Has this build happened too quickly?

[CraigBarrett215]

Hi

This is going to seem like a crazy position to take given that the lead times for builds have been growing recently. To preempt any questions along similar lines, yes, I've contacted PCS with my concerns, but I'm posting here as well because I'm interested to know if others have had similar experiences and what the outcomes were.

I ordered a Recoil IV build last week with an expectation of waiting a couple of weeks for it. Today it's ready for dispatch. That would be great except for this - it went into testing just before 17h00 yesterday and entered ready for dispatch at 03h30 this morning. Which seems to imply that it hasn't been tested. The "ready for testing" email I received from PCS said that testing and configuration would take up to 24 hours and then there would be quality assurance which would take up to 48 hours. Yet my laptop moved through it all overnight. Which makes me wonder if it was the elves that have moved on from cobbling to computer hardware.

I'm concerned because I've seen several posts about receiving machines with faulty hardware - memory that doesn't work, keys coming off, loose trackpads - all the way to machines that only start up once in every three attempts. Now I don't know what rate of failure this represents because I don't know how many machines PCS builds and ships every day. But I'm worried they're starting to let quality slide to satisfy demands to get machines out faster, though I've put no such pressure on them myself.

 

[Scott]

I wouldn't be too concerned to be honest. Every system has to go through testing and you will receive a report of the various stages that it has gone through. The automated system likely just wasn't updated at the times the laptop was going through the gate, maybe a gate was missed on the system.

I would be absolutely gobsmacked if a laptop went out the door without being tested.

If it comes to pass that there are any issues, when requesting the RMA feel free to highlight this thread to PCS and your concerns that you sent via email. It's always good to have evidence like this to back up any claims.

There's no sense in worrying about tomorrow though, rest easy and look forward to receiving your laptop. What happens after that can be dealt with at the time

 

[CraigBarrett215]

I doubt there are any issues, but it seems too good to be true. On Sunday - estimated to go into build on Thursday. Yesterday morning - entered build. Then entering testing at the end of the day and waiting for dispatch in the wee hours. But here's hoping that it'll arrive quickly too and I'll be able to do some Borderlands 3 blasting

 

[ubuysa]

I doubt there are any issues, but it seems too good to be true. On Sunday - estimated to go into build on Thursday. Yesterday morning - entered build. Then entering testing at the end of the day and waiting for dispatch in the wee hours. But here's hoping that it'll arrive quickly too and I'll be able to do some Borderlands 3 blasting

It's possible, though I have no evidence, that you ordered exactly the same build as someone else who cancelled at the last minute, or who radically changed their order.

There are a number of reasons why a specific build was available so quickly. Of course, one of those is that it's a mistake, but no sense worrying until it arrives. [emoji846]

Via Tapatalk

 

[Scott]

My guess is that the teams are working around the clock to try and put orders out. You are likely in the fortunate scenario where you have chosen a laptop and there is less strain on the laptop department (most of the additional custom will be home desktop users wanting their gaming fix during the pandemic).

There will be cross functionality across the team but there's always going to be dedicated laptop teams working on just the laptops. This is likely the reason why it's gone through so quickly. Less strain on the department

 

[Scott]

It's possible, though I have no evidence, that you ordered exactly the same build as someone else who cancelled at the last minute, or who radically changed their order.

There are a number of reasons why a specific build was available so quickly. Of course, one of those is that it's a mistake, but no sense worrying until it arrives. [emoji846]

Via Tapatalk

or that

 

[CraigBarrett215]

My guess is that the teams are working around the clock to try and put orders out. You are likely in the fortunate scenario where you have chosen a laptop and there is less strain on the laptop department (most of the additional custom will be home desktop users wanting their gaming fix during the pandemic).

There will be cross functionality across the team but there's always going to be dedicated laptop teams working on just the laptops. This is likely the reason why it's gone through so quickly. Less strain on the department

It is a laptop.

 

[Scott]

It is a laptop.

Yeah, that's what I meant. As you have chosen a laptop it's probably gone through the build quicker