I need help

[DavidK]

My pc arrived yesterday and the Bluetooth and wifi are terrible. With the Bluetooth, my earphones cant stay connected unless I basically press my face to the pc side panel. With my phone, I can basically be in my nabours house and the earphones still work will still work. The wifi won't connect either. I assume my network card is the issue. I have the WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0 . Is there any way I can connect to the motherboard wifi and Bluetooth? I have the ASUS® STRIX B550-F GAMING (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Thanks

 

[3qtrsamericano]

Have you plugged in the two antenna's which come with the PC? I don't think the MOBO has WiFi so that won't do you any good.

 

[DavidK]

No i didnt know I had too. How do i do that. Sorry for stupid question

 

[Steveyg]

No i didnt know I had too. How do i do that. Sorry for stupid question

You take the antennae from the box you received mate and screw them on the back of the computer. You'll see the two spots they get screwed on

It's quite sensitive so if you make them too tight it'll not work correctly or if there too loose it wont work correctly either. Just keeping messing with it you'll find it but it's a little fiddly

 

[DavidK]

Thanks so much for the help guys that fixed the Bluetooth and the wifi now connects is there any reason it might still be slow. I use toi get 16mb download on steam on my old laptop. Now i can barely even get three. Do i need to face the antenna a certain way or something

 

[Steveyg]

Thanks so much for the help guys that fixed the Bluetooth and the wifi now connects is there any reason it might still be slow. I use toi get 16mb download on steam on my old laptop. Now i can barely even get three. Do i need to face the antenna a certain way or something

They can be really sensitive mate, It'll take some adjusting and stuff to get it working right.

 

[Martinr36]

can you post the full spec from your orders page and also a screenshot of the windows update page

 

[DavidK]

Case	LIAN LI LANCOOL 215 GAMING CASE
Processor (CPU)	AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard	ASUS® STRIX B550-F GAMING (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)	16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card	12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP
1st Storage Drive	250GB Samsung 870 EVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW) Change to: 500GB Samsung 870 EVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
2nd Storage Drive	1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET Change to: CORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD) Change to: PCS FrostFlow 100 V3 Series High Performance CPU Cooler (AMD)
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT
Wireless Network Card	WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002] Change to: Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time	Standard Build - Approximately 14 to 17 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[Martinr36]

And a screenshot of the windows update page please

 

[DavidK]

This? It says there's an update is that the issue

 

[TonyCarter]

This? It says there's an update is that the issue

It could be.

That's why we always recommend completely updating the system until there are no further updates...including all the optional updates...and BEFORE installing anything else.

 

[Martinr36]

This? It says there's an update is that the issue

Before we go any further you need to install all of those updates and all the optional updates and reboot and check again till no more updates are found

 

[ubuysa]

This? It says there's an update is that the issue

YES!

Your Windows system is missing a bunch of updates and drivers that those updates will install. Keep running Windows Update until no more updates are found. Then click on Optional Updates and look for driver updates in there. Install those too.