Researched and ordered high spec machine that I needed by the weekend.
I ordered with pcspecialist because I was told it was very likely to be with me in time. I asked if they had all the parts because Ive had bad experiences in the past. I was assured that because the system allowed me to order fasttrack all the parts must be available.
Great. Order placed first thing monday. Checked progress regularly but it did not change from Pre Production. Late on tuesday I went onto live chat to check. At first I was told the classic line, yes sir this is normal but on being pressed a call was placed to the production team.
It turned out that the Corsair Obsidian case that I really wanted wasnt in stock and that I should have been called to be told of the delay.
No explanation was given for this although Wayne was very helpful and told me that if I ammended my order they would try to get it built on Wednesday (today). So far so good, system is now in QC and with a good wind I should get it in time.
But it was only because of my previous experience that I smelled a rat. I was lucky that I didnt believe what I was being told.
This order raises serious questions about the system/database design. Perhaps like airlines a resource locking system should be implemented or at least a note should be placed on the order status page informing the customer of a such a problem?
I have another theory that comes directly from working on these types of systems. When I spoke to Wayne he said that another batch of cases was due in on Thursday. Given that I ordered on Monday it is possible that the resource check code has a threshold which 'just' allowed me to place the order as it could be built when the case came in on the Thursday and Id get it a few days late. So either this a business decision to 'not jeopardise' orders by warning customers honestly that fast track was not achievable OR there is a bug in the system. Either way this should be fixed.
Despite these shenanigans the customer service has been good, technically Wayne didn't have to try to push the order through so I thank him for that.
Lets hope it all ends well, fingers crossed!
AC# 334702
I ordered with pcspecialist because I was told it was very likely to be with me in time. I asked if they had all the parts because Ive had bad experiences in the past. I was assured that because the system allowed me to order fasttrack all the parts must be available.
Great. Order placed first thing monday. Checked progress regularly but it did not change from Pre Production. Late on tuesday I went onto live chat to check. At first I was told the classic line, yes sir this is normal but on being pressed a call was placed to the production team.
It turned out that the Corsair Obsidian case that I really wanted wasnt in stock and that I should have been called to be told of the delay.
No explanation was given for this although Wayne was very helpful and told me that if I ammended my order they would try to get it built on Wednesday (today). So far so good, system is now in QC and with a good wind I should get it in time.
But it was only because of my previous experience that I smelled a rat. I was lucky that I didnt believe what I was being told.
This order raises serious questions about the system/database design. Perhaps like airlines a resource locking system should be implemented or at least a note should be placed on the order status page informing the customer of a such a problem?
I have another theory that comes directly from working on these types of systems. When I spoke to Wayne he said that another batch of cases was due in on Thursday. Given that I ordered on Monday it is possible that the resource check code has a threshold which 'just' allowed me to place the order as it could be built when the case came in on the Thursday and Id get it a few days late. So either this a business decision to 'not jeopardise' orders by warning customers honestly that fast track was not achievable OR there is a bug in the system. Either way this should be fixed.
Despite these shenanigans the customer service has been good, technically Wayne didn't have to try to push the order through so I thank him for that.
Lets hope it all ends well, fingers crossed!
AC# 334702
