the nature of some discussions regarding this issue, I have locked this thread - Please contact us if you need more details ***